Request for Information - Regulatory Authorities- Israeli MoC

Saatja: Kristina Vaksmaa-Tammaru </O=MAJANDUS-TEEDE-SIDEMINISTEERIUM/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=KRISTINA.VAKSMAA> Saaja: 'שי בללי' Teema: RE: Request for Information - Regulatory Authorities- Israeli MoC Dear Shay Belleli, Thank you for contacting us and please accept our apologies for a late response. We hope the following information helps you to get an overview of the competencies of our Authority. In Estonia the Consumer Protection and Technical Regulatory Authority implements and enforces for telecom service providers the following legal acts (regarding consumer/end-user rights): * Electronic Communications Act, available in English: https://www.riigiteataja.ee/en/eli/504072024005/consolide <https://www.riigiteataja.ee/en/eli/504072024005/consolide> . Provision of communication services to end-users and protection of rights of end-users is regulated in chapter 9, paragraphs 91-100. * Law of Obligations Act, available in English: https://www.riigiteataja.ee/en/eli/527122023005/consolide <https://www.riigiteataja.ee/en/eli/527122023005/consolide> . * Consumer Protection Act, available in English: https://www.riigiteataja.ee/en/eli/527122023008/consolide <https://www.riigiteataja.ee/en/eli/527122023008/consolide> . Enforcement: We have an authority to impose injunctions and carry out misdemeanour procedures. By carrying out supervisory procedures we conduct mystery shopping only if it is necessary, for example if there are no other evidence of breaching the law or we need proofs that the breach is ongoing. If we do it, then it is conducted by our own stuff. Transaction for purpose of monitoring compliance is regulated in above mentioned Consumer Protection Act § 63. State supervision and other possible enforcement measures are described in Chapter 7 of Consumer Protection Act, in paragraphs 30−32 and 49−53 of Law Enforcement Act (https://www.riigiteataja.ee/en/eli/528072023002/consolide <https://www.riigiteataja.ee/en/eli/528072023002/consolide> ), in Chapter 13 of Electronic Communications Act. All the injunctions imposed to communications undertakings are publicly available. Consumer Complaints: Consumer complaints are handled by Consumer Disputes Committee which is an independent and impartial entity operating within our authority and resolves disputes independently pursuant to Acts and other legislation (Consumer Protection Act, Chapter 6). The results of resolving a dispute shall be made available to the parties within 90 days after the alternative dispute resolution entity obtains the complete information required for resolution of the dispute from the consumer. In the case of complex disputes the alternative dispute resolution entity may extend the specified term. The parties shall be notified of the extension of the term and of the expected due date of ending the dispute procedure. The decisions of the committee are not binding. Last year, the committee made a decision on 70 percent of complaints in less than 90 days. In case of additional questions, please do not hesitate to contact us. Best regards Kristina Vaksmaa-Tammaru Kristina Vaksmaa-Tammaru Head of Consumer and Business Counselling Department www.ttja.ee <http://www.ttja.ee/> | Endla 10 A / 10122 Tallinn / ESTONIA +372 5101729 Consumer Protection and Technical Relulatory Auhtority From: שי בללי <[email protected]> Sent: Friday, August 16, 2024 4:40 PM To: TTJA <[email protected]> Subject: Request for Information - Regulatory Authorities- Israeli MoC Dear Sir/Madam, I hope this message finds you well. My name is Shay Belleli and i am part of the international affaris department at the Israeli Ministry of Commuincations. As part of our preparations for workshops and enriching programs – visas vis the EU, as TAIEX, our ministry is gathering comprehensive information on relevant regulatory authorities in your country. Specifically, we would like to request information regarding your authority or other authorities responsible for the following topics: * Telecom Consumerism, consumers protection, relevant regulations * Supervision * Transparency * Consumers complains We would appreciate it if you could provide us with detailed and contact information and on these matters at your earliest convenience. Your assistance will greatly aid in the development of our program, help enhance our understanding of international practices in these fields and finding the relevant experts Thank you in advance for your cooperation and prompt response. Best regards, <http://www.moc.gov.il/> שי בללי Belleli Shay מרכז בכיר קשרי חוץ Senior Coordinator - International Affairs Department אגף קשרי חוץ 054-9248684 03-5198120 [email protected] <mailto:[email protected]> www.moc.gov.il <http://www.moc.gov.il> <https://www.facebook.com/IsraelMinistryOfCommunications> <https://twitter.com/MOC_Israel> <https://www.youtube.com/channel/UC-SEF4e5XRkBApZKFoc8Zeg> <https://www.instagram.com/ministry_of_communication/> <https://www.gov.il/he/departments/topics/23102023/govil-landing-page> Saatja: "שי בללי" <[email protected]> Saaja: "TTJA" <[email protected]> Teema: Request for Information - Regulatory Authorities- Israeli MoC Kuupäev: 2024-08-16 13:39 Dear Sir/Madam, I hope this message finds you well. My name is Shay Belleli and i am part of the international affaris department at the Israeli Ministry of Commuincations. As part of our preparations for workshops and enriching programs – visas vis the EU, as TAIEX, our ministry is gathering comprehensive information on relevant regulatory authorities in your country. Specifically, we would like to request information regarding your authority or other authorities responsible for the following topics: * Telecom Consumerism, consumers protection, relevant regulations * Supervision * Transparency * Consumers complains We would appreciate it if you could provide us with detailed and contact information and on these matters at your earliest convenience. Your assistance will greatly aid in the development of our program, help enhance our understanding of international practices in these fields and finding the relevant experts Thank you in advance for your cooperation and prompt response. Best regards, <http://www.moc.gov.il/> שי בללי Belleli Shay מרכז בכיר קשרי חוץ Senior Coordinator - International Affairs Department אגף קשרי חוץ 054-9248684 03-5198120 [email protected] <http://www.moc.gov.il> www.moc.gov.il <https://www.facebook.com/IsraelMinistryOfCommunications> <https://twitter.com/MOC_Israel> <https://www.youtube.com/channel/UC-SEF4e5XRkBApZKFoc8Zeg> <https://www.instagram.com/ministry_of_communication/> <https://www.gov.il/he/departments/topics/23102023/govil-landing-page>