Saatja: Külliki Lugenberg - MKM </O=EXCHANGELABS/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=FEDC90FC6BC246D6AE84002ACEE493C8-89CDFB71-6D>
Saaja: SiM info
Teema: RE: CRM systems in Estonia
Tere,
Pöördun alloleva kirja osas, mille Siseministeerium on edastanud MKM-ile ja RIA-le. Küsimused puudutavad isiku riigisisest kolimist ja sellega seotud toiminguid. Kas võib siiski olla tegemist küsimustega, millele Siseministeerium oskab paremini vastata kui MKM või RIA? MKM võib vajadusel vastuse kokku panna, kuid vajaksime sellisel juhul sisendit Siseministeeriumilt selles osas, kuidas kirjeldatud toimingud on Eestis korraldatud.
Lugupidamisega,
Külliki Lugenberg
parema õigusloome ja EL ühtse digivärava nõunik
Digimajanduse osakond
Majandus- ja Kommunikatsiooniministeerium
+37251926177
From: SiM info <
[email protected]>
Sent: Friday, February 21, 2025 12:38 PM
To: Majandus- ja kommunikatsiooniministeerium <
[email protected]>; Riigi Infosüsteemi Amet (RIA) <=?utf-8?Q?Riigi_Infos=C3=BCsteemi_Amet_=28RIA=29?=>
Cc:
[email protected]
Subject: FW: CRM systems in Estonia
Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte avada.
Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte avada.
Tere
Edastame kuuluvusega saabunud kirja.
Lugupidamisega
Siseministeerium
From: Eleonóra Šuliková <
[email protected] <mailto:
[email protected]> >
Sent: Tuesday, February 18, 2025 11:17 AM
To: SiM info <
[email protected] <mailto:
[email protected]> >
Subject: CRM systems in Estonia
TÄHELEPANU! Tegemist on väljastpoolt asutust saabunud kirjaga. Tundmatu saatja korral palume linke ja faile mitte avada!
Good morning,
My name is Eleonóra Šuliková, and I am a junior analyst at Neoxx in Slovakia. I am currently researching CRM systems in public administration offices abroad. In Slovakia, the process for citizen relocation within the country is as follows:
1. Registration - Visit city office with new title deed and ID.
2. Update personal info - At the police office for new ID with updated address.
3. Vehicle registration - Visit traffic inspectorate for updated car documents.
4. Real estate cadaster update - Update permanent residence in the cadaster.
5. Inform other institutions - Notify health insurance, tax office, and school if applicable.
I would appreciate your insights on the following questions regarding how these processes are handled in your country:
1. Multichannel: Can a request be started in one city office and completed in another branch? If initiated electronically, must it be completed electronically?
2. Feedback: How do you track and collect feedback from citizens after their visit?
3. Personalized help: Do offices communicate with each other? Can one clerk assist with multiple tasks, or must I visit multiple offices?
4. Request status: Can one clerk view the status of all active citizen requests across institutions (with citizen consent)?
I would like to ask for help in regards of public available documents about digitalization.
Thank you so much,
Kind regards,
Eleonóra Šuliková