EQUASS ASSURANCE
ASUTUSE KÜLASTUSE
ETTEVALMISTAMISE VORM
Asutuse külastus: 8.-9.12.2016
Kallemäe Kool
Karin Närep
© 2012 by European Quality for Social Services (EQUASS)
Kõik õigused kaitstud. Antud dokumendi elemente ei tohi paljundada, kopeerida ega muul elektroonilisel moel
salvestada ilma EQUASS kirjaliku loata.
Asutuse külastuse ettevalmistamise küsimused
EQ U AS S As s ur a nc e t ao t lus v or m i le j a a nt ud l is ai nf orm ats i oo n i l e p õh i n ed es pa l um e
te i l e tt e va lm is t us ek s v as t at a j är g ne v at e l e s e l gi t us t n õ ud v at e l e k üs i m us tel e :
Üldised teemad (max. 10 küsimust)
1. M i l l is ed o n T ei e as u tus e h u v igr u p id (s is em is ed j a vä l is ed )?
2. K u id as m õõ d et ak s e e r i n e va t e h u v i gru p p i de r a hu l o l u T ei e as u tus e t e e nus te g a
n in g k u i das s e d a ar v e s ta tak s e j är gm is t e te g e vus t e p la n eer im is el ?
3. Ku i d as on T e ie as ut us e te e nus te os u t a m is s e j a ne n de a re n d am is s e k aas at ud
hu v i gr up i d , s h k l ie n d id ?
4. M i l lis t es t k om po n en t id es t k oos ne b as u tus e j uh t im is s üs t eem , sh
k va li t ee d ij u ht im is s üs t e em ?
5. Ku i das T e t ag at e t e en us e s a aj a te lõ im um is e ü his k o nd a ?
6. Ku i das Te m õõ d at e as ut us e tu l em us l ik k us t? K ui d as a nn at e s e l le k oh ta
i nf orm ats io o n om a h u v i gr u p p id e le , s h n e i le s ob i v a l v i is i l?
7. M i l l is en a T e n ä et e en d a r o l l i üh is k o nd a p an us tam is es l ai em al t ?
Version 1.0
2
1. Kvaliteedi põhimõtetele ja EQ U ASS Assurance kriteeriumitele
vastavuse küsimused / teemad:
Te en us e s a aj a d
Kv al i te e d i ju ht
J uh t/ dir ek tor
Huv i gr up i d
P er s o n a l
Juht im in e 1. Mi l l is ed on as u tus e v is i oo n , m is s io o n
x x
j a v äär t us e d ?
2. M i da s is a ld a b as u tus e
k va li t ee d ik äs ir a am at , k as j a k ui d as o n
x x
s ed a tu t vus t at ud n i i as u t us e s e es k ui
v ä lj as po o l ?
3. K as o l et e t ea d l ik as u tus e p o o lt
pak u ta v at es t t e en u s tes t? Kus t Te
as u t us e k o ht a i nf or m ats io o n i s aa te ja x x
k uid as a nn a te t a gas is i de t te i e s o o v id e j a
v aj a d us t e k o ht a te e n u s e le ?
4. K u id as t o im ub a s ut us e a as t a p la a ni
k oos t am in e j a k as s e l le pr o ts es s i os as x x
on v i im as te l a as t a te l m ida g i m uu tu n ud ?
5. M i l lis t l is a v ä ärt us t o n as u tus a nd n ud
om a k oguk o nd a j a l a i em alt ü h is k on da ?
x x x
K as ja k uid as te hi nd a te s el l is te
te g e vus te t u l em us l ik k us t ?
P er so na l 1 Kas as u tus h i nd a b tö ö ti n g im us i, k as
ne n de os as on v i im as te l a as t at e l
x x
r ak en d at ud m in g ei d m uuda t us i? Ku i d as
v aj a d us e l s a ak s m uud at us i s is s e v i i a?
2M i l l is ed on n õu d ed t ö öt aj at e
x x
k om pet e nts i l e, k us an t ud nõ u de d on
k ättes a ad a v ad , k ui d as on v õ im al ik
Version 1.0
3
v aj a d us e l te h a m uu da tus i ? Kas j a k ui d as
on v õim a l ik l äb i da v aj a lik k e k oo l it us i?
3 K as , k u i das j a k u i t ih t i v i iak s e l äb i
te e nus e s a aj at eg a ots es e l t k ok k u
x x
pu u tu v a p ers on a l i h in dam is t , m i l l is e d o n
s e ll e t u lem us e d ?
4 K u id as t o im ub pe rs o na l i t un n us t am in e ? x x
Õ igu se d 1. K u id as t o i m ub pers o n al i
i nf or m eer im in e t e en us e s a aj a t e õ i gus t es t x x
j a k oh us tus tes t ?
2. K as t e e nus e s aaj a d o n te a d l ik ud om a
õ ig us t es t j a k oh us t us t es t ? K u id as t oim u b
x x x x
te e nus e s aaj at e t ea v i tam i ne n en d e
õ ig us t es t j a k oh us tus t es t ?
3. Ku i das t o im ub t ee n us e s aaj at e
en es em äär am is õ ig us e p õh im õt te
i ga p äe v as es t e ge v u s es a r ves tam i ne ? x x x x
K ui d as h in d at e s e ll is e te g e vus e
tu l em us l ik k us t i g a - aas tas e lt ?
4. K ui d as t o im ib k ae bus t eg a t e ge l em is e
s üs t e em ? M is on s e ll e s e n is e d x x x
tu l em us e d?
E et i k a 1. K as T e o le t e t e ad l ik ee t ik ap ol i i t ik as t
( põ h im õt et es t) ja k äit um is p õ h im õte tes t
x x
te e nus e os u tam is e l T e ie as ut us es ? K us t
T e v aj ad us e l s e ll e i nf o l e i at e?
2. Ku i d as T e m õtes t at e e n da as u tus es
x x
l ah t i „ är ak as u tam is e“ m õis t e s el l e
er in e v at es v orm id es ? K as , k u i das j a k ui
Version 1.0
4
ti h ti h i nn a tak s e, et m eeto d i d, m i da
r ak en d at ak s e te e nus e s aaj at e f üüs i l is e,
v a im s e ja m aj an dus l ik u är ak as u tam is e
en n et am is e l , on ef ek ti i vs ed ?
3. K ui d as o n t a ga t u d t ee n us e s a aj a te
k oht a k äi v a i nf o k o nf i de n ts i a a ls us j a k ui
s ag e l i s e l l ek oh as e i d põ h im õtt e id ü le
v aa d at ak s e? K as s e l l is es s e x x x
ü le v a at am is s e on k a as a t ud k a t e e nus e
s aaj a d? K u id as t e en u s e s a aj ai d ne n des t
põ h im õt et es t t e a vi t at a k s e?
4. Kas T e t e at e, m i ll is ed ül es a nd e d o n
as u t us e t ö öt aj at e l? K us Te v aj a d us e l x x x x
s e ll is t i nf ot s aa te ?
Koo st öö suh t ed 1. K as , k el l e ga ja k uid as t eh ak s e
te e nus te os u tam is e l ja par en d am is e l x x x x
k oos t öö d ?
2. K u i das T e h i n da t e, k as te i e k o os t ö ö x x x x
on ol n ud ed uk as j a e e s m ärgi pä ra n e ?
3. K as j a k u id as as u t u s on k üs in u d inf ot x x x x
k oos t öö p art n eri t e v aj a dus t e k oh t a?
O s al em in e 1. K as te e n us e s aaj a d os a le v a d x x
te e nus te p la n e erim is e l ja h i n dam is el
n in g k ui d as s e e t o im ub? K as j a k u id as
te h i nd a te e n da t e ge v us te e d uk us t
os a l em is e os as ?
Version 1.0
5
2. Ku i d as T ei d o n k aas a tu d t ee n us t e x
os u t am is s e j a k as Te ie e tt e pa n ek ut e
a lus e l o n te h tu d k a m uu d at us i? K as T e
te at e , k ui d as te i l on õ i g us k aas a
r ääk i d a?
3. K as /k ui d as ai t ab as ut us k a as a x x
te e nus e s a aj at e j õ us t am is e l e? K as
per s o n al i o n s e l l ek s k oo l i ta tu d ?
Is ik uk e sk su s 1. Ku i d as o l et e v ä lj a s e l g it a nu d x x
o lem as o l e v at e te e nus e s a aj a t e
v aj a d us e d (k es k p ik as p ers pek t ii v is ) j a
po t en ts ia a ls e t e te en us e s a aj a te
v aj a d us e d ?
2. K as t ee n us t pak ut ak s e v as ta v a lt x x x x
te e nus e s aaj a v aj a d u s e le j a ta l l e k õi g e
s ob i v am as as uk o has ? K as t ee n us e
s aaj a lt k üs it ak s e t em a ar v am us t j a k as
na d o n t ee n us e g a r a h u l?
3. K u id as ar ves t at ak s e ra h as t aj a te x x
v aj a d us i , k as n e id uur i tak s e/k üs it ak s e?
Lai ah a ar de li su s 1. N im et ag e om a a s ut us e pe am is e d x x
pr o ts es s i d . K as , k uid as , m il l es t
tu l en e v a lt j a m il l is e r eg u l aars us eg a T e
ne i d ül e v aa t at e? K a s T e aru ta t e om a
as u t us e pr ots es s id e to im im is t ja
m uutm is t om a te e nus t e ra has t aj a( te) g a
j a te is te h u v i po o lt e ga ?
Version 1.0
6
2. K ui d as te t ag a te , et t ee n us e x x
os u t am in e t o im ub v as t a va l t p la n eer i tu l e
n in g i lm a tak is tus te t a ?
3. K u id as te ta g at e k õ ig i x x
i nd i v i du a a ls e tes s e p la a ni d es s e
m är gi tu d t ee n us t e os u tam is e ?
4. K u id as j a k e l le p oo lt o n m äära t le t ud x x
te e nus e s a aj at e e l u k va li t ee t? K u id as
h in d at e, et e l uk v a li t e ed i ees m ärg i d o n
tä i de t ud ?
5. K as ja kui s a g e li a n a lü üs it ak s e x x
per s o n al i os k us e i d te e nus e s aaj a
e luk v a l it ee d i p ar an d a m is el ?
T ulemu st el e 1. K ui d as t e p l an e er it e j a m õõ da te i ga - x x
ori en t e e rit u s aas t as e l t om a ee s m ärk id e t u lem us i?
M il l is e id m õõ d ik ui d te k as ut at e?
2. K as T e ie te a te , m il l is e d ol i d as u t us e x x
tu l em us e d e e lm is e l a as t a l? K as t e at e,
k us t vaj a dus e l s e l l is e i nf o s a ak s it e?
Pi dev a r eng 1. Ku i d as to im ub te ie as u tus es x x
m uuda t us t e j u h tim i ne ? Kus t v aj a d us e l
s e ll is e d põ h im õtt e d l e i ak s it e?
2. T o og e nä i te i d p ar en d us p roj ek ti des t. x x
K ui d as on proj ek ti p la n e erim is e l
m äär at l et u d, k u i das s e ll e e duk us t h i lj em
m õõta ?
3. K as os k at e t u ua m õn e nä i te , k ui d as x x
Version 1.0
7
te i e e tt e pa n ek ute a l us e l on as u t us
te i nu d m uu da t us i om a te en us t e
pak k um is el ?
Version 1.0
8
2. Nõutav dokumentat sioon
EQ U AS S As s ur anc e ta ot l us es s e m ärg i tu d i nf o le j a lis a de l e p õh i n ed es pa l um e
v aa t lus ek s e tt e v a lm is ta d a j är g n e v d ok um ent ats i oo n :
1. Ar e ng uk av a
2. K v a li t ee d i k äs ir aam a t
3. Ü ld tö ö p la a n 2 01 6
4. Are n gu v es tl us e v or m , ar e n gu v es t l us t e k ok k uvõ tt e d, k oo l it us k a v a, am et ij uh e nd i d
5. In d i v id u aa ls e d õ pp e k ava d ( vor m j a n ä it e d) j a i n d i vi d ua a ls ed k aar d id
6. R is k ia na l ü üs id
7. T ag as is id ek üs it l us e v or m i d j a k ok k uvõ tt ed
8. Pro t ok ol l id v as t a va l t t e em ad el e
9. H E V- k oo l id e t eg u ts e m is e p õ h im õtt ed
10 . Mu u d vaj a l ik ud dok um en d id , m is o n v aj a l ik ud a ud i t i lä b i v i im is e ees m är gi l
tu l en e v a lt EQ U A S S - m ud e l is t
3. Personali, teenuse saajate ja teiste oluliste huvi gruppide
intervjueerimine
EQ U AS S As s ur anc e t ao t lus es an tu d v as t us te l e j a t õ en d it e l e p õh i ne d es p a lum e
k orral d ad a i n ter vj u ud j är gm is te in im es t eg a (f unk ts io o n j a k es t v us ) :
Juhtkond Kestvus
1. D irek to r 1 tu n d
2.Õ p pe a l aj u ha t aj a 0, 5 t un d i
Personal Kestvus
Version 1.0
9
1. P ers on a l ( p e am aj a) – õp e taj ad ( 2), 1 tu n d
k as va t aj a ( 1) , õ pe t aj a - k as va t aj a a b i ( 2)
2. P ers on a l ( K ur es s a ar e f i l i aa l) - 1 tu n d
õp e taj ad ( 2) , õ p et aj a - k as va t aj a ab i ( 1) ,
p ik ap äe v ar ühm a k as v at aj a ( 1)
3. L og o pe e d ( m ees k o n na j u h t) 0, 5 t un d i
Teenuse saajad Kestvus
1.T e en us e s a aj a d – m ax 4 k lie nt i 1 tu n d
(l aps e d k o os v an em at eg a) ( p e am aj a)
2.T e en us e s a aj a d – m ax 4 k lie nt i 1 tu n d
( l aps e d) ( p eam aj a)
3.T e en us e s a aj a d – m ax 4 k lie nt i 1 tu n d
(l aps e d) (f i li a a l)
Teised huvigrupid Kestvus
1. P art n er id ( k o ha l ik u om a va l i ts us e 1 tu n d
s ots i aa l tö ö taj ad j t) – m ax 4 i nim es t
2. Ra h as t aj a d ( HT M j a S K A) 1 tu n d ( v õ i er a ld i 0 ,5 t un d i)
4. Asutuse kül astuse ajakava formaat
As ut us e k ül as tus pe ak s o l em a k orra l da t ud v as t a v al t j är gn e v at e le j uh is te l e:
a. As ut us e k ül as tus pe ak s o l em a k av a nd a tu d k ah e l e tö ö pä e v a le ( = 1 6 tu n d i)
b. Dok um en ta ts io o ni g a t ut v um in e p e ak s olem a p l an e er it ud es im es e 3 h s is s e
k ülas tus e es im es e l p ä e va l .
Version 1.0
10
c . P äe v ak a vas pe ak s ol em a s ag ed as ed pa us i d (1 5 – 3 0 m inu t it) , et a u d ii t or
s aak s in d ik aa to r i t e tõ e nd e i d ü le va a d at a j a k orr as t ad a .
d. In ter vj u ud j uh tk on n a, per s o na l i j a t e is te g a ( vä l is ed hu v i gr up i d/ par tn er i d)
pe ak s k es tm a m ax 30 - 5 0 m in ü h e in ter vj uu k oh t a . I n ter vj u u d t ee n us e
s aaj at e ga pe ak s id ol em a k orra l da t u d gr u p ii n ter vj u ud e na ( m ax 5- i n im es t
k orr ag a)
e. J uh i g a/ d ir ek tor ig a i n ter vj uu p e ak s ol em a p la n ee ri t ud as ut us e k ülas t us e
te is e le p ä e va l e ( s o o v it a va l t p ea l e lõ u na l) .
f. Lõ p l ik as ut us e k ül as t us e pr ogr am m peak s o lem a t ao t lej a j a au d i it or i va h e l
k ok k u le p it u d j a s a ad e tu d EQ U A S S k o ha l ik ul e es in d aj a l e .
Asutuse külastuse ajakava
08 . 12 .2 0 16 P äev 1
Ae g T egev us ( l üh ik e k irj e l dus )
9: 0 0- 9 :3 0 A v ak oos o lek
9: 3 0- 1 2: 3 0 T utv um in e d ok um ent i d eg a
12 : 30- 1 3. 0 0 P aus
13 : 00- 1 4: 0 0 K oh tum i ne per s o na l i g a
14 : 00- 1 4: 3 0 P aus
14 : 30- 1 5: 3 0 K oh tum i ne t e en us e s a aj a te g a
15 : 30- 1 6: 0 0 K oh tum i ne õp p ea l aj u h at aj a g a
16 : 00- 1 7: 0 0 K oh tum i ne t e en us e s a aj a te g a
09 . 12 .2 0 16 P äev 2
Ae g T egev us ( l üh ik e k irj e l dus )
9: 0 0- 10 : 00 K oh tum i ne r ah as taj at e ga ( v õi m uu l v i is i l i nt e rvj ue er im in e)
10 : 00- 1 1: 0 0 K oh tum i ne per s o na l i g a
11 : 00- 1 1: 3 0 P aus
11 : 30- 1 2: 3 0 K oh tum i ne par t ner i te g a
12 : 30- 1 3: 0 0 P aus
13 : 00- 1 3: 3 0 K oh tum i ne per s o na l i g a (m ees k o nn a j u ht)
Version 1.0
11
13 : 30- 1 4: 3 0 K oh tum i ne t e en us e s a aj a te g a
14 : 30- 1 5: 3 0 K oh tum i ne di r ek tor i g a
15 : 30- 1 6: 0 0 K ok k uvõt t e te g em in e
16 : 00- 1 6: 3 0 Lõ p uk oos o lek
Version 1.0
12
EQUASS ASSURANCE
AUDIT REPORT
Site visit: 8. -9.12.2016
Kallemäe Kool
Karin När ep
© 2012 by European Quality for Social Services (EQUASS)
All rights reserved. No part of this document may be reproduced in any form or by any means, electronic, mechanical,
photocopying and recording or otherwise without the prior written permission of the EQUASS.
1. Information of the social service provider
Na me of th e so ci al
Ka ll em ä e Koo l
se rv i c e p rov id er
Ad d re s s:
Ka ll em ä e Kül a , V al ja l a v ald , S a ar e m aa kon d,
E est i
Po st bo x: 94 3 01
P er so n re sp on sib le Ka ir e K ii l
(C EO ) :
Cont ac t p e rs on: Ka ir e K ii l
Pho ne: 45 9 58 3 3
Fa x:
E- m a il: koo l@ k al le ma e .ed u. e e
W eb s ite: ht t p: / /w w w .ka ll em a e. edu .e e /
Na me of Au dit o r: Ka ri n Nä r ep
Dat e s of aud it : 8.- 9. 1 2. 2 01 6
Cli en ts: Num ber of p ers on s er v ed : 56
As of ( d at e): 0 9 .1 2. 2 0 16
St aff: Num ber of Fu l l t im e s t af f : 3 3
Num ber of P ar t t im e s t af f : 7
Num ber of C on tr ac t e d s taf f : 1
Num ber of vo l un t eers (if ap p l ic a b l e)
2
S erv ic e s: Edu c ati on s erv ic e fo r ch il dr en w ith sp e ci a l
edu c atio na l n e ed s ( ba si c edu c ati on ( gr a de s 1 -
9) t hr ough n ati ona l s imp lif ie d cu r ri cul um )
Pup il s ’ h om e se rv i c e an d d a y c ar e s e rv i ce
So ci a l re ha bi lit ati on se rv i c e fo r c hi ld re n w ith
dis ab il iti e s and /o r sp ec i al ne ed s
3
2. Audit program
08.12.2016 Day 1 (Kallemäe unit)
Time Activity (brief description of planned activity)
10:00-10:45 Opening Meeting and short tour in main building (Kallemäe)
10:45-12:00 Document review
12:00-12:30 Lunch
12:30-13:00 Document review
13:00-14:00 Interview: perso nnel (4 persons: 2 teachers and 2 assistance
teachers)
14:00-14:30 Break
14:30-15:30 Interview: persons ser ved (2 children with parent s (2))
15:30-16:00 Interview: personnel (head of social rehabilitation service
team)
16:00-17:00 Interview: persons ser ved (3 children )
09.12.2016 Day 2 (Kuressaare and Kallemäe unit)
Time Activity (brief description of planned activity)
9:00-9:05 Short tour in the building ( Kuressaare unit)
9:05-09:30 Interview: Funder (Ministy of Education and Science), by
phone
9:30-10:30 Interview: persons ser ved (2 children with parents (2))
(Kuressaare unit)
10:30-11:00 Break
11:00-11:45 Interview: personnel (4 persons: 2 teachers and 2 assistance
teachers) (Kuressaare unit)
11:45-12.15 Interview: persons ser ved (3 children) (Kuressaare unit )
12:15-12:30 Interview: Funder (Social Insurance Board), by phone
12:30-13:00 Lunch
13:00-14:00 Interview: Partners (4 perso ns: Saaremaa co unty government,
department for education and social services , Kuressaare ’s
Home for Homeless Children, Kuressaare ’s Vocational S chool,
Muhu parish , social worker for child care
14:00-14:30 Interview: personnel (Head Teacher), travel from Kuressaare
to Kallemäe
4
14:30-15:30 Interview: P rinciple of the shool (Kallemäe unit)
15:30-16:00 Drafting conclusions (preparatio ns for final meeting)
(Kallemäe unit)
16:00-16:30 Closing meeting (Kallemäe unit)
5
3. Detailed feedback on performance
1. The social ser vice provider def ines documents and implements its
vision and mission values on ser vice provision.
Rem ark f rom th e au d it or :
T he s er v ic es of t h e s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v i der has
doc um en te d i ts v is i on , m is s io n and
c orp or at e v a lu es . D ur i ng th e i nt er v ie ws
was v al i d at e d th a t em p lo ye e s ar e a war e
of t he v is i o n, m is s i on a n d c or p or at e
v a lu es and im pl em ent th es e i n t h e ir
e ver yd a y a c t i v it i es on pr o v i di n g
s er v ic es . As s t a te d in t he m is s i on ,
v is io n a nd v a l ues t h e per s o ns s e r ve d
(c h il dr e n ) ar e t he m a in f oc us of t h e
s er v ic e pr o v is i o n. T her e is c le ar
e v id e nc e t h at there h a ve b ee n
d is c us s i ons on v is i on , m is s i o n an d
v a lu es wi t h a l l s taf f .
2. The social ser vice provider def ines, documents, and implements its
qualit y policy by determining long term qualit y goals, and its
commitment to cont inuous improvement.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
6
T he s oc i al s er v ic e pr o v i de r h as a As the q u al i t y m an u a l h as b e en
doc um en te d qu a l it y p o lic y a nd a s t a te d e la b ora t ed ra th er rec en t l y ( 20 1 6), t he
qu a l it y s ta n dar d as p ar t of it . D ur i n g f urth er im pr o vem en t a c ti o n is t o ens ur e
th e i n ter v i e ws was c onf ir m e d th a t th at q ua l i t y m ana gem en t wi l l be
em pl o ye es ar e a war e of t he q u al i t y im pl em ent e d i n t h e e v er yd a y prac t ic e of
po l ic y. T he q u a li t y p o l ic y wa s th e or ga n is at i on .
e la b ora t ed an d im pl em ent e d in the
K un a k v a l it e ed ik äs ira am at on
c l os e p ar t ic i p at i on of a ll s t af f .
v ä lj a tö öt a tu d üs n a h i lj u t i (2 0 16 ), s i is
ed as i ne p ar en d us t e ge v us on t ag a d a, et
k va li t ee d ij u ht im i ne rak en d at ak s e
org a n is a ts io o n i i ga p äe v a pr ak tik as s e .
3. Persons ser ved, family members and ser vice user organisations are
able to give f eedback on their individual and collective experience of
programmes and ser vices.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i a of t h e EQ U AS S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
7
B ot h in d oc um ent at i o n as we l l as d ur i ng C o l l e c t i n g t h e f e e d b a c k i n m o r e s ys t e m a t i c
th e i nt er v i e ws was c onf ir m ed t ha t t he a n d h o l i s t i c wa y - a s t h e f o r m o f f e e d b a c k
s tak e ho l de r s ( bo t h in ter n a l an d questionnaires is implemented quite
ex t er na l) have o pp or t u ni t y to g i ve r e c e n t l y, there is a need to create
f ee db ac k o n pr ogr am m es an d s er v ic es sustainability in this process and ensure
thr o ug h t h e f ee d bac k qu es t i o nn a ir es or that the feedback is asked periodically and
ot h er m eth ods ( a ppr a is a l in t er v ie ws ) . wi t h the same methodology in order to
T he f e ed b ac k f r om em plo ye es , f u n ders , c r e a t e c o m p a r a b l e d a t a o ve r t h e ye a r s . O n e
par t ners a nd p er s ons s er v ed is possibility of improvement is to set the
doc um en te d . principles for discussing the results of the
feedback questionnaires both inside the
organisation and wi t h stakeholders for
s e t t i n g n e c e s s a r y i m p r o ve m e n t a c t i o n p l a n
wi t h d a t e s a n d r e s p o n s i b l e p e r s o n s . I t i s
ve r y i m p o r t a n t n o t o n l y t o c o l l e c t f e e d b a c k ,
but to learn from it and inform the
stakeholders on the i m p r o ve m e n t s made
based on the feedback.
Ta g a s i s i d e kogumine tagasiside
küsimustike vo r m i s on teatud osas
rakendatud suhteliselt hiljuti, seega tuleb
tagada jätkusuutlikkus tagasiside küsimisel.
St tagasisidet tuleb küsida perioodiliselt ja
sama metoodikaga kindlustamaks
võ r r e l d a v a i n f o o l e m a s o l u a a s t a t e l õ i k e s .
Ü h e k s võ i m a l i k u k s p a r e n d u s t e g e vu s e k s o n
määratleda põhimõtted, kuidas arutatakse
tagasisideküsitluste tulemusi, et saaks
koostada parendustegevuste plaani.
4. T h e s oc i a l s er v ic e pr o v i d er inf o rm s al l s tak e ho l de rs a b ou t t h e of f er ed
pro gr am m es a n d s er v i c es a v ai l a bl e .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
8
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc i a l s er v ic e p r o v id er has b ee n Dur i n g t h e i nt er v i e ws wit h t he p ers o ns
ac t i v e in of f er i n g i n f or m ati on on i ts s er ve d a nd p art n ers it wa s c o n f irm ed
s er v ic es – th er e is a l ot of i nf or m at i on th at th e y k no w we l l a b ou t s e r vic es
pu b l is h e d on t he we b s it e of t h e s c h o o l. d irec t l y pr o v id e d t o t hem or i n wh ic h
It was c o nf ir m ed dur i ng t he a ud i t, th at th er e is c o o pe ra t io n wi t h t h em , bu t no t
i nt ern a l a n d e x t er n al s tak eh o ld ers a re s o m uc h o n o v er a ll ac ti v i t ies of t he
a war e of t he pr o gr am m es an d s er v ic es s oc ia l s er v ic e pr o v i der ( e. g. r es ul ts
of f ere d. ac h i e v ed an n u al l y ac c ord i n g t o t he k e y
perf orm anc e i nd ic at or s e tc ) .
In ter vj u ud e k äi gus k li e nt i de ja
par t ner i te g a l e id is k i n n it us t , et n ad on
te a dl ik u d n e i le ots e s e lt pak u ta v at es t
te e nus tes t, k ui d e i t e a n i i võr d as ut us e
te g e vus es t ül d is el t ( nt e e lm is e a as t a
tu l em us tes t l äh tu v a l t s tr at e e gi l is tes t
i nd ik aa t or it es t j n e) .
5. T he s oc i a l s er v ic e pr o v i der m an ag em en t es t a bl is h es a nd d oc um ents an
an n ua l p l a nn i n g an d r e v ie w pr oc es s .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am
Str e n gt hs Im pro vem e nt & de v e lo pm ents
9
T he a nn u a l p l an n i ng pr oc es s a n d t he
re v ie w pr oc es s of th e a nn u al p la n ar e
doc um en te d and im p lem en t ed in the
wh o le or g an is at i o n. It was c o nf ir m e d in
th e i nt er v ie ws th a t em pl o ye es ar e
ac t i v e l y in v o l v ed b ot h i n th e s et t in g u p
th e an n ua l p la n as we l l as e v a lu a t i o n of
th e res u l ts of t he im pl em ent at i o n of t he
p la n.
It was c o nf ir m ed th a t th er e is ver y we l l
im pl em ent e d r es u lt p l an n i ng and
m onit or i ng i n p l ac e , i n c l t he p la n n in g of
th e ex p ec t ed tar g ets an d r e p or t i ng on
th e ac t u a l r es u l ts in d if f er e nt l e v el s of
org a n is a t io n . Ac c or d in g pr oc e d ures
(ho w of t e n th e r es u l ts ar e m oni tor e d
an d ac c or d in g r ep or t s de l i ve r e d) ar e
doc um en te d a n d im pl e m ente d.
6. T he p l a n i nc lu d es :
an n ua l o u tc om es / tar ge ts
th e ac ti v i t ies t o b e u n der t ak en i n ac h ie v i n g th e a nn u a l tar g ets
m onit or i ng of th e pe rf orm anc e of t he or g an is at i o n i n m eet in g its
an n ua l t ar ge ts
tim e- s c al es a n d pr oc e dur es f or r e v i e w a n d r e v is i o n.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am
Str e n gt hs Im pro vem e nt & de v e lo pm ents
10
A nn u a l p l an n in g pr oc es s of t he s er v ic e T here is a p os s i bi l i t y f or the
pro v i d er h as c yc l ic c h ar ac t er : t h ere are im pro v em ent ac t i ons i n s et t in g u p t h e
s et a nn u a l o bj ec t i v es / tar g ets , ac t i v it i es an n ua l p la n f or t h e s er vic e pro v i d er.
an d ex p ec t e d r es u lts as we l l as t im e T here c o u ld be m ore in d ic at ors in
s c a les f or r e vi e w . T he la tt er is ac c or d i ng to S M ART pri nc i p les
im pl em ent e d es pec i a l l y t h or ou g h l y – (s pec if ic , m eas ur ab l e, ac h i e v ab l e,
th er e ar e s e ver a l r e v i e ws d ur i ng t h e re le v a nt , t im e - b o un d ) in ord er to
ye ar on t h e ac h i e v e m ent of t h e s et ac h i e v e m ore o bj ec t i v e m eas ur em en t of
tar g ets (m ov i n g to war d t he an n u al res u l ts . A t th e m om en t th es e k in d of
tar g ets ) a n d th es e r e v i e ws t ak e pl ac e i n i nd ic at ors ar e i n t he s tra te g ic p l an an d
d if f ere nt m e et i ngs wit h d if f ere nt are m oni t ore d r e gu l ar l y. A n nu a l p la n is
s tak e ho l de r s . rat h er th e l is t of ac t i v it i es a nd e v e nts .
Ho we v er it s h o ul d b e an a l ys ed , wh e th er
th es e in d ic at ors and th e ir ex pec te d
an n ua l ta rg et l e v els s ho u l d b e in t he
an n ua l p la n. I t i s a l s o im por t an t t ha t
th e tr en d l i nes of t he res u lts o v er t he
ye ars c ou l d b e g en er a te d.
Üh e ar en d us t e ge v us e n a v õ ik s
aas t ap l aa n i l is a d a en am SM A RT
(s pe ts i if i l in e , m õõd et a v, re a l is t l ik ,
as j ak o ha n e, aj as t at ud) p õ him õt et e l e
v as t a v ai d i nd ik a at o re id , t a gam ak s
tu l em us te obj ek ti i vs e m m õõtm in e ja
tre n di d e j ä lg im i ne aas t a te lõ ik es .
S el l is e d i n d ik aat or i d on pr ae g u
are n g uk av as , ag a v õ ik s id p ar em in i
s ob i tu d a a as t ap l a an i ( ü l dt öö p l aa n i) .
A as t ap l a an on h et k es eis u ga p ig em
te g e vus te j a ür it us t e n im ek iri .
7. T h e s oc i a l s er v ic e p r o v i der d em ons tr at es org a n is a t io n ’s s uc c es s i n
s at is f yi n g th e n e eds a nd ex p ec t a ti o ns of t h e s oc i et y.
11
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s e r v ic e pr o v id er T he p os s ib l e im pro v e m ent ac t io n is t o
dem ons tr at es or g an is at i on ’s s uc c es s in dem ons tr at e t h e s c h oo l s uc c es s e v en
th is are a in th e s e ve r a l wa ys – i n t he m ore pr oac t i ve l y – e . g . us i ng m ed i a, b ut
an n ua l re p or ts a nd i n t h e we b - pa g e. a ls o o rg a nis i n g s p ec ia l e v e nts f or
T he an n u al r ep or t g i ves ver y good par e nts an d o t her s tak e ho l de rs (e. g .
o ver v i e w of l as t ye ar ac c or d in g t o t he op e n d oo rs d a y). A ls o , th er e c o u ld a ls o
s tra te g ic t op ic s of th e s c ho o l. ot h er m eans ( vi d e o c l ips , s oc i al m ed i a
c ha n ne ls etc ) on th e s h o o l ’s
ac h i e v em ents as t hi s wo u l d he l p to
ac h i e v e m ore a war en es s i n t he s oc i et y
on t h e to p ic of c h il dr e n wi t h d is a b i l it i es .
V õim a l ik pare n dus t eg e vus on r ääk i d a
k ool i s aa v u tus tes s en is es t e nam
pro ak ti i vs em al t – nt k as u t ad es m ee d ia t,
k uid ka läbi v as t a v at e ür i t us te (n t
a va t ud us t e pä e v j n e). K a al u da v õ ik s
k aas a egs e te
k om m unik a ts i o on i v a he nd i te k as u tam is t
(nt vi d eok l i p id , s ots i a a lm eed i a
v õ im al us e d), et rä äk id a k oo l i
s aa v u tus tes t, k un a l is ak s i nf orm ats io o n i
an dm is e l e on s e l l is e l te g e vus e l ka
üh is k o nn a t e ad l ik k us e tõs tm is e e es m ärk
pu u et e ga las te t e em al .
8. T h e s oc i al s er v ic e pr o v i d er dem o ns tr at es or ga n is at i on ’s s oc i a l res p o ns ib i l it y
thr o ug h ac t i vi t ies c on t r i bu t in g t o th e s oc i et y.
12
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v id er c o n tri b ut es
to t he s oc i et y t hr ou g h its ac t i v it i es –
th er e is a pos s i b i li t y f or s tu d en ts t o
work i n t h e s c ho o l as p ar t of th e ir
s tu d ies , s c h oo l is o f f er in g a d vic e to
ot h er s c h oo ls ho w t o te ac h th e c h i l dr en
wi t h s pec i a l n ee ds e tc .
T he la u nc hi n g of th e s oc i a l
reh a b i li t at i on s er v ic e f or th e j u v e n i le
de l i nq u en ts is c o ntr i b ut i ng ver y d ir ec t l y
to t h e s oc i et y as t h er e was n o s uc h
s er v ic e in S a ar em a a ( is l a nd in th e
wes ter n p ar t of Es t o ni a) b ef or e.
9. T h e s oc i a l s er v ic e pr o v i d er h as a s t af f rec r ui tm ent a nd r e te n ti o n p o l ic y
th at pr om otes t he s e lec t io n of q ua l if i e d pe rs o n ne l b as e d o n r eq u ir ed
k no wle d ge , s k i l ls a n d c om pet e nc es .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
13
T he s oc ia l s er v ic e pr o v i der has
doc um en te d a n d im pl em ent e d c om m on
pr inc i p les f or s t af f po l ic y inc l ud i n g t h e
rec r ui tm ent an d r et e nt i on po l ic y
pr inc i p les . It was c on f ir m ed d ur i n g t he
i nt er v ie ws t ha t t h es e pr i nc ip l es ar e
im pl em ent e d i n pr ac t i c e. T her e is v er y
c l ear f oc us on th e c o m pete nc i es b ot h in
th e r ec ru i tm ent a n d we l l as r et en t io n
ac c or d i ng t o t he c om pet e nc i es ’ m o de l .
10 . T h e s oc i al s e r vi c e pr o vi d er o per a tes i n c om pl i a nc e wi th m anda t or y
na t io n a l le g is l at i on , pr o v id i ng a p pr opr i at e w ork in g c o nd i t io ns , a d e qu a te a n d
agr e e d s t af f le v el a n d s t af f rat io , a n d a p p rop ri a te r e war d in g f or s taf f an d
v o lu nt e er s .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
14
It was c o nf i r m ed ( bo t h ac c or d i ng t o th e T he im pro v em ent ac t i on is t o a na l ys e
doc um en ta t io n as we ll as i n i nt er v i e ws ) pos s i b i li t ies t o prom o te K a l lem äe Ko o l
th at t her e ar e nec es s ar y pr inc i p les a n d as a g o od em plo ye r as the re i s s h ort a ge
m eas ur es in p l ac e . It was c o nf irm e d of s om e te ac h ers ( E ng l is h) a n d yo u n g
th at t h e wor k in g c o n d it i ons , s taf f rat i o te ac hers , b ut as i t is c om m on pro b l em
an d r e war d in g ar e s at is f ac tor y a nd i n Es t o ni a n s c ho o ls , t her e m i gh t be n o t
th es e were n ot s ta te d as pr ob l em s b y en o ug h p os s ib i l it i es f or s c h oo l to
th e s t af f . T he s taf f r at i o is an a l ys e d c ha n ge t h is .
reg u l ar l y a n d ac c or d i ng pr i nc i p l es ar e
s ta te d i n t he qu a l it y m an u a l. P are n dus t eg e v us on a n al ü üs id a
v õ im al us i t u t vus t ad a Ka l l em äe K o o li ,
k ui h ea d t ö ö an dj a t, k una h e tk el on
k ool is p u ud us t e at u d v a ldk o n na ( nt
i ng l is e k ee le) k u i k a n oor t es t õp e taj as t .
S am as , k una o n t eg e m is t Ees t i k ool i d e
ü ld is e pr o bl e em ig a, s i is k oo l il e i pr uu g i
o ll a p iis a v a lt v õ im al us i s e l le
m uutm is ek s .
11. The social ser vice tra ins all staff based on a plan f or lea r ning and
development and evaluates the eff ectiveness of the training.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
15
It was c o nf ir m ed t ha t ac c or d i n g t o t h e A lt h ou g h i n pr ac t ic e th e ef f ec t i v en es s of
ne e ds e v a lu a te d d ur i ng th e a p pra is a l th e tr a i ni n gs ar e e va l ua te d dur i n g t he
i nt er v ie ws t her e is a pl a nn i ng of th e ap pr a is a l i nt er v i e ws , t he pr i nc ip l es a nd
tra i n in gs and de v e l opm en t ac ti v i t ies , proc e d ures f or s uc h e v a lu at i o ns s h ou l d
wh ic h a re d oc um en t e d in th e tra i n in g be wr i tt en in q ua l i t y m an u a l of th e
an d d e v el o pm ent pl a n. T he em p lo ye e s s c ho o l.
are a war e of t h ei r p o s s i bi l i ti es t o ha v e
K ui g i pr ak tik as k oo l it us te l os a l em is e
th e n ec es s ar y tr a i n in gs . T he
ef ek ti i vs us t (m õj u) hi n na t ak s e i ga -
ef f ec t i ve n es s of t he tr a i n in gs is
e va l u at ed dur i n g the ap pr a is a l aas t as e l ar en g u v es t l u s te l , s iis s e l l is t e
h in d am is te pr in ts ii b i d ja pro ts e d uu ri d
i nt er v ie ws .
tu l ek s k irj ut ad a ka k oo l i
k va li t ee d ik äs ir a am atu s s e.
12 . T he s oc ia l s er vic e pr o v i de r a pp l i es re q u ir em ents f or c om pet e n c e i n t h e
i de nt if ie d r o l es a nd f u nc t i ons of s t af f a nd e v a lu at es t hem o n a n nu a l b as is .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It wa s c onf ir m ed th at t he r e ar e t he
c yc l ic a l p r oc es s i n p l ac e b e t wee n t h e
des c r i pt i o n of t he c om pet enc i es ,
k no wle d ge a nd s k i l ls n e ed e d (j o b
des c r i pt i o n) a nd t h e a c tu a l e v al u at i on of
th e j o b r es ul ts an d t h e n e eds ( a p pra is a l
i nt er v ie w) . Al l t he s t af f m em ber s h a v e
th e ir job d es c r ip t i ons . T her e ar e
c om pet e nc ies ’ m ode l ac c or d i ng t o e v er y
f unc t i o n a n d j o bs s t a te d in t he q ua l i t y
m anua l of t he s c ho o l.
16
13 . T he s oc i a l s er v ic e pr o v id er r ec o g n is e s th e s taf f as a r es ourc e f or
f ee db ac k on or ga n is at i on a l perf orm anc e , s er v ic e d e ve l o pm ent an d s taf f
de v e l opm en t
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v i der has
doc um en te d p ol ic y a nd pr oc ed ur es i n
p lac e t o i n vo l v e t he s t af f in a l l ac t i v i t ies
of th e org a n is a t io n . It was c o nf irm ed
th at t h e s t af f is s e e n as th e c ruc i a l
e lem en t of pr o v id i n g th e s er v ic es a nd
m ak e t he n ec es s ar y c h an g es in t he
s er v ic e a nd its pr o vis i on if n ee d ed . Al l
th e is s u es c o nc e r n in g p r o v i d in g
s er v ic es an d the or g a n is a t io n a re
d is c us s e d r e gu l ar l y in t he s t af f
m eeti n gs . T he m ai n f ee db ac k c h an n e l
are th e a pp r a is a l i nt er v ie ws , bu t a ls o
reg u l ar s taf f m eet i n gs .
14. The social ser vice provider has mechanisms in place to enhance
satisf action and mot ivat ion of staff
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
17
It was c o nf ir m e d th a t t he m ot i v at i on an d As th e m ot i va t io n s ys t em (pr in c i p les
s at is f ac t io n of th e s taf f ar e v er y an d pr oc e d ures ) are im p lem en t ed
im por ta nt e l em en ts t o t h e em pl o ye r – rec e n tl y th er e is a n ee d t o e ns ure t h e
th er e ar e s t a te d i n t he q u a l it y m a nu a l s us t a in a b il i t y of e v a lu at i o n of t he
an d im pl em en te d s e ve r a l p r i nc i pl es a nd s at is f ac t io n of the em pl o ye es an d
proc e d ures f or m oti v at i ng t h e s taf f . c ha n ge t h e pr i nc i p l es an d pr oc ed ur es if
pe o p le ’s n e eds an d m oti va t io n f ac t ors
do c ha n ge .
15 . T h e s oc i a l s e r vi c e p ro v i de r as s ur es th e r i gh ts of p ers o ns s e r ve d
ou t l in e d in a Ch ar ter of R ig h ts wh ic h is bas e d on t he E U C har t er of
Fu nd am en ta l Ri g hts , t he E ur op e an C on v e nt i on f o r t he Pr ot ec t io n of Hum an
Ri g hts a n d Fu n dam e nt a l Fre e dom s of the Cou nc i l of E uro p e an d o th er
i nt er n a ti o n al h um an r i gh ts c on v e nt i ons , es p ec ia l l y t h os e e l ab or at ed u nd er
th e U ni t ed N at i o ns .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
18
K al l em äe K oo l h as doc um en te d an d T he p os s ib l e im pro v e m ent ac t io n is t o
im pl em ent e d t he c h ar t er of r i gh ts of th e an a l ys e, wh et h er i t wo u ld be pos s i b le to
pers o ns s er v e d and th es e ar e in m erge s e v era l d oc u m ents c onc er n in g
ac c or d a nc e to th e in t er n a ti o n al h um an ri gh ts a nd d u ti es . T h ere is a n ee d t o
ri gh ts c on v e nt i ons . Dur i n g the c om m unic a te th e r i g ht a nd d ut i es i n
i nt er v ie w s was va l i da te d th a t t h e s taf f m ore un d ers t a nd a b le f orm at in m a in
an d p ers ons s e r ve d a r e a war e of t h e ir un i t ( Ka l l em äe u n it ), as t he pr es e n t
ri gh ts an d d ut i es i n ge n er al t er m s . I n f orm at m igh t be not th e m os t us er -
K ures s a ar e u ni t t he f or m at of the f rie nd l y o n e.
c har t er of R i gh ts is a dj us te d ac c or d i ng
V õim a l ik par e nd us t e ge v us on
to t he p ers ons s er v e d a nd is v is u a l i ze d
an a l üüs i da , k as ol e k s võ im al ik l ii t a
i n th e p ic t ur es ( P C S - c om m unic a ti o n ).
er in e v a id õ i g us e i d ja k ohus t us i
k aj as ta v a i d d ok um en te , nii et er al d i
dok um en te o l ek s vä h em . Sam ut i tu l ek s
õ ig us t es t j a k oh us t u s tes t t ea v i tam is e l
k as ut ad a e n am arus a ad a v am at f orm aat i
k a pe am aj as (K a l lem äe ük s us es ) , k un a
he tk es e is ug a f orm aat e i pr u ug i o l la
k õig e k as ut aj as õ br al ik um .
16 . T h e s oc i a l s er v ic e pr o v i d er inf orm s th e pers o n s er ve d a bo ut h is / h er
ri gh ts a nd d ut i es es pe c i al l y t o eq u a l tre atm e nt o n gr ou n ds of a g e, d is a b i li t y,
ge n de r , r ac e , r e l ig i o n or be l i ef an d s ex u al or ie nt a ti o n b ef or e rec e i vi n g t he
s er v ic es .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
19
It was c o nf ir m e d t h a t b ef or e e nt er in g
th e s er v ic e the s er v ic e pr o v i der
es t a bl is h es th e c o n ta c t wi t h th e f am il y
of th e f ut ur e c l ie n t a n d i ntr o duc es its e lf
an d i ts s er vic es . A ls o t h e c har t er of
ri gh ts wi l l be i ntr o du c ed . T he p ers ons
s er ve d (p ar en ts ) s ho u l d gi v e t he ir
s i gn at ur e t o t h e c h ar t e r of r i g hts .
17 . T he s oc i a l s er v i c e pr o v id er h as ac c es s ib l e c om pl a i nt m ana g em ent
s ys tem wh ic h r e gis t e r s f ee d bac k o n perf orm anc e f rom pers o n s s er v ed ,
purc h as er s an d o th er r e le v a nt s t ak eh o ld ers .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif i c a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
20
K al l em äe K oo l has c om pl ai n t T he pr oc ed ur e f or s ubm it t in g an d
m anag em en t s ys t em in p lac e , whic h ha n d li n g c om p la i nts are wr it te n d o wn ,
as s ur es t ha t the c o m pla i nts wi l l be pu b l is h e d on t he we b - p ag e a nd
i n ves t ig at e d i n t h e a ppr o pr ia t e wa y as im pl em ent e d, h o we v e r th e proc e du re
we l l as dis c us s e d to m ak e the c ou l d be am en d ed wit h th e pr i nc i p l es
nec es s ar y d ec is io n f or f ol l o w - u p wh et h er an d ho w t h e c om p la i nts ar e
ac t i ons . an a l ys ed an d d is c us s e d (m ont h l y,
an n ua l l y e tc ) a nd b y w hom a n d wh at are
th e p os s ib l e f u rt her ac ti o ns .
K ae b us t e es it am is e j a k äs i t l em is e k or d
on k irj e l da tu d , a va l i k us t at u d k od u l eh e l
j a rak en d at u d. Vas ta v as s e k ord a võ ik s
ag a l is ad a, k as k a eb u s i v aa d at ak s e ü l e
s üs t e em s elt m i ng i aj a ta g an t ( nt 1 k ord
k uus / aas tas ) , k e l le p oo l t ni n g m il l is e d
on v õ im al ik ud j är g ne v a d t eg e v us ed
s e ll is e le ül e v a at am is e l e / a na l üüs i l e .
18 . T h e s oc i a l s er v ic e pr o vi d er res p ec ts t he f u nd am en ta l r ig h t t o s e lf -
de t er m in at i on of t h e per s o n s er ve d . T he y f ree l y de te rm ine t he ir po l i t ic a l
s ta tus an d f r ee l y p ur s ue t h e ir ec on om ic , s oc i al an d c u lt ur a l d e ve l o pm ent .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c onf ir m ed bo th in the
doc um en ta t io n a nd in ter v i e ws t h at t he
ri gh t to s elf - d et er m in at i o n is
im pl em ent e d – in d i v i du a l p l an n i ng is
bas e d on t he p er s o n s er ve d ( h is / h er
ab i l it i es a nd s p ec i al n ee ds , r e li g i on
etc ) .
21
19 . T he s oc i a l s er v ic e pr o v i der f ac i l i ta t es th e pers o n s er v e d in c ho os i ng
an d h a v in g ac c es s t o ad v oc at es a nd / or s u pp ort i ng pers o ns .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c o nf ir m ed tha t t he r e are
doc um en te d t h e r u l e s f or he l p in g t h e
pers o ns s er v e d to ha v e a nd s up p ort i ng
pers o n an d it h as b e en im p lem en te d i n
prac t ic e .
20 . T h e s oc ia l s er v ic e pr o v i d er def in es a n d doc um en ts its p o l ic y o n et h ic s
th at r es p ec ts a nd as s ur es th e d i gn i t y of th e p ers o ns s er v e d, pro tec ts th em
f rom un du e r is k an d pr om otes s oc i a l j us t ic e
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe K oo l h as doc um en te d an d
im pl em ent e d a p o l ic y on et h ic s
ref l ec t i n g t h e d ig n it y of p er s ons s e r ve d
an d pr ot ec t i n g t h em f rom pos s i bl e r is k s .
T he im pl em en ta t io n of t he po l ic y is
an a l ys ed o nc e a ye a r .
22
21 . T he s oc ia l s e r vic e pr o v id er op er at es m ec han is m s wh ic h pr e ve n t th e
ph ys ic a l, m ent a l a nd f i na nc i al ab us e of u s ers .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he r ul es a nd m ec ha n is m s to pre v e nt As n o w th e r ul es a n d m ec h an is m s are
th e ph ys ic a l, m e nt a l a nd f i na nc ia l a b us e wri tt e n i n t h e ru l es f o r pu p i ls t her e is a
of us ers of s er v ic es ar e wr i tt en i n th e ne e d t o s p ec if y wh et h er t hes e r u les
qu a l it y m an u a l a n d t hes e m ec h a n is m s ap p l y a ls o to t he o th er us ers of
are im pl em ent e d i n e v er yd a y pr ac tic e . s er v ic es , who m ig h t no t b e p u p ils of
K al l em äe K o ol (es p e c i al l y f or t h e th e
f utur e , wh en th er e c o u ld b e m ore c as es
on t h es e k in d of s er v ic e us ers ) .
K un a pr a eg u on v a s ta v a d re eg l i d ja
m ehha n is m id k irj ut at ud õp i l as i s i lm as
p id a des , s i is o n v aj a li k täps us ta d a, k as
s am ad r ee g l id k e ht i v a d k a n e il e te e nus e
k as ut aj a te l e, k es e i o le k o o li õ p i las e d
(er it i , k ui s e l lis e i d j uh t um ei d hak k ab
tu l e v ik us e n am o lem a k ui tä n a).
22 . T he s oc i a l s er v i c e pr o v id er pr o v i des s erv ic es i n a s af e s ys tem of
work i n g wit h in a s af e e n v iro nm en t t o e n s ure th e ph ys ic a l s e c ur it y of
pers o ns s er v ed , t he ir f am il i es a nd c ar e tak ers .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
23
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v i der has
c on d uc t e d r is k as s es s m ents t o e v a lu at e
i nd i v i du a l l y a n d c o l l ec ti v e l y t h e r is k s in
th e work i ng e n vi r o nm ent a nd h as
im pl em ent e d ac c or di ng im pr o v em ent
ac t i v it i es .
23 . T h e s oc i a l s er v ic e pr o vi d er d ef i nes , doc um ents , m on it ors a nd e va l u at es
a s e t of pr inc i p les , v a l ues a nd pr oc e d ur es t ha t go v er n b e ha v i o ur i n s er v ic e
de l i v er y c o nt a in i n g as p ec ts of c o nf i d en ti a l it y, ac c u rac y, pr i v ac y an d
i nt egr i t y.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v id er h as def in e d
s et of pr i nc ip l es , v a l u es a n d pr oc e dur es
to as s ur e an d g o v er n be h a vi o ur in
s er v ic e de l i v er y. St af f is a war e ab o ut
th es e pr i nc ip l es , v a l u es a n d p r oc e dur es
an d t he e v id e nc e s ho ws th at t h es e ar e
im pl em ent e d i n th e pr ac t ic e.
24 . T h e s oc i a l s er v ic e pr o vi d er d ef i nes , doc um ents , m on it ors a nd e va l u at es
proc e d ur es f or as s ur i n g c o nf i d en t ia l it y of d at a re g ard i n g t he pe rs o ns s er v e d
an d t he s er v ic e pr o v i d ed t o t hem .
24
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i ders m eet th is c r it er ia of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
S oc i a l s er v ic e pr o vi der has d ef i n ed T he im pro v em ent ac t i on is t o a na l ys e
po l ic y and pr oc e d u r e f or as s ur in g wh et h er th e pr oc ed ur es ar e des c ri b ed
c onf id e nt i a li t y of d at a of t he p ers ons en o ug h d e ta i l ed in the ac c or d i ng
s er ve d . T her e ar e s et p r i nc i p l es to m anua l as t h es e ar e d es c r ib e d r at h er
as s es s t h es e pr oc ed ur es r e gu l ar l y s hor t l y at t he m om ent . Als o , t h ere is a
(onc e a ye a r du r i n g s taf f m eet i ng) a n d ne e d to an a l ys e, wh e th er t her e a m or e
am end if n ec es s ar y. us ef ul m eth o ds to e v al u at e th e
ef f ec t i ve n es s of t hes e pr oc e d ures
to g et her w i t h t h e s er v i c e us ers .
V õim a l ik uk s par e nd us t e ge v us ek s on
an a l üüs i da , k as o lem as o l e v
pro ts ed u ur ik irj e l dus on p i is a v a lt
de t ai l n e ( as j a aj am is k orras ), k un a
pra e g un e k irj e ld us on üs n a l üh ik e.
S am uti , t u l ek s an a lü üs id a , k ui d as
par em in i v aa d at a ü le / hi n n at a
k onf id e nts i aa ls us e põ h im õtt e i d ja
pro ts ed u ure k oos t e en us e s aaj at e ga .
25 . T h e s oc ia l s er v i c e pr o v i d er def in es th e r o les a n d r es po ns ib i l it i es ,
au t hor i ti es a nd t he i nt er r e la t io n of a l l p ers o n n el wh o m a na g e, d es ig n,
de l i v er , s up p or t a n d e v a lu at e t he s er v ic e pr o v is i o n to pers o n s er v ed .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
25
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he ro les an d r es p o n s i bi l i ti es of a l l t he
em pl o ye es ar e d es c r i be d in t h e q ua l i t y
m anua l (p u b l is h e d on th e we b - p ag e)
an d j o b d es c r ip t io ns .
26 . T h e s oc i a l s er v ic e pr o vi d er work s i n p art ners h i p wi th o th er or g an is at i o ns
i n th e pr o v is io n of s er v ic es .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe K o ol h as pr i nc ip l es , a im s an d As t he s ys t em at ic as s es s m ent of
m ec han is m i n p l ac e t o c o - o p er at e wi t h f ee db ac k (q ues t io n na i res ) wi t h par t ners
par t ners – l oc a l g o v er nm e nts , c o un t y has b ee n im pl em en t ed q u it e re c e nt l y
go v er nm ent , ot h er s oc ia l s er v ic e th e n t her e is a n ee d t o c o n ti n ue t he
pro v i d ers , u n i v er s it i e s , s t a te ag e n c i es c o ll ec ti n g t he f e e db a c k wi th t h e s am e
in the f ie l d a nd ot h er nec es s ar y m etho d o lo g y t o h a v e th e c om par a bl e
par t ners . T he c o- o p er a t io n is c l ear l y da t a o v er t he ye a rs . It is im por t an t t o
s up p ort i n g th e s er v ic e pr o v is io n as t h is d is c us s t h e res u lts f rom the f ee d b ac k
is f oc us e d o n t h e c as es of t h e p ers o ns c o ll ec ti o n wi t h p art n er s .
s er ve d wi t h t he a im to pr o v i d e t he
ho l is tic ap pr oac h t o s e r v ic e pr o vis i o n. K un a p art n er it e s üs tem aa t i li n e
ta g as is i d e h i n dam i ne (k üs im us tik u d) on
It was c o nf ir m ed i n t he i nt er v i e ws th a t rak en d at ud h i lj u t i, s i is t u le b j ä tk at a
th e pa rt ner s va l u e h ig h l y th e co- ta g as is i d e k ogum is t s am a m etoo d ik ag a
op er at i o n wi t h th e K a l l em äe K o ol . v õ im al dam ak s tu lem us i j ä l g id a ja
v õrr el d a a as t a te lõ i k es . S am uti on
o lu l i ne aru t ad a t ag as is i d e t ul em us i
par t ner i te g a.
26
27 . T h e s oc i a l s er vic e p r o v i de r work s i n p art n ers h i p wi t h p ers o ns s e r ve d,
purc h as er s an d o th er s tak e ho l de rs i n th e d e v e lo pm en t of s er v ic es .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c o nf ir m ed t ha t th er e is a
s ys tem at ic ap pr o ac h t o t h e de v e lo pm en t
of s er v ic es a n d dif f e r en t s tak e ho l d ers
c on tr ib u te ac ti v e l y i n s uc h d is c us s io ns
(e. g. t he is s u es c onc er n i n g t h e pres e nt
an d f ut ur e s er v ic es ar e d is c us s e d i n th e
s c ho o l b o ar d , wh er e ar e a ls o
rep res e nt at i v es of t he s tak e h ol d ers ).
O n e ex am p le of s uc h par t ner s h i p is th e
c o- o p er at i on wi th th e Co u nt y
G o v ernm en t in s t ar ti n g the s oc i a l
reh a b i li t at i on s er v ic e f or yo u n g j u v e n i le
de l i nq u en ts ( th er e wa s no s uc h s er v ic e
of f ere d i n th e c o u nt y/ r eg i o n b ef or e) .
28 . The s oc i a l s er v ic e p ro v i de r inc l ud e s p ers o ns s er v ed as ac t i v e
par t ic ip a nts in p la n n in g a n d h a ve s et up a p pra is a l m ade u p of a n on- g oi n g
s truc tu r e d d i a lo g ue pr oc es s in th e m ana g em en t of th e s er v ic e, i nc l ud i n g th e
def in i t io n of th e n e ed s , th e d ef i n it i on of th e s er v ic es , as we l l a s of the
e va l u at i on of q ua l i t y.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i de r m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
27
Str e n gt hs Im pro vem e nt & de v e lo pm ents
S oc i a l s er v ic e p r o v i d er has p o l ic y an d
proc e d ure f or ac t i v e i n vo l v em en t of
pers o n s e r ve d ( c h i l dr e n) a nd t he ir
par e nts in p l an n i ng , pr o v id i n g a nd
e va l u at i on of th e s er v ic e pr o v i d ed . A l l
i nd i v i du a l p l a ns h a v e c l ear l y i nd i v i du a l
an d ho l is t ic a ppr o ac h , t h er e ar e
proc e d ures f or am en dm ents a n d m id -
term ev a l ua t io ns of t h e r es u lts of t hes e
p la ns . It was c o nf i r m ed dur i ng the
i nt er v ie ws t h at p er s on s s er v ed a nd t he ir
par e nts ar e ac t i v e l y in v o l ve d in th e
d if f ere nt as pec ts of t he s er v ic e
pro v is i o n, e. g. a l l a s pec ts of s er v ic e
pro v is i o n ar e d is c us s e d i n th e a p pr ais a l
i nt er v ie ws b et we e n t eac h er a n d c h i ld
to g et her wi t h h is / her p ar e n ts i n s pr in g .
29 . T he s oc i al s er v ic e pr o v id er i ns t it u tes an a nn u a l e v a l ua t io n of
par t ic ip a ti o n of per s o n s s er v e d bo t h o n i nd i v i du a l a nd / or gr ou p b as i s .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
A l l th e m eas ur es , ac t i v it i es a nd p o l ic y
f or pa rt ic ip a ti o n ar e e va l u at ed o nc e a
ye ar ( i n th e s t af f m eet i ng us u a l l y b ef or e
s tar t in g of t he ne w s c ho o l ye ar – in
A ug us t ) a nd t h e ac c or d i n g m eth od is
des c r i b ed in t h e q ua l it y m a nu a l.
28
30 . T h e s oc i a l s er v ic e pr o vi d er o pe ra tes s pec if ic i ns tr um ents f o r us ers t o
im pr o v e th e ir pe r s o n a l em p o werm en t a n d p ers o n a l s it u at i on a nd t ha t of
th e ir c om m un it y
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he em po wer m en t of t he p ers o ns
s er ve d is t he m is s i on of K a l lem äe Ko o l.
T he m ai n f oc us of t he s er v ic e is t o
ac t i v e l y s u pp or t t he c h il d in o v er c om i ng
h is / her pr ob l em s or des p it e his / her
d is a b i li t ies to de v e l o p h is / h er s k il ls t o
op e n t he f ut ur e f or th e child.
Em po werm en t is ve r y im por ta nt el em en t
of th at n ot o nl y f o r t he c h i ld , b u t a ls o
f or h is / h er f am i l y. It w as c o nf i r m ed t h at
th e pri nc i p le of t he em po wer m en t is
im pl em ent e d t hr o u g h th e i n di v i d ua l
p la ns – t her e is in d i v i du a l a n d h o l is t ic
ap pr o ac h t o e v er y us e r of th e s er v ic e.
31 . T he s oc i a l s e r v ic e pr o v id er o p er a tes s pec if ic m ec h a n is m s f or
es t a bl is h in g a n em po w er in g e n v iro nm en t.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
29
T he s oc ia l s er v ic e pr o v i der has
i de nt if ie d m eas ur es f or c r ea t in g an
em po wer i ng e n vi r o nm ent in the
org a n is a t io n . It was c onf ir m ed t h at t h e
s oc ia l s er v ic e pr o v id e r tr a in s al l s t af f to
f ac i l it at e t h e em po we r m ent of p ers ons
s er ve d .
32 . T he s oc i al s er v ic e pr o v i der s e lec ts pr ogr am m es wh ic h are bas e d o n a
ne e ds as s es s m ent at th e l oc at i on wh ic h i s m os t c o n ve n i en t f o r th e p ers on
s er ve d , f am i l y a nd c a r e tak er s
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c o nf ir m ed b ot h i n d oc um ent a t i o n
an d i nt er v ie ws th at t h er e ar e c ar r ie d o ut
reg u l ar n ee ds as s e s s m ents by th e
s oc ia l s er v ic e pr o v i de r in o r d er t o m ak e
th e nec es s ar y c ha n ge s i n t h e s er v ic es
pro v i d ed . I t was c o nf ir m ed i n i nt er v i e ws
th at t wo loc a ti o ns o f the s c h oo l are
c on v e n ie nt f or t h e p er s ons s er v e d (m ai n
un i t in Ka l l em äe a nd o th er u n it in
K ures s a ar e) .
33 . T he s oc i a l s er v i c e pr o v id er of f ers p rog ram m es c ons is te n t wit h t h e
i de nt if ie d n ee ds of i ts c us t om ers an d o bj ec t i v es f or t h e pr ogr am m e.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
30
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v i der has
i de nt if ie d t he n e eds of p er s ons s er ve d
bas e d o n t he obj ec t i v e of th e s er v ic e ,
wh ic h ar e doc um en te d i n t h e i n d i v id u al
p la ns . T h e pr o gr am m es and s er v ic es
are bas e d on t h e n ee ds as s es s m ent ,
e va l u at ed r e g u lar l y an d am en de d if
nec es s ar y.
34 . T he s oc i a l s er v ic e pr o v i der o per at es in d i v i du a l pr oc es s es t h at are dr i ve n
b y th e n e eds of t he p e r s on s er ve d .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe Ko o l d e l i ver s s er v ic es b as ed
on t h e n ee ds of th e per s ons s er ve d .
T he ex ac t c o n te nt of the s er v ic es are
des i g ne d ac c or d in g to t he s p ec if ic
ne e ds of t he pe r s ons s er v ed . T he
i nd i v i du a l p la ns c o n s is t of i nd i v i du a l
c urr ic u l um ( ta i l or - m ad e f or e ac h pu p i l)
an d s oc ia l r e h ab i l it at i on s er v ic es p la n.
T he n e eds ar e e v a lu at e d r e g ul ar l y in
ord er to a dj us t t he s er v ic es if
nec es s ar y.
31
35 . T h e s oc i al s e r vic e pr o v id er d oc um ents t he p l a nn i n g of s er v ic e s b as e d o n
th e id e nt if ic a ti o n of in d i vi d ua l n ee ds an d ex pec t at i ons of p ers ons s er ve d i n
an I n d i vi d ua l P la n.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
32
T he s oc i a l s er v ic e pr o v id er d oc um ents T he im pro v em ent ac t i on is t o a na l ys e
th e id e nt if i e d n e e ds a nd ex pec t at i ons of th e wa ys to m ak e th e I n di v i d ua l P l ans
th e pers o n s er v e d in an I nd i v i du a l P la n. m ore us er - f r i en d l y a n d t arg et - or i e nt ed ,
T here ar e d if f er en t f or m ats f or th e i nc l s et t in g tar g ets , wh ic h ar e m ore
i nd i v i du a l p la ns ac c or d i n g to th e des c r i b i ng the ex pec t ed s it u at i on
d if f ere nt e d uc a t io n a l s er v ic es o f f ere d (es p ec i a ll y in th e p art of s oc i a l
(t yp e of c ur r ic u l a ) . T h e i n d i vi d ua l p la ns reh a b i li t at i on s er v ic es ) . T her e is a n ee d
c on t ai n t ar ge ts a nd wor k in g m eth ods . It to im pro v e t he c om m unic at i on o n th e
was v a l id a te d th a t e a c h I n d i vi d ua l P l a n In d i v id u al P la ns a n d u nd ers ta n d in g th e ir
is e v a l ua te d r eg u l ar l y b y us i ng s e v era l c on t en t t o th e p ers o ns s erv e d (a n d th e ir
m etho ds . par e nts ) ( t ak in g i nt o ac c ou nt t h at f or
s om e s er v ic es in th e p l ans ar e
i ntr od uc e d qu i te r ec e n tl y) .
V õim a l ik uk s par e nd us t e ge v us ek s on
an a l üüs i da v õ im a lus i m uut a
i n vi d ua a ls ed p l a an i d e nam k as u taj a -
s õbr a l ik um ak s ja ees m ärk id e le
s uu n at uk s , st s õn as t ad a ees m ärk i des
en am tee n us e s aaj a o od a ta v at o luk or da
k irj el d a va d e es m ärg i d (eri t i s ots i aa ls e
reh a b i li t ats i oo n i t e en u s te os as ) . S am ut i
tu l ek s p ar a nd a d a t e a v it am is t
i n vi d ua a ls et e p l aa n i de s is u k oht a
te e nus e s a aj at e le (j a ne n de
v an em at e le) (s h ar v e s ta d es , e t t ea tu d
te e nus te k o ht a o n p l aa n i d rak en d at u d
a ll es üs n a h ilj u ti) .
36 . T he s oc i al s er v ic e pr o v i d er i d e nt if i es , d oc um en ts , a nd m a in t ai ns t he k e y
s er v ic e d e l i ver y pr oc es s es t o th e p ers o ns s er v ed in l i n e wi th its vis i o n,
m is s io n s ta t em ent a n d q u al i t y p ol ic y.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
33
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he s oc ia l s er v ic e pr o v i der has
i de nt if ie d a nd doc u m ent e d i ts key
s er v ic e de l i v er y pr oc es s es ( in the
qu a l it y m an u a l a n d in s ep ar at e pr oc es s
des c r i pt i o ns ) . It wa s c o nf ir m ed t h at
th es e pr oc es s es ar e in l i ne wi t h t he
v is io n , m is s io n a nd q ua l i t y po l ic y of th e
s er v ic e pro v i d er a nd is im p lem en t ed i n
e ver yd a y p r ac t ic e.
37 . T h e s oc i a l s er v ic e pr o v id er r e vi e ws th is d e l i ver y p roc es s a n d m ain t ai ns
c on tr ol o ver t h e d el i v e r y of th e s er v ic e.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c o nf ir m ed th at th e s oc i a l s er v ic e T here could be an a na l ys is of the
pro v i d er h as im pl em en t ed t h e P DC A - pos s i b i li t y to be nc hm ark th e
c yc l e a n d t her e ar e c ons t an t c h ec k s of perf orm anc e of th e pr oc es s es t o s im i la r
th e de l i v er y of p r oc e s s es a n d pr oc es s proc es s es of f er e d by o th er
i nd ic at ors . org a n is a t io ns .
V õik s an a l üüs i d a võ im al us i t eh a
v õrd l e v at a na l ü üs i s a rnas e i d pro ts es s e
pak k uv at e t eis t e as u t u s te g a.
38 . T he s oc i a l s er v ic e pr o v id er e ns ur es th at the pers o n s er v ed c a n ac c es s a
c on t in u um of s er v ic e s th at s p a n f rom ea rl y i n ter v e nt i o n to s u pp or t a nd
res p o n d t o c h a ng i n g r eq u ir em ents o v er t im e .
34
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c onf ir m ed bo th in the
doc um en ta t io n a nd dur i n g i nt er v ie ws
th at th er e ar e c r e a te d t he pos s i b i li t ies
to p ers ons s er v e d to d if f er e nt k in d of
nec es s ar y s er v ic es a ls o wh e n n ee ds
c ha n ge o ver t im e.
T he school of f er s th e a dd i ti o n al
s er v ic es ( pu p i ls ’ h o m e) and gu i de d
ac t i v it i es ( d a y c ar e) af ter t h e l es s o ns t o
ans we r t o t he s p ec ia l ne e ds of t he us er
of s er v ic es .
39 . T he s oc ia l s er v ic e pr o v i d er d e ve l o ps a s eam l es s c o nt i n uum of s er v ic es a nd
red uc es b ar r ier s i n a m ult i - d is c i p li n ar y or m u lt i - ag e nc y s et t in g .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
35
T he s oc i al s er v ic e pr o v i d er o p era te s T he im pro vem e nt ac t i on is t o c o n ti n u e
s er v ic es c h ar ac t er is ed by a f ul l im pl em en ta t io n of PD C A - c yc l e i n
m ult id is c i p li n ar y a p pr o ac h to th e ord er to m ak e n ec es s ar y c h a ng es i n t he
pers o ns s er v ed in t h e ir I nd i v i du a l P l an . s er v ic e p roc es s es if n ee d ed .
As t h e ne e ds of t h e p er s o ns s er v e d
O rg an is ats i o on is t ul e b j ä tk at a p id e v a
m ean t o s o l v e c om pl e x pr o b lem s (f am il y
re la t io ns , m edic a l i nt er v en t io ns ) , so PD C A- ts ük l i ( pl a n eer i - v i i el l u - v aa t a
ü le - par e nd a) e ll u v i i m is t. S e l l is e ts ük l i
th er e is a m ult i d is c i pl i n ar y ap pr oac h
rak en d am ine t a ga b v aj a d us e l t ee n us e
ne e de d .
pro ts es s i v aj a l ik e m uud at us e
s is s e vi im is e.
40 . T h e s oc i a l s er v ic e pr o vi d er o pe ra tes s er v ic es f rom a h o l is t i c a p pro ac h
bas e d o n t he ne e ds a nd ex p ec ta t io ns of t h e p ers o n s er ve d wit h th e a im of
im pro v i ng t h e qu a l it y of lif e f or t h e pe rs o n s er ve d .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe Ko o l e ns u r es th a t q ua l it y of T here is a n ee d t o a n al ys e h o w t o
l if e is s pec if ic t o an d d ef in e d b y e ac h qu ar a nt ee th a t a l l t h e t ar ge ts of t h e
c h il d rec e i v in g s er v ic es . The In d i v id u al P l an are m et – how to
ef f ec t i ve n es s of q u a l it y of l if e qu ar a nt ee t h at p up i l wi l l r ec e i ve a l l t he
pro gr am m e is e v al u at ed . S oc i al s er v ic e s er v ic es p la n ne d i n t he In d i v i du a l Pl a n
pro v i d er is us i n g pr o a c ti v e ap pr o ac h i n (i nc l t h at t h e pu p i l wi l l tak e p art in a l l
ord er t o of f er t he s e r v ic es ( c o - o p era t i on th e ac ti v i t ies of t he P l an) .
wi t h f am il i es an d p ar t n er s ) , of f er in g
V aj a l ik on a n a l üüs i d a, k u i das
ad d it i o na l s er v ic es ( pu p i ls ’ h om e f or
gar a nt e er id a, et k õ ik in di v i d ua a ls e
c h il dr e n, wh o n e ed t h is ) . T h e re as o n
th e s c h oo l s t ar t e d to of f er s oc i a l p la a ni ees m är gi d s a a va d t ä id e tu d –
k uid as g ar an te er i da , et õ pi l a ne saab
reh a b i li t at i on s er vic e s , was als o the
k õik pl a an i m ärg it u d t ee n us e d (s h , et
ne e d a nd a im to of f er m ul ti d is c ip l i na r y
an d h o l is t ic a pp r o ac h to s er v ic e us ers . õp i l an e v õt a b os a k õig is t pl a an i
m ärgi tu d t eg e v us t es t) .
36
41 . T h e s oc i al s er v ic e pr o vi d er i d en t if i es t he ne e de d c om pe te nc es , s k il ls
an d s u p por t f or s taf f t o e nh a nc e t h e qu a l it y of lif e f or p ers o n s er v ed .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe Ko o l s p ec if i es a nd e va l u at es
th e n ec es s ar y c om pe te nc ies a nd s k i l ls
f or s t af f to e n ha nc e q ua l i t y of l if e of
pers o ns s e r ve d. It was c o nf ir m ed in
i nt er v ie ws t h at s t af f h as p os s ib i l i ti es t o
ha v e tr a i ni n gs a n d o th er d e v e lo pm en t
ac t i v it i es ( e .g . s u per v i s i on) .
42 . T h e s oc i a l s er vic e pr o vi d er i de nt if ies i ts bus i n es s r es u l ts a n d pr o vi d es
f orm al p er io d ic a n d i nd e pe n de n t re v i e w a nd pr oc e d ures to ac h ie v e t h e
tar g et ed r es u l ts .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
37
It was c o nf i r m ed t ha t K al l em äe Ko o l h as
th e s ys t em f or i d en t if yi n g its ex p ec t ed
res u l ts a nd h as c o n s ta nt e v a l ua t io n s
(a ls o m id - ter m ) of th e s ta t e of af f airs
wi t h t h e aim t o im pl em ent c h a ng es i n
th e ac t i vi t ies to ac h i e ve th e ex p ec t e d
res u l ts .
43 . T h e s oc i al s er v ic e pr o vi d er i d en t if i es an d re g is t ers t he ou t c om es a n d
be n ef i ts f or p er s o n s er ve d of th e rec e i v e s er v ic es on in d i v i du a l a nd
c o ll ec ti v e b as is .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
A l l ac t i vi t ies c ar r i ed o ut du r i n g t he ye a r T here is as p os s ib l e i m prov em en t ac t io n
ha v e c l e ar t ar ge ts a n d t h e ac h i e v em ent to a n a l ys e wh et h er t her e c a n b e m ore
of t he t arg e ts ar e e v a lu at e d ac c or d i ng m eas ur ab l e t arg e ts in th e i n d i v id u a l
to a gre e d pr oc e dur e s an d pr i nc i p l es p la ns , i n or der t o d em ons tr a te b et ter
(e. g i nd i v i du a l p la ns , a nn u al p l a n f or th e ou tc om es a nd b en ef i ts of t he
th e s c ho o l) . T h is e v a l ua t io n is d on e i n s er v ic e p ro v i de d .
par t ic ip a ti o n of d if f e r en t s t ak eh o ld ers
(pa re nts , b oa r d of th e s c h oo l , s taf f E das is ek s are n dus t eg e vus ek s s a ab o l la
an a l üüs i da , k as i n di v i d ua a ls et es
m eeti n gs , s t ud e nts b oar d ) . T he
p la a ni d es võ ik s i d ol l a en am m õõde ta v a d
ac h i e v em ents on c o l l ec t i v e level ar e
ref l ec t e d i n th e an n ua l r e por t of th e ees m är gi d võ im a ld a m ak s s elg em al t
nä i d at a t e en us te os ut am is e tu l em us i j a
s oc ia l s er v ic e pr o v id er .
k as u.
38
44 . T he s oc i a l s er v ic e pr o v id er e v a l ua tes its bus i n es s res ul ts i n or der to
de t er m in e b es t va l u e f or purc h as ers an d f u nd ers ( ‘b es t v a lu e ’ c a n a ls o be
ex pr es s e d i n r e la t io n to t h e i nc re as ed qu a l i t y of lif e of f ere d t o th e p ers o n
be i n g s er v ed) .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
T he ac h i e vem e nt of th e t ar g ets a re
e va l u at ed ac c or d i n g to a gre e d
proc e d ures a nd pr i nc i p les o n i n d i vi d ua l
as we ll as c o l l ec ti v e bas is ( e. g
i nd i v i du a l p la ns , an n ua l p l a n f or t h e
s c ho o l) . T h e in d ic at o r s f or i de nt if yi n g
an d e v a lu a ti o n of t h e qu a l it y of l if e a n d
c ha n ges i n t h is ar e s t at e d i n t h e q ua l i t y
m anua l of t he s er vic e pr o v i d er .
45 . T h e s oc i a l s er v i c e pr o v i d er e va l ua t e s th e i nd i v i d ua l a nd c o l lec t i ve
s at is f ac t io n of pe r s o n s s er ve d an d ot h er s tak e ho l de rs b y i nt er n a l a n d/ or
ex t er na l e v a l ua t io n.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
39
S oc i a l s er v ic e pr o v id er m eas ur es a nd
e va l u at es t he s at i s f ac t io n of t he
pers o ns s er ve d and t h e ir p ar e nts
i nt ern a l l y t hr ou g h a p pr a is a l in te r vi e ws
(e ve r y s p r i n g an d o th er s tak e ho l d ers
i nt ern a l l y tr o u gh t he s e v er a l m e ans
(qu es ti o n na ir es , s taf f ap pra is a l
i nt er v ie ws and m eet i ngs ) . T he m ai n
f un der of th e school – M in is tr y f or
E duc at i o n an d Sc i e nc e has c a r r ie d o ut
th e s at is f ac t i on s ur v e y f or a ll s t af f of
th e s c h oo l .
46 . T he s oc i a l s e r v ic e pr o v id er p ro v i des ac c es s i b le an d e as il y
un d er s t a nd a b le r ec or ds on o utc om e, i nc l ud i n g p ers o na l p erc e pt i on a n d
ac h i e v em ents
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
S oc i a l s er v ic e pr o v i der r ec or ds i ts
perf orm anc e i n an n ua l r ep or t . Pe rs o n al
ac h i e v em ents ar e d oc um ent e d in
s e ver a l d oc um ents .
47 . T h e s oc i a l s er v ic e pr o v i d er ac t i v el y d is s em in at es org a n is a t io n perf orm anc e
am ong its s t af f , s er v ic e us er s an d ex t ern a l s tak e ho l de rs .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
40
Str e n gt hs Im pro vem e nt & de v e lo pm ents
K al l em äe K o o l d is s em i na tes inf o r m ati o n T he im pro v em ent ac t i on is t o a na l ys e
on i ts r es u lts – m a in l y u s in g we b - p ag e , th e wa ys to pr o v i de t he a n nu a l
wh er e s e v er a l d o c um ents ( a nn u a l perf orm anc e i nf orm at i on i n m ore us e r -
rep or ts , in ter n a l e v al ua t io n r e p ort) are f rie nd l y f orm at – to m ak e it m or e
a va i l ab l e. T he i nf o r m ati on is a ls o i nt eres t i ng f or th e c h il dr e n a nd th e ir
d is s em i na te d in t he m eeti n gs wi th par e nts – to t ak e on l y s om e m or e
d if f ere nt s t ak eh o ld er s . i nt eres t i ng f ac ts /res u l ts a n d to p ut t h is
i n m ore v is u a l is e d f or m at.
P are n dus t eg e v us on a n al ü üs id a
v õ im al ik k e vi is e , k u id as a as t as e i d
tu l em us i pr es en t eer i d a e nam
k as ut aj as õb ra l ik um as f orm aad is , et t eh a
s ed a en am hu v i tam ak s l as t e le j a n e nd e
v an em at e le . Nt v õt t a m õne d, k õ ig e
hu v i ta v am ad t u l em us ed ja
v is ua l is eer i d a ne i d (n t l ä b i p il t id e j n e).
48 . T h e s oc ia l s er v i c e pr o v i d er has a s ta n dar d pr oc e d ur e f o r c o nt i nu o us
im pro v em ent on t h e b as is of a n im pr o vem en t c yc l e.
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
41
T here is d oc um en t e d in th e qu a l it y T he PD C A c yc l e is work in g v er y we l l i n
m anua l an d im p lem e nt e d a c o nt i nu o us th e e d uc a t io n s er v ic e, ho we v er as i n
PD C A- c yc l e. I t was c onf ir m ed t h at i n s oc ia l re h ab i l it a ti o n s er v ic e it is
th e pr o v is io n of s er v ic e th e pr o v i der im pl em ent e d r at h er r ec e n tl y t h ere i s a
reg u l ar l y as s es s es i ts ac ti v i t ies a nd ne e d t o e ns ur e its s us ta i na b i l it y in ord er
m ak es n ec es s ar y c h an g es if ne e de d to b e im pl em ent e d i n th e wh o l e p roc es s
an d t h is pr oc es s is on - go i n g. of t h e s er v ic e p ro v is i o n.
For th e s oc ia l s er v ic e pr o v i der i t ’s P DC A- ts ük k el ha ri d u s te e nus tes tö ö ta b
im por ta nt to c ons t a nt l y im pr o v e th e v äg a h äs t i , k ui d k una see on
proc es s es as we ll as the r e g u lar rak en d at ud üs n a h ilj ut i s o ts ia a ls e
e va l u at i on of its ac t i v it i es a nd reh a b i li t ats i oo n i te e n us es , s i is t u le b
proc es s es . T her e is r e gu l ar d e t a il e d ta g ad a s el l e j ä tk us u u tl ik k us ni n g
s e lf - e va l u at i on i n p l a c e b as ed on f ix e d rak en d at a vus k o gu t e en us e p ak k um is e
pr inc i p les . pro ts es s is .
49 The s oc i a l s er v i c e pr o v i der i d en t if i e s perf orm anc e i n d ic at ors f or
m eas ur in g t he r es u l ts of t h e im pro v em ent ac ti o ns .
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c o nf ir m ed th a t i n th e pl a n ni n g
ph as e of t he im pr o v em ent pr oj ec t th e
perf orm anc e in d ic a t or s ar e s e t i n o rd er
to m eas u r e t h e s uc c es s r at e of th e
proj ec t (e .g . pr e p ar a t i ons f or E Q U A S S
au d it as an im pr o v em ent pr oj ec t) .
50 . T h e s er v ic e p r o v i der in tr od uc es an d m an a ges in n o va t i ve wa ys of work i ng
th at ha v e b ee n i d en t if i ed bas e d on t h e n ee ds of s tak e ho l d ers .
42
Rem ark f rom th e au d it or :
T he s er v ic es of t he s o c i al s er v ic e pr o v i der m ee t t his c r it er i on of t h e EQ U A S S
As s ura nc e c er tif ic a t io n pr ogr am .
Str e n gt hs Im pro vem e nt & de v e lo pm ents
It was c onf ir m ed t h a t i nn o v at i on is v er y
im por ta nt g u i d in g p r i nc i p l e f or the
s er v ic e pr o vi d er . T h er e ar e ex am pl es of
s e ver a l i nn o v at i on , pa r tl y b as ed o n t h e
s ug g es t i ons f r om p ar t n er s ( e .g .
par e nts ) .
43
4. Agreed additional development / improvements
T he a pp l ic an t d ec i d ed on th e f o l lo wi n g im pro v em ent ac t i on s an d/ or
ad d it i o na l d e v e lo pm en t f or t h e pe ri o d of t wo ye ars :
Sho rt d es c ri ptio n of the a cti on s
( in clud ing SM ART ob je ctiv es )
1 T o anal ys e the w a ys to ma k e th e Ind iv id ual P la ns mo re
us er- f r ie ndl y a nd t ar get - o ri en t ed, in cl sett ing t ar get s ,
w hich ar e m or e d e sc r ibi ng th e ex pe ct ed situ at ion . T o
imp rov e the com mu nic at ion on th e In di v idua l P l ans and
unde r st and ing th ei r cont ent to th e p e rs o ns s e rv ed .
M uut a indiv i d ua al se id p la a ne e na m
ka sut a ja sõb r al i kum a ks j a tu le mu st e l e o r ien te e ritu k s, sh
se ad a e e sm ä rgi d, mis ki rj e ld av ad ena m ood at av at
olu ko rd a te enu se sa aj a s ei su koh alt . P a ra nd ada
kom mun ik at si oon i in div idu a al s ete pl a ani d e j a n en de s is u
koht a t ee nu se s aa ja tel e (t eh a pl a an id j a nend e v a j adu s
en am mõ ist et av a ma k s) .
De ad lin e: D ec e mb er 20 1 8
2 Dev elo pm ent of n e w serv i c es t a kin g i nto a cc ount t he
f ut ur e de mog r aph ic sit uat ion in th e r egi on , ne ed s of th e
st a k eho ld er s a nd f un de rs and so c iet y a s a w hole .
Uut e t e en ust e v äl ja a re nda mi ne a rv e s tad es tul ev i ku
dem og ra af il ist s itu ats ioo ni r eg ioon i s, r ah as ta ja te ja
t ei st e h uv ipoo lt e v aj adu si nin g üh i s konn a v aj adu s i
t e rv ik un a.
De ad lin e: D ec e mb er 20 1 8
44
3 As t h e EQ U AS S mod el h a s im pl em ent ed ra the r re c ent l y,
t o qu a ra nte e t he s u sta in ab il it y in i mpl e ment at ion of t he
new p ra ct ic e s ac c o rd ing to t he PD C A- c yc l e.
Kun a EQ U AS S - mud e l on ra k end atud a sutu s es h ilj uti ,
t ag ad a k õig i si s sev iidu d t eg ev ust e p id ev r a ke nda mi ne
pr akt i ka s v a stav alt P DC A- ts ük li le .
De ad lin e: D ec e mb er 20 1 8
45
5. Closing remarks
K al l em äe Ko o l is s c h oo l f or t h e p up i ls (s t ud e nts ) f or s p ec i a l e duc a ti o na l ne e ds
s ub or d in a te d t o t h e M i n is tr y of E duc a ti o n a n d Sc i e nc e s i tu a te d in t he S a are c o un t y
(is la n d in th e wes ter n p ar t of Es t on i a). T he e duc at i o n s er v ic e f or pu p i ls wi th
s pec i a l ed uc at i o na l n e e ds wa s s t ar te d i n 1 97 6 . I n 2 00 5 . th er e w as m erg e d t o t he
s c ho o l t h e e d uc a t io n s er v ic es of f ere d b y t h e to wn of K ur es s aar e an d s i nc e t h en t he
s c ho o l is s i t ua te d in t wo l oc at i ons – Ka l l e m äe an d Ku res s a are . T eac h i ng tak es
p lac e i n ac c o r d a nc e to t he s im pl if i ed c u rri c u lum (t her e ar e 3 d i f f eren t t yp e s of
c urr ic u l um ) , ad d it i o na l l y t he s c ho o l pr o v i des pu p ils ’ hom e a nd da y c ar e s e r vic es .
Rec e nt l y, t her e ar e la unc h ed t he s oc i a l r eh ab i l it a ti o n s er v ic es . A dd i t io n al l y, t h er e
is la u nc h e d t h e s oc i a l r eh a b i li t at i on s er v ic e f or j u v e l in e de l i n qu e nt s . T he m ai n tas k
of t he s c ho o l is t o s u pp or t th e p up i ls wit h m ult id is c i p li n ar y ac t i v i ti es i n or d er to
qu ar a nt ee t h e in d ep e n de n t c op i ng in t he f ut u re as m uc h as p os s ib l e . T h e m a in a im
of t he s c h oo l is t o be th e r ec og n i ze d s c h oo l - c om pet e nc y c en tr e f or c h i l dre n wi t h
s pec i a l e duc at i o na l n e eds in Es t o n ia .
K al l em äe K o o l has c l ear l y c om m itte d i ts e lf t o of f er h i g h - q u a li t y s er v ic es to i ts
c l ie n ts an d d e ve l o ps it s s er v ic es an d ac c or di ng pr oc es s es t o ac h ie v e th is a im . T he
m anag em en t ( an d p er f o r m anc e m an a gem e n t s ys t em ) is on e of t h e m ai n s tre n gt hs
of th e s c h o o l. In c onc l us i o n i t was c onf irm ed d ur i ng th e au d it th a t K a l lem äe K o ol
has p ut m uc h ef f or t i nt o in tr od uc in g an d i m plem en ti n g EQ U A S S s ys t em , wh ic h is
a lre a d y s ho wi n g r es u lts i n m a n y are as . I n ord er t o be m ore s uc c es s f ul in i ts
ac t i v it i es t h er e wer e pos s i b le im pro v em en t ac t io ns pro p os e d in th e a ud i t re p ort
(pa rt 3) .
Ma i n s tr at e gic im pr o v e m ent ac t i ons are in t hr ee are as (p ar t 4) .
Firs t, t her e is a n ee d to a na l ys e th e wa ys t o m ak e th e I nd i v i du a l P la ns m or e us er -
f rie nd l y a n d ta r g et - or i en t ed a n d to im pro v e t he c om m unic at i o n o n th e I nd i v i du a l
P la ns a nd u nd er s ta n d i ng t he ir c o nt e nt to t h e p ers o ns s er v e d. S e c on d l y, t her e is a
ne e d f or de v e lo p i ng n e w s er v ic es , du e t o th e p o l ic y c h a ng es b y t he f u n d er (m ov e
to war d i nc l us i v e e d uc at i on , th a t m ea ns c h i l dre n wi t h s p ec ia l e d uc a t io n a l n e e ds
s ho u l d le ar n m or e i n c om m on s c ho o ls , n o t s p ec i al s c h o o ls ) a nd d em ogr a ph ic
s it u at i on ( th e d ec r eas e of th e p o pu l at i on i n is l a nd S aar em aa) . T h ird l y, th er e is a
c ha l l en g e t o q uar a nt e e t h e s us t a in a bi l i t y in im pl em en ta t io n of t h e ne w prac t ic es
ac c or d i ng t o t he PD C A - c yc l e .
Af t er v er if ic at i on of t he i n d ic a t or s dur i n g t he s i t e v is it , r e vi e wi n g doc um en ta t io n,
c on d uc t i ng s e ver a l i nt er v ie ws wit h p ers o ns s er v ed , em pl o ye e s an d ex t er n al
46
s tak e ho l de r s ( p ar t n er s an d f un d er s ), t h e au d it or re ac he d t o c onc l us i o n t ha t
K al l em äe K o ol m eet s f ul l y th e c r i ter i a f or EQUASS As s ura nc e c er t if ic at i on
pro gr am m e.
T he a u di t or wo ul d l i k e to t h ank a l l em p l o ye es , c h i l dre n an d th e ir p ar e nts , of
K al l em äe Ko o l f or t h e i r c o o per a ti o n a nd war m we lc om e dur i n g th e s it e vis i t.
-------------------------------------------------------------------------------------------------------
K al l em äe Ko o l on Har i d us - ja T ea d us m inis te er i um i ha l l at a v as u tus , S a ar e
m aak onn as as u v p õ h ik oo l h ar id us l ik e er i v aj a d us t eg a õ p il as te l e. Er i v aj a d us t eg a
õp i l as t e õ pe tam is t a lus ta t i 19 7 6. 2 00 5 . li i d et i k o ol i g a K ures s a ar e l in n a
er i vaj a dus te g a õp i l as t e k las s i d j a s e l l es t aas t as t p aik n eb k oo l k ahes er i ne v as
k ohas . Õ p et am in e t o i m ub l ih ts us t at u d õ p p e k av a al us e l (3 er i ne v at v orm i õ pe t),
l is ak s os ut a b k oo l k a õp i l as k od u j a p ik ap ä e var ü hm a t ee n us t . U ue t ee n us e n a o n
v ä lj a ar en d at ud s o t s i aa ls e r eh a bi l i ta ts io on i te e nus . Lis ak s pak u tak s e uu e
a lg at us en a s o ts i a a ls et r e h ab i l it a ts i o on i ka a la e al is te l e õ i gus r ik k uj ate l e. Kooli
ü les a nd ek s o n m itm ek ü lgs e lt õ p i las t e are n g ut t oe t a va te t e ge v us t eg a t ag a da t em a
h il is em as el us võ im al i k ult is es e is e v t o im etu l ek . Ko o l is ees m är g ik s on ol l a ü l e - Ees t i
tu n nus ta t ud h ar i dus l ik e er i vaj a dus t eg a l as t e k oo l - k om pet en ts ik es k us .
K al l em äe K o o l on s e l ge l t pü h en d un u d k õr ge k va l i te e d ig a t ee n u s e pak k um is el e
k lie n ti d e le n in g ar e nd a b e n da t e en us e i d n i ng s eo t ud pro t s es s e v as t a v al t.
K irj e l d at ud ja to im i v j u ht im is s ü s t eem (s h t ul em us j u ht im is s ü s te em ) on ük s
pe am is e i d t ee n us e p a k k uj a tu ge v us i. Kok k uv õt l ik ul t l e id is k in n it us t au d it i k äi g us , e t
K al l em äe K o ol o n pa n us t a nu d EQ U AS S i s üs te em i t ut v us t am is e l e j a r ak en dam is el e
as u t us es , m is on j ub a k aas a a id a nu d ees m ärk id e s aa v u t am is e l e m itm etes
v a ldk o nd a des . O l em ak s ve e lg i e d uk am en da t e ge v us tes o n s o o v it at u d r ap or t is
m itm eid ar e nd us te g e v us i ( os a 3) .
P eam is ed p ar e nd us t e ge v us ed on k olm es v a l dk on nas ( os a 4) :
Es it ek s on vaj a l ik uut a i n d i v id u aa ls e id p l aa n e e nam k as utaj a s õbr a l ik um ak s j a
tu l em us te l e or i e nt ee r i tuk s , s h s ea d a e es m ärg i d, m is k irj e l da v a d en am ood a ta v at
o luk or da t ee n us e s a a j a s e is uk oh a lt , par a n da d a k om m unik ats i o o n i i n d i v id u aa ls et e
p la a ni d e j a n e n de s is u k oh ta t e en us e s aaj at e le (t e ha p l aa n i d j a n en d e v aj a dus
en am m õis t et a v am ak s ) . T eis ek s on vaj a lik ar en d ad a vä lj a uus i t ee n us ei d
s eo n du v a lt r ah as taj a po ols e t e po l i it ik a m uuda t us t e ga (s uu n d en am k aas a v am
har i d us e p o o le , m il l e k ohas e lt h ar i dus l ik e er i vaj a dus te g a l aps e d p eak s i d õ pp im a
en am nn t a v ak oo l id e s ) j a d em ogra af i l is e o luk orr a t õt tu (r a h vas tik u vä h e nem i ne
47
S aar em aa l) . Ko lm an d ak s , o n v ä lj ak uts ek s gar a nt e er id a j ätk us uu tl ik k us EQ U A S Si
m ude l i r ak en d am is ek s .
P ea l e as ut us e k ül as t u s t, d ok um ent a ts i o o ni ü le v a at us t n in g in te r v j uu d e l ä bi v i im is t
te e nus e s a aj a t eg a, t öö t aj a te j a v ä lis t e h u v ip o ol t eg a (p ar tn er i d j a ra h as t aj a d) ,
j õu d is a ud i it or o ts u s e l e, e t K al l em äe K o o l t äi d ab t ä i el ik u lt EQ UA S S As s ur a nc e
s ert if ik a a di nõ u de i d.
A ud i it or t ä n a b K a l lem äe Ko o l i d ir ek tor it , tö öt aj a i d , la ps i j a l a ps e v an em ai d n e nd e
k oos t öö j a s o oj a v as t u v õ t u e es t as u tus e k ü l a s tus e aj al .
16 . 12 .2 0 16
K ar in N är ep
48
Saatja: Maarika Aro
Saatmisaeg: 18. detsember 2016. a. 20:02
Adressaat: 'guusbeek'; 'Marie Dubost'
Koopia: Keiu Talve
Teema: Kallemäe Kool audit report
Manused: Additional Information Form tõlkega.doc; EQ-ASS_AUD_Audit Report
Kallemäe Kool.docx; EQUASS Assurance taotlusvorm_Kallemäe
kool_audit.xlsx; Asutuse auditi külastuse ettevalmistuse vorm KL.docx
Dear Marie, Dear Guus,
Attached you’ll find an audit report and other documents of Kallemäe Kool EE2016-020.
Please let Keiu to know in case there are some comments about the report.
Best regards,
Maarika Aro
Sotsiaalteenuste kvaliteedi keskus
Arendusspetsialist
Astangu Kutserehabilitatsiooni Keskus
tel +372 687 7223
mob +372 521 3563
[email protected]
Astangu 27 Tallinn 13519
www.astangu.ee
Liitu Astangu uudiskirjaga
EQUASS ASSURANCE APPLICATION
ADDITIONAL INFORMATION
1. Short information about the organisation in the nati ve language :
Kallemäe Kool on Haridus - ja Teadusministeeriumi hallatav Saare maakonna
põhikool hariduslike erivajadustega õpilastele. Seega on meie klientideks
erivajadustega õpilased ja nende vanemad. Kool paikneb kahes erineva
aadressiga hoones. Kallemäe Kooli Kuressaare filiaal asub Kuressaares,
Suur-Põllu 4 ning peamaja linnast 30 km kaugusel Kallemäe külas. Mõlemad
majad on igati kaasaegsed ning nende renoveerimisel on arvestatud
erivajadustega laste vajadusi.
Laste õpetamine (haridusteenus) toimub põhikooli lihtsustatud õppekava alusel,
lihtsustatud-, toimetuleku- ja hooldusõppes. Koolil on kinnitatud riiklikust õppekavast lähtuv
kooli õppekava, millega on määratletud kooli õppesuunaks kodumajandus, valikaineteks
liiklus- ja arvutiõpetus.
Kallemäe Kooli peamajas paikneb 32 kohaline õpilaskodu ning filiaali hoones töötab
pikapäevarühm (õpilaskodu ja pikapäevarühma teenus), kus tagatakse lastele kindel
päevarežiim, järelevalve ja turvalisus, arendatakse elukvaliteedi tõstmiseks laste erinevaid
igapäevaelu- ning sotsiaalseid oskusi. Pikapäevarühma olemasolu tagab lisaks puuetega
laste vanemaile võimaluse osaleda aktiivses tööelus.
Kallemäe Kool pakub ka rehabilitatsiooniteenust. Viimane annab võimaluse toetada õpilasi
ja nende vanemaid suuremal määral ning efektiivsemalt. Teenuste planeerimisel lähtutakse
regulaarsuse ja stabiilsuse põhimõttest ehk pakutakse pikaajalisi läbi õppeaasta kestvaid
kompleksteenuseid (s.h. haridus- ja õpilaskodu teenus), mis toetavad laste hakkama saamist
ja sotsialiseerumist kõige paremini.
Meie peamisteks koostööpartneriteks on Rajaleidja keskus, Haridus- ja Teadusministeerium,
Sotsiaalkindlustusamet, Saare maakonna kohalikud vallad ja erinevate pere- ja/või
käitumisprobleemide puhul politsei. Laste edasise elu planeerimise osas teeme koostööd
Kuressaare Ametikooli ja võimalike potentsiaalsete tööandjatega.
2. Short information about the organisation in English (acti vi ties,
clients, etc.)
1
Kallemäe School is a Ministry of Education and Research managed special
educational needs (SEN) children’s basic school in Saaremaa . Our clients are
children with special educational needs and their legal guardians. The school
is located in two separate buidings in two differnet places. Kallemäe School’s
Kuressaare branch is located in Suur -Põllu street 4 in Kuressaare and the
main building lies in Kallemäe village, about 30 km from the cit y. Both
buildings are modern and renovated acc ording to the needs of our children.
The school’s Teaching (educational service) is based on approved national
basic school’s simplified curriculum and we have three t ypes of learning:
simplified learning, „coping with living“ learning and full nursing car e with
learning. The main field of study is home management with choice subjects
of commuting and computer training.
There is a boarding school with spaces for 32 pupils in the main building of
Kallemäe School and a longdaycare service in our cit y branch (boarding
school and longdaycare service), with ensured fixed day routine,
supervison, safet y and development of children’s everyday - and social skills
for better life quality. Longdaycare service provides the parents of disabled
children the opportunit y to have an active worklife.
Kallemäe school also offers rehabilitation services, which provide the
opportunit y to offer better and more effective support to pupils and their
guardians. Service-planning is based on the principle of regularit y and
stabilit y, in other words, we offer long -term complex -services (including
educational- and boarding school service) lasting throughout the school -year,
that support children’s abilit y to socialise and cope with their day -to-day
activities in the best way possible.
Our main partners are Rajaleidja centre, the Ministry of Education and
Research, Social Insurance Board, Saare count y’s local parishes and, in case
of famil y- and/or behavioural problems - the police. We also work together
with Kuressaare Ametikool and different potential employers on providing
options for further studies and career -service to our children.
3. Name of the organisation as you w ould w ant it to appear on the
EQU ASS Assurance certificate
Kallemäe Kool
2
4. Name of services / departments of the organi sation i n the scope of
the application as you w ould w ant it to appear on the EQU ASS
Assurance certificate :
Kallemäe Kool
5. Organisation’s logo
KALLEMÄE KOOL
Information to be published on EQUASS website:
Name of the organi sation : Kallemäe Kool
Post address: Saaremaa, Val jala vald, Kallemäe küla ja Kuressaare linn,
Suur-Põllu 4
Director: Kaire Kiil
Contact person: Kaire Kiil
Email:
[email protected] ;
[email protected]
Web: http://w ww.kallemae.edu.ee/
3