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Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 CSIRO Australian E-Health Research Centre Level 7, Surgical Treatment and Rehabilitation Service - STARS SOFTWARE LICENCE AND 296 Herston Road, Herston 4029 Australia SERVICES AGREEMENT ABN: 41 687 119 230 Health and Welfare Information Systems Centre (TEHIK) CSIRO Technical Contact CSIRO Project Manager Pärnu mnt 132, 11317, Tallinn, Estonia Scharlett Hansson Michael Lawley Sandy Farnworth Group Leader Tel: [email protected] Tel: +61 7 3253 3609 Tel:+61 7 3833 5528 Email: +372 7943 900 Email: [email protected] Email: [email protected] Details of Licence and Services Software Ontoserver, the computer program developed by CSIRO and named “Ontoserver”, which acts as a terminology server for SNOMED CT and other FHIR Terminology resources. Snapper, the product developed by CSIRO and named "Snapper", which enables creation of maps from existing term sets to SNOMED CT concepts, and the authoring of the FHIR terminology resources: CodeSystem, ValueSet, and ConceptMap. OntoCommand, the product developed by CSIRO and named "OntoCommand", which enables general browsing and management of the content of an Ontoserver instance. Ontocloak, the product developed by CSIRO, and named “Ontocloak, which enables the ability to control access to Ontoserver. Atomio, the product developed by CSIRO and named “Atomio” which allows the distribution of content from Ontoserver via a syndication service. Snapper and OntoCommand are hosted and operated by CSIRO. The Software, other than OntoCommand and Snapper, is supplied in its binary (object code) form only, as Docker images. The current version of the Software only is licensed to you under this Agreement. Updates and Upgrades may be made available to you during the Licence Period if and when they are made available by CSIRO. Access The Client will provide CSIRO with 1 or more Quay.io accounts so that CSIRO can authorise access to the relevant docker images. The Client will then be able to access the images from Quay.io for the duration of the Contract. 1 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 Third Party Software The Software, current as at the date of this Agreement requires, the following components with associated licences to be embedded in or bundled with the Software: Apache 2.0 Licence Spring Boot EBay CORS Filter JWT H2 Database JDOM Google Guava OWL API ELK Apache Lucene Google Gson HAPI FHIR Maven Wagon Apache POI Phloc Schematron Rome Tools Joda Time Jadira Usertype Flyway Typescript dompurify fhirclient Keycloak MIT Licence React Material UI date-fns http-status-codes material-table query-string react-dom react-query react-router-dom react-scripts PostgresSQL Licence (MIT/BSD like) Postgresql connector BSD Licence ANTLR4 Eclipse Public Licence Aether Third Party Software means any computer program developed by third parties, which CSIRO has incorporated into, or provided for use with, the Software. For clarity, this includes computer programs licensed under open-source software licences. These components are included with the current versions of the Software as at the date of this Agreement. Future versions of the Software released after the date of this Agreement may not include all components listed and may include additional open source third party software components. These components may not be included or may be replaced by other open source software in future versions of the Software. CSIRO will only incorporate or provide third party components in or with the Software where it has all relevant rights to on- license that software to the Client for the Permitted Use . Permitted Users Permitted Users are employees of the Client and other users of the Client’s systems and products located in the Territory, who need to use the Software with the Client’s systems and products. There is no limit on the number of Permitted Users. 2 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 Permitted Use The Software is intended for design-time and runtime use of HL7 1 International’s Fast Healthcare Interoperability Resources (FHIR®2) including CodeSystems, ValueSets and ConceptMaps through the FHIR API. The Client may use the Software in its own operations, and allow Permitted Users to use the Software with the Client’s systems or products, for the purpose of delivering healthcare within the Territory, in this instance, the Territory is Estonia. For the avoidance of doubt, such use must be in accordance with the purchased Components, Tier and Volume of Licence, and must not be: a) for the purpose of re-sale, re-supply, on-license or loan of the Software to third parties with the intent or effect of commercial exploitation; or b) to deliver any service or product outside the Territory. The Client may also use the Software for internal research and development purposes. Operating Other than OntoCommand and Snapper, the versions of Software current as at the date of Environment this Agreement may only be deployed in a Linux Docker virtual machine environment and requires access to a Postgres database instance. The requirements for running the version of the Software current as at the date of this Agreement is heavily dependent on the intended usage. For the basic usage pattern (< 20 concurrent users, syndicating a small number of binary indexes but not building indexes from source), the following resource levels are recommended in addition to a 64-bit Docker virtual machine environment. Resource Minimum Recommended CPUs or Cores 2 4 RAM 4GB 16GB Storage/Disk 10GB 20GB Building indexes from sources (e.g. RF2) is very demanding on memory - in these cases, at least 16GB of RAM is recommended. The hardware requirements for running the Software licensed under this Agreement may change from time to time. Services Software support and other Services will be provided to the Client as described in Annexure 1. CSIRO Support Dr Michael Lawley Contact Dates End Date: 24 May 2027 unless the Start Date: 25 May 2024 Agreement is terminated under clause 11, whichever is the earlier. Client Charges Fee (Euros) The Fee of EUR 141,999.99 is set out in Annexure 2 Additional Expenses If you wish to procure additional features to the Software, onboarding and implementation and other support and services in addition to what is set out in Annexure 1 during the Licence Period, these can be costed and agreed at a fixed price. Payment Terms The Fee and any Additional Expenses are due in advance and will be invoiced on signing of this Software Licence and Services Agreement. 1 HL7 is a trademark of Health Level Seven International and is registered with the United States Patent and Trademark Office. 2 FHIR is a registered trademark of Health Level Seven International. 3 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 This proposal to enter into an Agreement (which will consist of this cover page, the terms overleaf and any attachments) is valid for 30 days from the date shown at the top of this cover page. To accept this proposal, please have your authorised representative sign as per instructions provided to you by the CSIRO Project Manager By signing below you confirm you have read and accepted the Agreement and that you are authorised to sign on behalf of the Client. CSIRO by David Hansen on 22-Aug-2024 Signature Name Date Client by Margus Arm on 23-Aug-2024 Signature Name Date 4 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 TERMS OF AGREEMENT 1. Definitions ‘Upgrade(s)’ means any new version of the Software which provides additional functionality or performance above that of ‘Access’ means the manner in which CSIRO will make the Software originally provided. available the Software to you for installation and use in accordance with this Agreement, as set out on the cover page. ‘we’, ‘us’ or ‘our’ means the Client identified on the cover page and CSIRO severally. ‘Agreement’ means these terms together with the Cover Page and any annexures and attachments. 'you' or 'your' means the Client identified on the cover page. 'Confidential Information' means all information other than Other capitalised expressions used in this Agreement have Personal Information in any form or media, which is by its the meanings given to them in the cover page. nature confidential or which either of us identify as confidential 2. Licence and all copies, notes and records made of such information. Information is not confidential if it is: (a) in the public domain 2.1 CSIRO will provide you with Access to the Software (other than by a breach of this Agreement; (b) created by our (and Manual) by the Start Date. own Personnel independently of each other’s Confidential 2.2 CSIRO grants you a non-exclusive, non-transferable Information; or (c) rightfully known by either of us as a licence for the term of the Agreement (including any consequence of the information being disclosed from an period if extended under this Agreement) to use the independent source without any limitation on its use of Software (and Manual) for the Permitted Use only. disclosure. You must comply with the terms of this Agreement. ‘Cover Page’ means the cover page containing details of this 2.3 You may extend the term of this Agreement for the Agreement to which these terms are attached. further period stated on the cover page, provided you 'CSIRO' means the Commonwealth Scientific and Industrial give CSIRO written notice before the End Date and Research Organisation ABN 41 687 119 230, having its you pay CSIRO the additional Fee applicable for the principal office at CSIRO Black Mountain Science and extension period. If you do not give notice to extend Innovation Park, Clunies Ross Street, Acton ACT, Australia. before the End Date, your rights to extend the Licence Period ceases on the End Date. 'IP' includes any rights in any existing or future copyright work (including computer programs, patentable invention, design, 2.4 The Software is supplied in its binary (or object code) circuit layout, new plant variety, trademark, know-how or trade form only. secret. 2.5 The Licence is personal to you and must not be ‘Liability’ includes all liability, damages, expenses or costs. assigned or novated without CSIRO’s consent. ‘Licence’ means the licence to use the Software granted in 2.6 You must not sub-license, sell, on-license, re-supply, clause 2.2. loan or otherwise transfer the Software or the Manual to anyone with the intent or effect of commercial 'Manual' means any documentation or instruction, whether in exploitation. print or electronic format, relating to the installation or use of the Software. 2.7 You must not charge, encumber, grant a security interest over, or otherwise deal with any of its rights ‘Operating Environment’ means any hardware and software or obligations under this Agreement. (including Third Party Software) required for use of the Software, as set out on the cover page. 2.8 You may only allow the Permitted Users to have access to the Software (and Manual) and you are ‘Personnel’ means any officers, employees and contractors. responsible for ensuring that any users of the ‘Services’ means the services set out in the cover page and Software (and Manual) comply with all of the terms Annexure 1. of this Agreement. ‘Software’ means the computer programs described on the 2.9 You must have reasonable measures in place to Cover Page. manage the risk of unauthorised access and where unauthorised use of the Software (being any use that ‘Third Party Software’ means any computer program is outside the Permitted Use) is detected, to promptly developed by third parties, which CSIRO has incorporated into notify CSIRO and provide reasonable assistance to the Software. For clarity, this includes computer programs investigate and resolve such incident. licensed under open-source software licences. 2.10 CSIRO provides the Third Party Software on the ‘Tier and Volume’ of the Licence means the package of same terms on which it has been licensed to CSIRO, software components and their configuration as set out in as far as CSIRO is allowed to do so. Client’s purchase order form as annexed to this Agreement. 2.11 You must comply with all applicable laws in ‘Update’ means revised or new version of the Software which connection with your use of the Software and Third provides for a technical improvement or error correction but Party Software and Services provided to you under does not necessarily provide additional functionality or this Agreement, including without limitation, laws performance, that CSIRO makes generally available to its clients. 5 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 regarding the use and collection of any personal, 6.1 CSIRO retains full ownership of the IP in the sensitive or health information relating to individuals. Software (and Manual). You do not have the right to sub-license, sell, rent, or distribute the Software (or the Manual) or the right to release the Software on 3. Access, Installation and Services the internet or any other public communication network. If you wish to obtain any further rights to 3.1 You are responsible for installing and using the make use of the Software, you must negotiate with Software in accordance with the Manual or any CSIRO for a separate agreement. directions given by CSIRO (including any instructions or directions embedded in the Software). 6.2 You must not: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the 3.2 The Software is for use in the Operating Environment source code of the Software except to the extent you and may not operateoutside of the Operating may be expressly permitted to decompile under Environment. applicable law; (b) use the Software to develop 3.3 You are responsible for obtaining the hardware and copycat or functionally equivalent software or software set out in the Operating Environment. derivative software based on the IP embodied in the CSIRO has no obligation to provide you with the Software (and Manual); (c) allow the Software to be Operating Environment. combined with or incorporated into other software; or (d) make the Software (and Manual) available to a 3.4 Software support and maintenance and other third party for such unauthorised purposes. professional services (that is, Services) will be provided in accordance with Annexure 1. Other than 6.3 You acknowledge that the Software requires the use as expressly agreed between the parties, CSIRO has of the Third Party Software listed on the Cover Page. no obligation to provide you with any other services You must comply with all terms and conditions for the Software. relating to the Third Party Software. 3.5 It is acknowledged that the Services may be provided 6.4 Your use of any FHIR resources (including code by third party providers engaged by CSIRO. systems such as SNOMED CT) with the Software Additional terms (if any) required by third party will be subject to your right to use such third party providers will be included in the Attachment and content and CSIRO excludes any and all Liability therefore forms part of this Agreement. with respect to your (and your Permitted Users) use of same. 3.6 Notwithstanding certain Services may be provided by third party providers, any issues regarding such 7. Payment Services will be managed under this Agreement and 7.1 You must pay CSIRO the Fee (and any Additional CSIRO will be the first point of contact for any enquiry Expenses) in accordance with the Payment Terms. regarding any aspect of this Agreement, Licence or All invoices issued by CSIRO are to be paid within Services. thirty (30) days after the date of the invoice. For GST 4. Updates and Improvements purposes all invoices or receipts issued by CSIRO are tax invoices. 4.1 If CSIRO develops an Update to the Software (or Manual) it may make such Update available to you 7.2 Unless stated otherwise on the cover page, you are on the same terms as this Agreement. responsible for the costs of freight, packaging and transit insurance and any specialised packaging. 4.2 You must not adapt, extend, enhance or make any other improvements or changes to the Software (and 7.3 The Fee does not include freight, packing and the Manual) without CSIRO's written approval. transit insurance charges. If CSIRO has to pay any 5. Back-up and Copying such charges, then you will be consulted about the fees and invoiced separately and must reimburse 5.1 Except for those back-up copies of the Software (and CSIRO for these charges. Manual) you are permitted to make by law, you must not copy the Software (and Manual). All such back- 7.4 All international conventions that might import up copies made must display any copyright notices, contractual terms into this Agreement are excluded, confidentiality or other proprietary legends including the United Nations Convention on incorporated into the original copy. Contracts for the International Sale of Goods. 5.2 You must notify CSIRO immediately on becoming 7.5 You are responsible for obtaining any necessary aware of any unauthorised use or copying of the import licences or permits and for paying any whole or any part of the Software (or Manual). customs or import duties or taxes on such 5.3 You must not remove or tamper with any notices or importation. proprietary legends incorporated by CSIRO into the 7.6 Goods and services supplied to Australian residents original version of the Software (or Manual) supplied or for use in Australia are subject to tax under the to you. GST law. Goods or services supplied to you under 6. IP Rights this Agreement will be treated as GST-free supplies 6 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 under the GST law in reliance on your assurances to the applicability and fitness for purpose of the that: Software for your intended use. a) you are a non-resident for Australian income tax 9.2 CSIRO provides the Software 'as is'. CSIRO gives purposes; no express warranty that: a) the Software is bug free or operates without causing interruptions or b) you are not registered or required to be registered downtime; or b) your use will not infringe the IP of for GST purposes in Australia; and any third party. c) you require the goods and services solely for use 9.3 This Agreement does not exclude or limit any in your business or operations outside of Australia. guarantee, condition, warranty, right or Liability 7.7 If goods or services supplied to you are subsequently implied into it by law (including the Competition and classified as taxable because any of your Consumer Act 2010), the exclusion of which would assurances are incorrect, you must reimburse contravene the law or cause this Agreement to be CSIRO on demand for the GST payable (including void (‘non-excludable consumer warranties’). This any interest, fine, penalty or other amount imposed Agreement is at all times to be read subject to such upon CSIRO for failing to collect the GST). non-excludable consumer warranties. 7.8 The Fee must be paid to CSIRO in full, without any 9.4 CSIRO's Liability to you for breach of any non- deduction, withholding, set-off or counterclaim for excludable consumer warranties is limited, at taxes, excises or duties. If any taxes, excises or CSIRO's option, to repairing or replacing the duties are imposed then: (i) you will bear and pay all Software, to re-performing the Services or refunding deductions and withholdings of any taxes, excises or the relevant portion of the Fee. duties directly to the relevant authorities; and (ii) 9.5 You are responsible for ensuring you have backed- separately pay CSIRO enough to ensure that CSIRO up all data or information used in conjunction with the receives the full amount of the Fee on the due date. Software, so that if there are any interruptions to or 8. Confidential Information loss of data or information, you are able to access your data and information as it was at the time of 8.1 Confidential Information is to be kept confidential for back-up. a period of 5 years commencing on the date you sign this Agreement. 9.6 CSIRO will not be liable to you for any loss of data, information, revenue, profit or business opportunity 8.2 We must promptly notify the other if either of us: (a) or for any damage to goodwill or reputation which is become aware of any unauthorised disclosure of suffered by you in any way arising from your use of Confidential Information of the other; or (b) are or inability to use the Software, Manual and/orThird required by law to disclose any Confidential Party Software. Information belonging to the other. 10. Dispute Resolution 8.3 CSIRO may disclose such information (on a confidential basis): (a) to the extent necessary to 10.1 Any dispute, controversy or claim arising out of or in comply with a requirement or request of its connection with this Agreement, including its responsible government Minister or a House of existence, breach, validity or termination (Dispute) Parliament or Committee of Parliament; or (b) to a must be dealt with in accordance with this clause. responsible authority if CSIRO, acting reasonably, This clause does not prevent any of us from seeking deems the information to expose or relate to a urgent injunctive or similar interim relief from a Court. potential risk to public or environmental health and 10.2 Any of us claiming that there is a Dispute must notify safety. each other in writing and give details of that Dispute 8.4 We each undertake to implement appropriate to each other’s contact person specified in the cover security practices to prevent any unauthorised page. copying, use or disclosure of the other’s Confidential 10.3 Any Dispute may be submitted to mediation in Information. accordance with, and subject to, the Australian 8.5 Each of us may disclose the other’s Confidential Centre for International Commercial Arbitration Information if required by law, or to a Parliamentary (ACICA) Mediation Rules. The mediation must take committee or to a party’s responsible Minister, but place in Sydney, Australia and be administered by only to the extent of the requirement and after ACICA. appropriate action is taken to protect the form and 10.4 If the Dispute cannot be resolved within 90 days content of the disclosure. (unless this period is extended by our mutual 9. Limitation of Liability agreement in writing) from: (a) the date it is submitted for mediation; or (b) the date written 9.1 The Software is being provided to you for the notice of the Dispute is received; then the Dispute Permitted Use. The outcomes of your use of the must be resolved by arbitration in accordance with Software or the ability of the Software to produce the Australian Centre for International Commercial useful results or any particular outcome is not Arbitration (ACICA) Arbitration Rules. guaranteed. You must use your own judgement as 7 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 10.5 This arbitration is governed by, and all Disputes must 13. Force Majeure be resolved according to, the laws of New South 13.1 Neither party is liable for any delay or failure to Wales, Australia. The number of arbitrators must be perform its obligations pursuant to this Agreement if one. The place of arbitration is Sydney, New South such a delay is due to Force Majeure. For the Wales, Australia. The language of the arbitration purpose of this clause 13, “Force Majeure” means a must be English. The decision of the arbitrator circumstance beyond reasonable control of that party (including any award as to costs) will be final and which results in the Party being unable to observe or binding. CSIRO may, if required, disclose any perform on time an obligation under this Agreement. information regarding the arbitration to its Such circumstance may include but is not limited to responsible government Minister, House of acts of God, natural disasters, war, cyber and Parliament or a Committee of Parliament physical terrorism, riots, civil commotion, malicious 11. Term and Termination damage, acts or requirements of government, pandemic and public health emergency. 11.1 The Agreement will end on the End Date or on the date on which this Agreement is terminated (if 13.2 If a delay or failure of the affected party to perform its earlier) unless CSIRO has agreed to extend the obligations is caused or anticipated due to Force Agreement for a further period as set out on the cover Majeure, the performance of the affected party's page. obligations will be suspended until the Force Majeure has ended. 11.2 If you wish to extend the Agreement for the further period then you must give CSIRO written notice of 13.3 If a delay or failure of an affected party's obligations such desire no less than 30 days before the End due to a Force Majeure exceeds sixty (60) days (or Date. Unless otherwise stated on the cover page, other period as agreed between the parties), then the any extension to the Agreement will be on the same other party may terminate the Agreement on terms save the Fee, which may be increased to providing notice in writing to the affected party. reflect increases to CSIRO’s costs in providing its 14. General Services. 14.1 This Agreement records our entire agreement and 11.3 CSIRO is not obliged to agree to extend the supersedes all earlier agreements and Agreement beyond the further period referenced in representations that may have been made by either clause 11.2. of us in relation to this Agreement. 11.4 If either you or CSIRO breach this Agreement and 14.2 The terms in this Agreement override any contrary that breach is not remedied within 30 days after terms contained in any invoice, purchase order or receipt of notice to remedy, then the other may other documentation issued by you to CSIRO for the terminate this Agreement by written notice. Services. 11.5 On termination of this Agreement the licence to use 14.3 This Agreement is governed by the law applicable to the Software (and the Manual) ceases and you must: the State or Territory given in the CSIRO address a) stop using the Software (and the Manual); specified at the top left corner of the cover page. b) return to CSIRO or destroy (if requested by CSIRO) all copies of the Software (and the 14.4 If any term of this Agreement is prohibited, void or Manual) in your possession; and unenforceable under any applicable law, it will be c) ensure that the Software (and the Manual) has severed to the extent necessary to make this been permanently removed from any Agreement valid and enforceable. The severance of equipment on which it has been downloaded a term will not affect the validity or enforceability of or stored. the remaining terms of this Agreement. 12. Use of CSIRO Name 14.5 All notices under this Agreement must be in written form and may be delivered by hand, by email or by You must not use CSIRO's name (that is, "CSIRO" mail to the address specified in the cover page. or "Commonwealth Scientific and Industrial Research Organisation") in a manner that suggests 14.3 Nothing in this Agreement is to be treated as creating that CSIRO endorses or is associated with your a partnership, agency, trust, joint-venture or business, products or services. In no case may you otherwise. use CSIRO's logo without first receiving CSIRO's prior written consent. 8 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 ANNEXURE 1 – SERVICES CSIRO will provide general Tier 3 support and maintenance services for the Software used by the Client as set out below. A Problem requiring Tier 3 support and maintenance services is a Problem with the Software that the Client is not able to resolve. Tier 3 support and maintenance includes the following services: o operation of a Tier 3 support and maintenance help desk on CSIRO premises (Ontoserver Support team). o CSIRO acknowledgement of Software Problems reported to CSIRO by Client o CSIRO allocation responsibility for resolution of each Problem reported to the appropriate CSIRO internal support and maintenance area. o CSIRO reporting to Client the nature of resolution required for each Problem reported and provision of the estimated time frame for resolution; and o CSIRO resolution of the Software Problem reported. (a) Hours and Availability (i) CSIRO will provide Tier 3 support and maintenance services for the Software during 9am to 5pm Business Hours on Business Days (per Queensland, Australia), (ii) Where Tier 3 support and maintenance cannot be provided outside Business Hours on Business Days, despite the use of CSIRO’s best efforts, the Problem will be handled within 1 hour of commencement of Business Hours on the next Business Day. (b) Tier 3 support and maintenance services (i) If Client assesses a Problem to require Tier 3 support, Client will report the Problem to the CSIRO Ontoserver Support team (a “support ticket”) contactable as follows: Email: [email protected] CSIRO will notify Client immediately if the contact details for the Ontoserver Support team change. (ii) CSIRO will refer all Tier 3 support tickets to the appropriate CSIRO internal support and maintenance area for resolution based on the assigned priority assessed as per the table below. (c) Tier 3 support services Response Times (i) Client will report Tier 3 Problem to the CSIRO Ontoserver Support team (support ticket) and the required CSIRO support response time for each support ticket commences upon the support ticket being first reported to CSIRO. (ii) CSIRO will respond to support tickets according to the severity assigned to the reported support ticket as follows: Low or Moderate Severity: CSRIO acknowledges receipt of the support ticket on the same Business Day if receipt is within Business Hours or otherwise in accordance with paragraph (a) above. High or Critical Severity: CSIRO acknowledges receipt of the support ticket within 2 hours of receipt within Business Hours on Business Days or otherwise in accordance with paragraph a) above). CSIRO will identify the resolution required for the support ticket and provide an estimate of the time frame required to resolve the support ticket within 2 Business Days from the day Client first reported the support ticket to the CSIRO Ontoserver Support team. Support Ticket Severity Levels 1 – Critical The Problem affects critical functionality or critical data. It does not have a workaround. Example includes, without limitation, an unsuccessful Software installation in a supported environment or complete failure of a feature. 2 – High The Problem affects major functionality or major data. It has a workaround but is not obvious and is difficult. Example includes, without limitation, a feature set is not functional from one Software module, but the task is doable if multiple complicated indirect steps are followed in another feature set. 3 – Moderate The Problem affects minor functionality or non-critical data. It has an easy workaround. Example includes, without limitation, a minor Software feature that is not functional in one feature set, but the same task is easily doable from another feature set. 4 -Low The Problem does not affect functionality or data. It does not even need a workaround. It does not impact productivity or efficiency. It is merely an inconvenience. Example includes, without limitation, petty layout discrepancies, spelling/grammatical errors. 9 Docusign Envelope ID: 7B169CCA-FA87-450D-A9B4-AFDBB07647A4 ANNEXURE 2 – FEES Terminology Solution Bundle Rate Card and Order Form Base rates All in EUR /per region/ per annum Price : EUR 47,3333.33 per year for 3 years : EUR 141,999.99 Software Discounted Volume Total Unit Price EUR Terminology Server ( Read / Write) Per end point/instance 25,000.00 1 25,000.00 Snapper Map/Author* Per Solution n/a 1 n/a OntoCommand Per Solution n/a 1 n/a Staging Terminology Server** Per R/W Server n/a 1 n/a Terminology Server High Performance Single ( Read Licence per Instance 7,444.44 3 22,333.33 Only)*** Must have R/W Services CSIRO Professional Services* FTE hourly Rate 165.00 0 0.00 * Hourly rate applicable for any unexpected work is provided but no additional time will be charged if the current contract is renewed on the terms and conditions of this Software Licence and Services Agreement. 10