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Annex A - Service Specification Spare Parts Management (SPMS) Characteristics Specification 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B  Contents 1 Introduction ........................................................................................................... 3 2 Definitions .............................................................................................................. 3 3 SPMS service level specification ........................................................................ 6 3.1 Spare Parts Management ............................................................................ 6 3.2 Spare Parts Management Options ........................................................... 9 4 Entry criteria ........................................................................................................ 10 4.1 Hardware replacement and Spare parts management ................... 10 5 Customer’s Obligations ...................................................................................... 10 5.1 General obligations...................................................................................... 10 5.2 Hardware Replacements specific obligations ..................................... 12 6 Exclusions ............................................................................................................. 13 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 2 (15)  1 Introduction This document is the specification for the Spare parts Management Service. It describes what will be delivered, service result and the entry criteria for the commencement of the service. The division of responsibilities for activities or obligations between the Customer, Ericsson or third party is defined in the Annex D (Responsibility Matrix) specific for the contract or tender. 2 Definitions In addition to the definitions set out in the Agreement, the following expressions shall have the meaning hereby assigned to them, unless the context would obviously require otherwise: “Agreement” shall mean the agreement regarding support services (of which this appendix is an integral part) entered into between the Parties including all Appendices, Annexes and any amendments thereof. “Beyond repair” means Faulty Units that have been deemed not commercially reasonable to repair or refurbish. “Business Critical” means functionality, feature or system that is vital to the Customer’s business. The systems that are deemed Business Critical are listed in Annex C (Objects of Service List). “Customer Address” means Customer’s specified address(s) for receipt of delivery of Replacement Units and pick-up of Faulty Units (when applicable). The Customer Address shall be set out in the Annex B (Procedures Manual for HW). “Customer Portal” means one or several web-based interfaces to Ericsson for the Customer to perform CSR or RMA request registration and in applicable cases access software updates and documentation from Ericsson “Customer Service Unit List”, “CSUL” means document in the Agreement listing all Service Units included in the service. The Customer Service Unit List also specifies the service category and Lead Time for each Service Unit. “Documentation” means the documentation (including, without limitation, Ericsson’s standard technical and functional specification of Hardware and Software as well as the documentation on recommended operation and maintenance of the System) provided by Ericsson and any update thereof. “End of Maintenance” means the date when Software Updates or corrections to Hardware design faults are no longer provided. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 3 (15)  “End of Support” means the date when Secure Support is no longer available as declared by Ericsson. “Epidemic Failures” means systematic deviations repeatedly recurring in Faulty Units. This can be exemplified as systematic product failures of the product in question resulting from defects in material, workmanship, manufacturing process and/or design deficiencies attributable to the manufacturer, including but not limited to the use of components with inherent or latent defects, or consistent maladjustment’s during manufacturing. Epidemic failure is limited to systematic product failures attributable to the same root cause. “Ericsson Address” means Ericsson’s specified address(s) for receipt of delivery of Faulty Units as set out in the Annex B (Procedures Manual for HW). “Ericsson Remote Access Solution” means the Ericsson chosen remote access solution for automatic data collection, supply of software and associated licenses, and interacts directly with Customer equipment as necessary when providing support services. This solution can be either the Remote Support Gateway (RSG) or the Customer Access and Security (CAS) solution. “Ericsson Standard product” means products designed and owned by Ericsson, released for general availability. “Faulty Unit” means a Service Unit that contains a fault caused by defective material that causes deviation in such Service Unit as compared to the Documentation. Faults caused by defective material of minor nature shall not be considered as a Faulty Unit. “Last Time Buy”, “LTB” units mean products no longer in production and no longer possible to order after the dates as specified in a Last Time Buy announcement from Ericsson. “Lead Time” means the time for performance of Services as set out in this Service Specification and Annex C (Objects of Service List) the Customer Service Unit List “Multi-Vendor” means third party vendor with whom the Customer has a support agreement, for one or more systems that are part of the Customer Solution. These systems are not covered as Supported Systems in this contract. “No Fault Found”, “NFF” means the classification by Ericsson of an alleged Faulty Unit delivered by Customer to Ericsson where no fault is found. “Procedures Manual” means the manual agreed upon in writing between Customer and Ericsson which sets out the additional requirements and procedures for provision of the Secure Support service. The Procedures Manual is set out in Annex B (Procedures Manual for HW) and Annex B (Procedures Manual for SW) to this Service Specification. “Replacement Unit” means a Service Unit that Ericsson, at its discretion, either has repaired and/or swapped and which replaces a Faulty Unit. The revision version and product number of a Replacement Unit used for a swap may be different from the revision version and product number of the relevant Faulty Unit forwarded by Customer. “Return Material Authorization”, “RMA” means an answer from Ericsson on an RMA request, granting the right to return a Faulty Unit to Ericsson “RMA request” means a request in accordance with the Agreement (including, without limitation, this Service Specification and the Procedures Manual) for hardware replacement 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 4 (15)  from Customer to Ericsson containing necessary information for Ericsson to provide a hardware replacement. “Service Specification” means this Annex A (Service Specification). “Service Unit Category 1” means the Service Units agreed upon between the Parties and stated as category 1 in the Customer Service Unit List, as amended from time to time. Typically, Service Units Category 1 are Service Units currently in production. Replacements for Service Units are not commonly the same serial number as sent in. “Service Unit Category 2” means the Service Units agreed upon between the Parties and stated as category 2 in the Service Unit List, as amended from time to time. Typically, Service Units Category 2, are Service Units with limitations in availability. “Service Units” means the Hardware that is subject to the service to be provided hereunder and specified in the Customer Service Unit List. A Service Unit may be, at Ericsson’s discretion, new, repaired, refurbished, renovated, re-fabricated or similar handled Hardware. The object of service (or node) contains a number of Service Units for which an order can be placed in accordance with the Agreement including this Service Specification. “Site” means the physical location(s) where the System or part of the System is installed. “Site Failure Note” or “SFN” means a data carrier in either electronic or physical format that provides specific HW failure data back to Ericsson and is necessary for fault isolation of the returned alleged Faulty Units to Ericsson. “Software Update” means corrections of the Software based on reports from Ericsson or a third-party vendor, the Customer or other network operators. A Software Update shall contain the appropriate software, installation instructions and user documentation. “Software Upgrade” - means a new release or SW version of a Software product that comprises new or enhanced functionality. The handling of new or enhanced functionality is not covered by this agreement, unless specifically agreed upon. “Supported System” means a set of interacting or interdependent Hardware and/or Software components forming an integrated whole jointly constituting a single node or a multiple of nodes performing a specific task or procedure as specified in the Annex C (Objects of Service), including if applicable, Customer Adaptations. “System” means the Related Software and any hardware and software which the Related Software interoperates with. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 5 (15)  3 SPMS service level specification Below hardware (HW) service elements are complements to the HW service elements included in the Advanced service level as stated in this Service Specification if not explicitly stated otherwise or unless the context would obviously require otherwise. All Superior service elements are requiring that the full Advanced level for HW is also contracted. 3.1 Spare Parts Management 3.1.1 RMA request handling The Customer is responsible for identifying and isolating the issue to a specific Service Unit needing replacement. Once such identification and isolation of the issue is done, an RMA request can be filed via the Customer Portal or by other means specified in the Annex B (Procedures Manual for HW) Ericsson will reject RMA requests which have not been submitted in accordance with the Annex B (Procedures Manual for HW), including requests for Service Unit not explicitly listed in Customer Service Unit List. Ericsson shall then use reasonable efforts to inform the Customer of the fact that the RMA request is not valid and indicate what major remedial actions Customer must take to submit a correct CSR. In such a case, the Customer must re-submit the RMA request if still applicable. An order for a Replacement Unit issued by Customer shall be considered received and approved by Ericsson when the following conditions have been fulfilled in the below mentioned order from the top: a) Ericsson has received a complete RMA request as required by the Annex B (Procedures Manual for HW); and b) Ericsson has acknowledged the order and issued an RMA, as an RMA request answer; and c) If the Service Unit is classified as category 2 in the Customer Service Unit List, the Faulty Unit must also have arrived at the Ericsson Address to be considered as a received order. An RMA granted after an RMA request shall be considered completed as specified in section 3.1.5 (Delivery of Replacement Units). 3.1.2 RMA Request handling order hours RMA request order receipt is available during business hours (excluding RMA request for same day deliveries), as defined in the Annex B (Procedures Manual for HW), excluding holidays recognized by Ericsson. Orders placed outside of these business hours or on holidays will be processed on the next business day which will also be the RMA request received date given that the RMA request has been submitted in accordance with the Annex B (Procedures Manual for HW). If RMA requests are sent after a specified cut-off time, as defined in the Annex B 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 6 (15)  (Procedures Manual for HW), during the business day orders shall be counted as received the next business day. RMA requests for same day deliveries, e.g. 4 to 8 hours Lead Time, are available 7 days per week, 24 hours per day subject to availability in certain locations. RMA requests for same day deliveries shall always be reported via telephone using numbers shown in the Annex B (Procedures Manual for HW). 3.1.3 Planning and dimensioning of stock locations and stock levels Ericsson will do a stock dimensioning based on product information and historical demand. The Customer needs to provide information about the installed base and the geographical layout of the System. Ericsson will keep necessary material under Ericsson ownership in its warehouses to provide delivery of Replacement Units within the contracted Lead Time. 3.1.4 Provisioning of Replacement Units Upon receipt by Ericsson of Customer’s RMA request on a product included in Customer Service Unit List, Ericsson will deliver a Replacement Unit to Customer as further stated herein. 3.1.5 Delivery of Replacement Units The Replacement Units shall be delivered to the Customer Address within the applicable Lead Times, which are stated per service unit in the Customer Service Unit List. The Lead Times set out in the Customer Service Unit Listshall be measured between the date and time when Ericsson has approved RMA and the date and time of delivery of the Replacement Unit to the pre-defined Customer Address. If deliveries are requested to a non- pre-defined Customer Address, Ericsson shall be released from its commitment to comply with Lead Times and the delivery of the Replacement Unit will instead be made on a reasonable commercial effort basis. Feature Lead Time (from approved RMA until Target Precision delivery at Customer address) Spare parts Next business day 95% management * Definition of which items are to be considered as critical parts and non-critical parts will be done in cooperation between Ericsson and Customer and Lead Times for each Service Unit type documented in the Customer Service Unit List. Lead Times for critical and non-critical parts may be adapted from the standard (the standard being 4 hours for critical parts and next business day for non-critical parts) in cooperation between Ericsson and Customer in the intervals defined, subject to local availability and restrictions. Next business day deliveries shall be delivered by the 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 7 (15)  end of the next business day following the date when the RMA was granted, as defined in the Annex B (Procedures Manual for HW). The Lead Times specified in this Service Specification are based on a normal customs handling time. If the customs handling time exceed one day, Ericsson shall be released from its commitment to comply with Lead Times and the delivery of the Replacement Unit will instead be made on a reasonable commercial effort basis. For non-critical parts having a Lead Time between next business day and seven (7) calendar days, if the stipulated delivery date occurs outside a business day, deliveries made the next following business day shall be considered on time. Ericsson targets 95% delivery accuracy. Target precision is calculated as number of by Ericsson delivered Replacement Units within the target Lead Time divided by the total number of by Ericsson delivered Replacements Units during a three (3) month consecutive time period according to Ericsson’s records. If only one (1) by Ericsson acknowledged Replacement Unit is not delivered within the specified Lead Time and this constitute more than 5 % of the accumulated amount of Replacement Units delivered during the measurement time period the target precision shall be considered to be met. 3.1.6 Return of Faulty Units In conjunction with submitting the RMA request, Customer shall pack and mark the relevant Faulty Unit in accordance with the instructions and specification set out in the Agreement (including, without limitation, the Annex B (Procedures Manual for HW). The Faulty Unit must be delivered to a specified address, as specified in Annex B (Procedures Manual for HW) to this Service Specification, no later than five (5) calendar days after the date Customer submitted the relevant RMA request. Ericsson shall receive material at a specified address. The risk of loss of and damage and the transfer of title to the Faulty Unit shall pass from Customer to Ericsson in accordance with the terms of delivery stated in Annex B (Procedures Manual for HW) to this Service Specification. Named place of destination shall be Ericsson appointed address. If the Faulty Unit has not been made available to Ericsson within such period or if the Faulty Units do not comply with packing and marking requirements set out in the Annex B (Procedures Manual for HW), the subsequent Replacement Unit delivered by Ericsson shall be considered as sale of a new spare part and shall be charged for as such. Ericsson has the right to charge a restocking fee as specified in Annex E (Charges) in addition to the price of the spare part. 3.1.7 Service Delivery Management A Service Delivery Manager (SDM) is assigned to provide a single point of contact for operational issues and service performance. The SDM ensures an active contact between Ericsson and the Customer according to the Agreement scope. Service delivery management activities included and performed by the SDM are: • Regular operational service performance reviews 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 8 (15)  Joint meetings between Customer and Ericsson will be held on a regular basis to go through the status and performance of the Service based upon provided performance reports as well as support improvement activities and maintaining service performance issue lists • RMA request monitoring Regular follow up and monitoring of RMA request or Emergencies, if considered needed • Manage escalations Ensure that escalations are taken care of and handled according to the defined escalation process • Keep the Procedures Manuals updated Ensure that agreed processes and work instructions are implemented so that both parties are operationally aligned 3.1.8 Performance reports Service performance reports will be provided outlining statistics on open and closed RMA requests as well as Lead Time fulfillment rates. 3.2 Spare Parts Management Options 3.2.1 Pick up of faulty units The Faulty Unit must be made available for pick-up by Ericsson at a pre-defined pick-up address if this option is contracted, as specified in Annex B (Procedures Manual for HW) to this Service Specification, no later than (5) calendar days after the date Customer submitted the relevant RMA request. Ericsson shall pick-up the relevant Faulty Unit at Customer Address. The risk of loss of and damage and the transfer of title to the Faulty Unit shall pass from Customer to Ericsson in accordance with the terms of delivery stated in Annex B (Procedures Manual for HW) to this Service Specification. Named place of destination shall be Customer Address. If the Faulty Unit has not been made available to Ericsson within such period or if the Faulty Units do not comply with packing and marking requirements set out in the Annex B (Procedures Manual for HW), the subsequent Replacement Unit delivered by Ericsson shall be considered as sale of a new spare part and shall be charged for as such. Ericsson has the right to charge a restocking fee as specified in Annex E (Charges) in addition to the price of the spare part. If pick up of faulty units is contracted Ericsson is only obliged to visit Customer Address if Ericsson has received a request explicitly requesting the pick-up and Customer has delivered the relevant Faulty Unit to Customer Address. Ericsson shall in no cases be obliged to visit Customer Address more than once (1) every calendar week the service is available, the date and time to be decided at Ericsson’s discretion. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 9 (15)  4 Entry criteria In order for Ericsson to provide the services as described in this Service Specification certain information needs to be obtained prior to commencement of the Service. The provision of this information and certain assessments to be made by Ericsson prior to the commencement of the relevant Service constitutes the entry criteria. Responsibility for the provision of each of the entry criteria is defined in the Responsibility Matrix. Following entry criteria need to be fulfilled: Customers need to have purchased the complete rights to the SW content or have a valid Software Subscription / Software Subscription & Product Support agreement (SS&PS) in place to get access to any Secure service that is related to SW Updates/Handling. 4.1 Hardware replacement and Spare parts management If a unit has passed Last Time-Buy, it typically may be included in the Customer Service Unit List as Service Unit Category 2 after specific approval from Ericsson. Service Unit Category 2 units will be delivered outside of the contracted service levels with no committed Lead Times. In order to commence Service, all information and material described in the Agreement must be transferred from Customer to Ericsson and be validated and accepted by Ericsson. If the Customer and Ericsson agree to start delivery of the Service without such information and material, the Commencement Date shall be the date when all such information and material has been accepted by Ericsson. Prior to the Commencement Date, Ericsson shall not have any contractual liability for the Services, e.g. to comply with Lead Times, and no remedies shall be available to the Customer, neither from contract nor tort, based on such non-compliance. For spare parts management, the deliverables specified in this Service Specification are valid from the Commencement Date. For a period of six (6) months after the Commencement Date, Ericsson shall have the benefit of a grace period time during which the target delivery precision of the Service are not valid, neither will the Customer be entitled to any penalties or similar for non-performance during this grace period. For spare parts management, before the Commencement Date, Ericsson has the right to engage in due diligence including, but not limited to, a detailed analysis of any third party supplier contracts needed to fulfill Ericsson commitments according to this Agreement (including service level agreements and working level agreements), Customer installed base, on-hand stock and historical repair data and current operational processes. 5 Customer’s Obligations 5.1 General obligations For Ericsson to be able to provide the Secure Support services and/or Extend Support services to the Customer, in addition to the obligations of the Customer stated in the Frame Support Agreement and further obligations set out in Annex B (Procedures Manual for HW) and Annex B 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 10 (15)  (Procedures Manual for SW) to this Service Specification and Annex D (Responsibility Matrix) the Customer is obligated, at no cost to Ericsson: a) to report any change of the Ericsson installed base (new installations, re- deployment and de-installation) to Ericsson. Information related to changes within the scope of the service, including but not limited to, terms of revision levels to hardware and software, number of nodes, physical location, addition or reduction of types of technologies, shall be provided by Customer to Ericsson in a timely manner to let Ericsson have time to implement these changes to the service according to the implementation Lead Time agreed between the two parties. For the avoidance of doubt, if the Customer purchases or otherwise acquires new infrastructure hardware and/or software or other items, in each case in order to increase the capacity of the Customer network and/or new or up- graded functionality and/or new technology which is not part of the Object of Service List or the Customer Service Unit List, the operational and commercial impact on the service shall be discussed and agreed between the Customer and Ericsson including update of the Object of Service list and Customer Service Unit List; and b) before commencement of the Extend Support maintain all Products in the network such that the Products are on the latest available Software versions, if required by Ericsson; and c) to be skilled enough to operate and manage the System d) to have the knowledge in the CSR creation process and CSR data collection guidelines; and e) to seek to resolve all faults that can be reasonably handled without expert assistance from Ericsson; and f) to implement (deploy) mandatory Software Updates in the System within one (1) month from the receipt thereof; and g) to, during the term of the Agreement, keep all relevant Software licenses valid; and h) to perform system administration on System, i.e. to regularly perform health checks, database maintenance, back-up procedures e t c; and i) to keep a log book of major changes to the network of which the System is a part, and forward this information to Ericsson without reasonable delay; and j) to supply Ericsson with information and data requested for the delivery of NetQB, and if needed, to allow Ericsson designated personnel access to involved switches or systems for data collection; and k) to allow remote access to the System for Ericsson designated personnel or Ericsson subcontracted vendors, to gather installed base information using tools appointed by Ericsson. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 11 (15)  5.2 Hardware Replacements specific obligations In order for Ericsson to be able to perform any Hardware Replacements or Spare Parts Management as part of Secure or Extend support the Customer shall (in addition to obligations stated elsewhere in the Agreement) in a timely and diligent manner: a) Deliver any Faulty Unit to Ericsson Address, or, as the case may be, to Customer Address for pick-up, in accordance with the requirements stated in this Service Specification and the Annex B (Procedures Manual for HW). In the case that no time has been stated, Customer shall deliver the Faulty Unit promptly after submitting an RMA request to Ericsson; and b) Handle, pack and mark any Faulty Units in accordance with this Agreement (including, without limitation, the Service Specification and the Annex B (Procedures Manual for HW). Specifically, Customer recognizes that it shall at all times handle Faulty Units as if they were Service Units in good working order and condition and not cause any damage and prevent any damage from being caused to such Faulty Units. If a Faulty Unit shipped to Ericsson address or made available for pick up at Customer address is not packed, marked or delivered in accordance with instructions set out in this Agreement (including, without limitation, the Annex B (Procedures Manual for HW)) and/or if the wrong Faulty Unit (product number and revision) is included in the return delivery compared to the registered CSR, Ericsson shall not have to handle the Faulty Unit. Instead Ericsson will in any such case have the right to return the Faulty Unit to Customer at Customer’s own expense or to deny pick up. Furthermore, Customer shall pay (in addition to the fees and charges for any other Services) an administrative fee as well as any Ericsson costs and applicable charges resulting from Customer not having packed, marked or delivered the Faulty Unit to Ericsson in accordance with instructions set out in this Agreement c) Customer shall neither itself, nor cause a third party, to modify, tamper, or change and/or attempt to modify, tamper, or change any Faulty Units and/or Service Units without Ericsson’s written approval. If the Customer itself, or through a third party, replaces parts of the original service with unauthorized repair or replacement services from a party not authorized by Ericsson, restrictions in the Agreement will apply according to the exclusions listed in section 6 in this Service Specification. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 12 (15)  6 Exclusions The Services provided in accordance with this Service Specification does not cover the following: 1. any hardware, software, software tools or applications, developed by Ericsson, Customer or any third party, unless so specified in Annex C (Objects of Service List) and anything specified there that have passed the end of support date. 2. any hardware Service Units not explicitly listed in Annex A (Customer Service Unit List) to this Service Specification and any Service Unit specified there that have passed the end of support date 3. In no case shall Ericsson have any obligation or liability to handle, replace, repair and/or swap etc any Faulty Units where the fault is caused by or units are affected by: a) Damages caused by accidents, fire, lightning, power surges, water, earth, negligent or otherwise, or by intentional acts or omissions; b) The use of the hardware or software in an environment other than that for which it was designed, as specified in the Documentation. c) Defective by reason of any defect in design, materials or workmanship; or otherwise defective by reason of any act by or omission of the original vendor of the product or system. d) Faulty Units that are not clean, including but not limited to contamination of bird dropping, soil or other dirt. Cleaning must therefore be made on outdoor Faulty Units exposed to environmental condition (e.g. bird droppings, soot) before returning them to Ericsson. 4. Should Ericsson be prevented from complying with the agreed Lead Times because Customer or a third party supplier has not fulfilled their obligations, Ericsson shall be released from its commitment to comply with Lead Times and no remedies shall be available to the Customer, neither from contract nor tort, based on such non-compliance. 5. Lead Time obligations in cases when Service Lead Times are dependent on a third party from which said necessary back to back Lead Time commitments cannot be committed, including exceptions specified in Appendix 4.1.3 Objects of Service List. 6. For Extend support, faults directly related to source code where no other means, as deemed possible by Ericsson, to provide a Remedy of the CSR exists than to edit the original source code and such possibilities are no longer commercially reasonable as defined by Ericsson. In this case the CSR is closed and the Answer is stating what part of the Products was deemed not commercially reasonable to Remedy. 7. If the below are required by Ericsson to deliver Replacement Units, these Replacement Units shall be excluded from delivery accuracy measurements: 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 13 (15)  a) To provide necessary export clearance documents, if that takes more than one business day to receive from third party or customs authorities b) Pre inspection of shipment is required by customs 8. Epidemic failures on hardware. If a Faulty Unit in the System suffers from Epidemic Failure, the agreed Lead Times do not apply. The Lead Time may in such case vary depending on workshop capacity. 9. Service Units Category 2 that are deemed Beyond Repair. If a Faulty Unit sent to Ericsson, classified as category 2 is deemed by Ericsson to be Beyond Repair, the Customer shall within reasonable time be informed thereof and the Faulty Unit shall be returned to Customer at Customer’s risk and expense if not otherwise agreed. In this case Ericsson shall, if a Replacement Unit is available, offer Customer such a unit at the same price as a new spare part. 10. Service Unit Category 2 units Lead Time commitments; Service Unit Category 2 units will be handled with the same delivery terms as Service Unit category 1 but outside of the contracted service level Lead Times and instead be delivered with reasonable commercial effort Lead Time. 11. Hardware or Software damaged through mishandling, packing or repair by Customer or third party, or through attempted non-authorized modification of the System or product of any kind. Broken seals are to be considered as non- authorized modification. If such action has been taken the following restrictions apply: a) Both hardware and software warranty shall be void. b) Ericsson will not take any responsibility for network faults due to faulty repaired or replaced hardware or software caused by the unauthorized party or modifications made. c) Ericsson will not take responsibility for any faults such as system/ network interoperability or incompatibility due to mismatching software/hardware/firmware versions in the case of software or hardware/firmware updates and upgrades or in the case of implementation of new software and hardware. d) Ericsson will not take responsibility for securing software or hardware components and replenishment during the entire lifetime of the equipment. e) Ericsson will not take responsibility to build up a stock of components and spare parts to assure support during the products entire lifecycle. f) Ericsson will neither guarantee In-Service-Performance (ISP), Uptime, CSR Lead Times and other KPI’s nor undertake any liquidated damages/penalty as stipulated in any earlier agreed supply and support contracts if any unauthorized service provider is used. g) In case components are substituted or manipulated, Ericsson can no longer take responsibility for the type approval and operating the network may be in violation with national radio frequency regulations. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 14 (15)  h) Ericsson will not in any case authorize the transfer of firmware or software licenses connected to a unit or spare part. i) Ericsson will not give access to proprietary software or hardware components that are protected by intellectual property rights. 12. If Customer would, at a later stage, want to resume the Ericsson support services for modified Ericsson material or material not supplied by Ericsson the following will apply: • Ericsson will evaluate, but cannot assure hardware & software support contract renewal after Customer use of unauthorized software or hardware support providers. • An inventory and status check must be made of the equipment supported by the unauthorized party, at the cost of Customer. Any needed changes of the hardware or the software must be implemented at the cost for Customer before a new support contract can be activated. • Ericsson will evaluate, but cannot assure, the build-up of Last Time Buy stock of critical spare parts and components. 2020-10-04 1/155 02-FGC 101 0241 Uen Rev B © Ericsson AB 2020 15 (15)  HANKELEPING nr 5-3/24-0216-1 Tallinnas, 2024 Riigi Info- ja Kommunikatsioonitehnoloogia Keskus, (registrikood 77001613), asukohaga Lõõtsa 8a, Tallinn, keda esindab põhimääruse alusel direktor Ergo Tars, (edaspidi nimetatud tellija), ja Ericsson Eesti AS, (registrikood 10005211), asukohaga Valukoja tn 8/1, 11415, mida esindavad põhikirja alusel juhatuse liikmed Sirli Männiksaar ja Erki Kõiv(edaspidi nimetatud täitja), keda nimetatakse edaspidi pool või koos pooled, sõlmimised käesoleva hankelepingu (edaspidi leping) alljärgnevas: 1. Lepingu ese 1.1. Lepingu esemeks on Ericssoni HDS riistvara (loetletud lisas 1) tehniline tugi ajavahemikul 01.07.2024-30.06.2025 (edaspidi teenus) vastavalt lepingus ja selle lisades sätestatud tingimustele. 1.2. Pooled kinnitavad, et teevad kõik enesest oleneva, et täita lepingu eesmärgid käesolevas lepingus, seonduvates õigusaktides sätestatud tingimustel ja mahus. 1.3. Lepingu lahutamatuks osaks on järgmine lisa: 1.3.1. Lisa 1 HDS riistvara, millele rakendub tehniline tugi; 1.3.2. Lisa 2 Annex A - Service Specification Spare Parts Management (SPMS). 2. Lepingu maksumus ja arveldamise kord 2.1. Lepingu maksumus on 29 999 eurot, millele lisandub Eesti Vabariigis kehtiv käibemaks. 2.2. Täitja esitab arve masinloetaval kujul pärast üleandmise-vastuvõtmise akti poolte kontaktisikute poolt allkirjastamist e-arvena maksetähtajaga 30 (kolmekümmend) kalendripäeva arve väljastamise kuupäevast arvates. 2.2.1. E-arve peab sisaldama vähemalt alljärgnevaid andmeid: 2.2.1.1. info e-arve esitaja kohta; 2.2.1.2. info maksja kohta; 2.2.1.3. hankelepingu number; 2.2.1.4. info perioodi osas, mille eest arve esitati; 2.2.1.5. käibemaksukohustuslase number; 2.2.1.6. summa käibemaksuta; 2.2.1.7. käibemaks; 2.2.1.8. kogusumma. 2.3. Tellija ei teosta ettemakseid. 3. Poolte vastutus 3.1. Pooled vastutavad lepinguga võetud kohustuste täitmata jätmise või mittekohase täitmise eest Eesti Vabariigi õigusaktides ning lepingus ettenähtud korras. 3.2. Arve tasumisega viivitamisel on täitjal õigus nõuda viivist 0,05% iga tasumisega viivitatud kalendripäeva eest tähtajaks tasumata summalt. 3.3. Lepingu rikkumise korral on lisaks lepingus nimetatud leppetrahvidele ja viivistele pooltel muude õiguskaitsevahendite kõrval õigus nõuda tekitatud kahju hüvitamist täies ulatuses ja/või leping ilma etteteatamistähtajata üles öelda. 4. Konfidentsiaalsus ja isikuandmete töötlemine 4.1. Täitja kasutab lepingu täitmise käigus saadud konfidentsiaalset informatsiooni üksnes lepingus sätestatud eesmärkide täitmiseks. Täitja kohustub lepingu lõppemisel kustutama kõik talle lepingu  täitmisel teatavaks saanud isikuandmed ja nimetatute koopiad, v.a juhul, kui õigusaktidest tuleneb teisiti. 4.2. Pooled täidavad kõiki lepingu täitmise kohas kehtivaid isikuandmete töötlemisalaseid nõudeid, andmete turvalisust puudutavaid ning isikuandmete kaitse alaseid Euroopa Liidu ja Eesti Vabariigi õigusakte ja muid eeskirju. 4.3. Täitja kohustub võtma organisatsioonilisi, füüsilisi ja infotehnilisi turvameetmeid konfidentsiaalsete andmete kaitseks juhusliku või tahtliku volitamata muutmise, juhusliku hävimise, tahtliku hävitamise, avalikustamise jms eest. 4.4. Täitja kohustub mitte kasutama konfidentsiaalset teavet mitte ühelgi viisil isikliku kasu saamise eesmärgil ega kolmandate isikute huvides. 4.5. Pooled on kohustatud hoidma saladuses teise poole poolt kasutatavaid töömeetodeid, töös kasutatud protsesse, süsteeme jmt, millised neid kasutav pool on ise välja töötanud. 4.6. Pooled võivad teise poole kirjalikul nõusolekul võimaldada juurdepääsu konfidentsiaalsele informatsioonile üksnes nendele töötajatele, kellel on selleks oma tööülesannete täitmiseks vajadus ning tagavad, et need töötajad on teadlikud ja täidavad isikuandmete töötlemisalaseid nõudeid ning õigusakte. 4.7. Konfidentsiaalsusnõue kehtib nii lepingu täitmise ajal kui ka pärast seda tähtajatult. 4.8. Tulenevalt konfidentsiaalse informatsiooni laadist on täitjal õigus seada täiendavaid nõuded ja/või juhised isikuandmete töötlemiseks. 5. Avalikud suhted 5.1. Pooled ei tegele seoses lepinguga avalike suhetega ega anna teateid pressile, elektroonilisele meediale, üldsusele või teistele auditooriumidele, välja arvatud teise poole eelneval kirjalikul nõusolekul. Avaldada võib vaid teateid, mis on teiste pooltega eelnevalt kooskõlastatud. 6. Lepingu kehtivus, muutmine ja lõpetamine 6.1. Leping jõustub allkirjastamise hetkest ja kehtib kuni lepingujärgsete kohustuste täitmiseni. 6.2. Lepingut võib muuta poolte kirjalikul kokkuleppel. Muudatused jõustuvad pärast nende allkirjastamist poolte poolt või poolte poolt määratud tähtajal. Kirjaliku vormi mittejärgimisel on muudatused tühised. 6.3. Lepingu lõpetamine toimub kas lepingus või lepingus reguleerimata juhtudel kehtiva seadusandluse alusel. 7. Vääramatu jõud 7.1. Pooled vastutavad kohustuste rikkumise eest, välja arvatud juhul, kui rikkumine on vabandatav. Kohustuse rikkumine on vabandatav, kui selle on põhjustanud prognoosimatu või poole tegevusest olenematu asjaolu (vääramatu jõud). Vääramatu jõuna käsitlevad pooled võlaõigusseaduse §-s 103 lg 2 nimetatud asjaolusid. 7.2. Pool, kelle tegevus lepingujärgsete kohustuste täitmisel on takistatud vääramatu jõu asjaolude tõttu, on kohustatud sellest koheselt kirjalikult teatama teisele poolele, esitades teavitusega ühes tõendid kõigi järgnevate asjaolude esinemisest: 7.2.1. takistava asjaolu esinemine, mis takistab kohustuse kohast täitmist; 7.2.2. takistava asjaolu asetsemine väljaspool võlgniku mõjusfääri; 7.2.3. asjaolu ettenägematus; 7.2.4. asjaolu vältimatus ja ületamatus. 7.3. Vääramatu jõu asjaolude ilmnemisel pikeneb lepingu lõpptähtaeg nimetatud asjaolude esinemise perioodi võrra. Pool peab vääramatu jõu asjaolude äralangemisel lepingut täitma asuma. Kui vääramatu jõu asjaolude tõttu on poole lepingust tulenevate kohustuste täitmine takistatud enam kui 60 (kuuekümne) kalendripäeva võrra võib teine pool öelda lepingu üles. 8. Poolte kontaktandmed Lk 2/4 8.1. Pooli esindavad koostöö korraldamise eest ja teenuse üleandmisel-vastuvõtmisel järgmised kontaktisikud: 8.1.1. Tellija kontaktisikud: tehnoloogia osakonna Riigipilv talituse juht Taavi Viilukas (tel: 5615 6788, e-post: [email protected]), iseteeninduse peakasutaja Ave Aun (tel: 5666 1091, e-post [email protected]) või projektijuht Gennet Jaadla (tel: 508 8295, e-post: [email protected]). 8.1.2. Täitja kontaktisik: projektijuht Toomas Kallaspoolik (tel: 606 5000, e-post: [email protected]) või Aleksander Koort (tel. 512 2924, e-post: [email protected]). 8.2. Kontaktpunktid: 8.2.1. Tellija kasutajatugi: tel 699 1140, e-post: [email protected]; 8.2.2. Täitja kasutajatugi: tel: 650 0900, e-post: [email protected]. 9. Lõppsätted 9.1. Lepingust tulenevad ja/või lepinguga seonduvad teated ja muud tahteavaldused tuleb teha kirjalikku taasesitamist võimaldavas vormis. 9.2. Lepingule ning kõikidele lepingu osaks olevatele dokumentidele kohaldatakse Eesti Vabariigi seadusi ja teisi Eesti Vabariigis kehtivaid õigusakte. 9.3. Lepinguga seotud vaidlused püüavad pooled lahendada läbirääkimiste teel. Kui lepingust tulenevaid vaidlusi ei õnnestu lahendada poolte läbirääkimiste teel, lahendatakse vaidlus Harju Maakohtus. 9.4. Leping on allkirjastatud digitaalselt. Käesoleva lepingu allakirjutamisega tõendavad pooled, et on tutvunud ja on nõus lepingu ja selle lisadega ning mõistavad täielikult enesele võetavate kohustuste sisu ning nende tagajärgi. Tellija: Täitja: Riigi Info- ja Kommunikatsioonitehnoloogia Ericsson Eesti Aktsiaselts Keskus (allkirjastatud digitaalselt) (allkirjastatud digitaalselt) (allkirjastatud digitaalselt) Ergo Tars Erki Kõiv Sirli Männiksaar direktor juhatuse liige juhatuse liige Lk 3/4  Lisa 1 HDS riistvara, millele rakendub tehniline tugi HDS riistvara, millele rakendub tehniline tugi PART_CATEGORY: HDS HW 1.0 Contractname: RIKS-GLOBAL FLOW CCI Project Id: RIKS_EE_1688 LCM_Contract_ID: RIKS_RIKS SUPPORT CONTRACT_EE Contract_ID: 125191 Return Reason: ADV Return Type: NBD COVERAGE PRODUCT_FAMILY ProductNo Function TAT EOS Replaces Extend EFFECTIVE_DT NOT IN SPDB BML901434/10 RECTIFIER - CRU 02 PSU AC 800W 10 2028-06-30 BML901434/1 - 2022-02-15 NOT IN SPDB KDU1370077/1 DATA SWITCH UNIT - NRU 0301 AC 10 2030-12-31 - - 2021-01-31 NOT IN SPDB KDU137998/1 PROCESSOR UNIT - CRU 0201 1U 10 2028-06-30 - - 2021-01-31 NOT IN SPDB KDU137998/2 PROCESSOR UNIT - CRU 0211 2U 10 2028-08-30 - - 2023-10-12 OPTICAL TRANSCEIVER - SFP+ MM 10GB-SR/SW 2-300M 850NM 0/+70C R3G RDH10250/1 VCSEL 3.3V 10 2030-12-31 - - 2017-08-03 OPTICAL TRANSCEIVER - QSFP+ NOT IN SPDB RDH10252/7 40GBASE-SR4 -5/+75 C 10 2031-12-31 - - 2017-08-03 PRINTED BOARD ASSEMB - X520-DA2 INTEL 82599ES 10GB SFP+ DUAL NOT IN SPDB ROA1286359/2 OPENOPTIC PORTS PCIE CARD 10 2028-06-30 ROA1286359/1 - 2021-01-31 PRINTED BOARD ASSEMB - XXV710 NOT IN SPDB ROA1286509/1 2X25G (PCIE HHHL)OPEN OPTIC 10 2028-06-30 ROA1286509/1 - 2023-10-17 PRINTED BOARD ASSEMB - SAS INT MEZZ RAID 0,1,5,6,10,50,60 NOT IN SPDB ROA1286724 2GB@2133MT/S 10 2028-06-30 - - 2021-01-31 PRINTED BOARD ASSEMB - SUPERCAP NOT IN SPDB ROA1286742 FBU345 FOR 3516I & 9460 16I 10 2028-06-30 - - 2021-01-31 PRINTED BOARD ASSEMB - PCIE NOT IN SPDB ROA1286753 MEGARAID SAS 9361-16I 24 2028-06-30 - - 2023-11-30 PRINTED BOARD ASSEMB - CRU 02 NOT IN SPDB ROA1286774/1 PHY CARD DUAL 1G RJ45 10 2028-06-30 - - 2021-01-31 NOT IN SPDB RYT9990244/10 MEMORY CIRCUIT - RDIMM 64 GB 2933 10 2028-06-30 - - 2022-12-31 NOT IN SPDB RYT9990244/9 MEMORY CIRCUIT - RDIMM 32 GB 2933 10 2028-06-30 - - 2021-01-31 MICROCIRCUIT - CASCADE LAKE NOT IN SPDB RYT9990247/1 6230N 20C 2.3GHZ* 125W 10 2028-06-30 - - 2021-01-31 TAT Lk 4/4