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Procedural information TEHIK makes an invitation to interested economic operators to tender in negotiated procedure without prior publication in compliance with the terms and conditions provided for in the procurement documents. The detailed description of the subject - matter of the public contract shall be provided for in the procurement documents. A tender is the tenderer’s declaration of intent to conclude a public contract, which is binding upon the tenderer from the closing date for submission of tenders to at least the expiry of the minimum period of validity of the tender as specified in the procurement documents. By submitting a tender, the tenderer shall declare acceptance of all the terms and conditions set out in the procurement documents. Submission of a conditional tender shall not be permitted. The value of the tender must be final and include all the costs required for the appropriate performance of the public contract. Zero or negative values shall not be allowed, and the contracting authority or entity shall have the right to consider such tenders to be non-compliant and reject the tender. The contracting authority or entity shall not compensate the tenderer for any additional costs or additional payments in the performance of a public contract. The contracting authority or entity shall verify whether tender meet the terms and conditions established in the procurement documents. The contracting authority or entity shall declare a tender suitable if it meets the requirements provided for in the procurement documents. The contracting authority or entity may declare a tender suitable if it does not contain any substantive deviations from the terms and conditions specified in the procurement documents. Exclusion of a tenderer The contracting authority or entity shall have the right to verify the absence of the grounds for exclusion provided for in clauses 95 (1) of the Public Procurement Act on the tenderer or a member of an administrative, management or supervisory board or another legal representative or a contractual representative of the tenderer. The contracting authority or entity does not award the contract to an economic operator if a ground for exclusion specified in subsection 1 of § 95 of this Act exists regarding a member of an administrative, management or supervisory body of the economic operator or another legal representative of the economic operator or a contractual representative involved in the respective public procurement. Public Procurement Act § 95. Grounds for exclusion of tenderer and candidate (1) The contracting authority or entity does not award a public contract to a tenderer or a candidate and excludes from the procurement procedure a tenderer or a candidate: 1) who or whose member of an administrative, management or supervisory board or another legal representative or a contractual representative involved in the public procurement has been convicted by final judgment for participating a criminal group, violating the duty of integrity, corrupt practice, fraud, terrorist act, other criminal offence linked to terrorist activities or inciting or aiding or abetting or attempting to commit an offence, money laundering offence, or terrorist financing; 2) who or whose member of an administrative, management or supervisory board or another legal representative or a contractual representative involved in the public procurement has been convicted by final judgment for enabling an illegal alien to work or for enabling a breach of the criteria applicable to the work performed by an alien in Estonia, including for payment of a salary below the statutory rate; 3) who or whose member of an administrative, management or supervisory board or another legal representative or a contractual representative involved in the public procurement has been convicted by final judgment for illegal use of child labour or another form of trafficking in human beings; 4) who has tax arrears within the meaning of the Taxation Act regarding state taxes, contributions or environmental charges or tax arrears or overdue social security contributions under the legislation of the country where the tenderer or candidate is established; 5) who or whose member of an administrative, management or supervisory board is a subject of an international sanction within the meaning of the International Sanctions Act. The tenderer must submit required documents listed below. If the tenderer has grounds for exclusion, the contracting authority or entity shall exclude the tenderer from the public procurement and make a respective reasoned written decision. Holding negotiations The contracting authority or entity shall have the right to negotiate with tenderers, who submitted tenders that comply with the terms and conditions of the procurement documents, on the nature and value of the tender before negotiation and the terms and conditions of a public contract to the extent not determined by the contracting authority or entity as obligatory requirements (the ‘non-binding terms’) in the procurement documents. In compliance with the need for negotiations, the contracting authority or entity shall inform tenderers of the time for holding negotiations. Each tenderer shall be negotiated separately. Negotiations can be held in writing. Negotiations shall be confidential. During the negotiations, the contracting authority or entity shall ensure equal treatment of all tenderers. Following the negotiations, the tenderer, if necessary, shall submit a new adapted tender by the deadline agreed upon during negotiations. Awarding of a public contract The contracting authority or entity shall award a public contract with the successful tenderer. Contract The draft of a public contract shall be provided by tenderer. The public contract must contain prices. Submission of tenders Due Date: 6th of June 2020, 13:00 PM CET. Documents (if not provided in Public Procurement Register): 1) Confirmation from tenderer that there are no grounds for exclusion of tenderer referred to in § 95 of the Public Procurement Act; 2) General description of provided solution; 3) Draft of a public contract, including price for 6 months; E-mail address: [email protected] Annex 1 - Technical specification “Virtual waiting room in national Patient portal” The offered solution must be hosted on EU territory to ensure GDPR requirements. At the end of the license agreement or when contracting authority deems necessary, the tenderer must delete all data collected within 10 days after the agreement’s end date. Should the contracting authority deem necessary, the tenderer must provide written proof on the fact. Any data (personal information or other) collected and stored during the contract period must only be used in order to comply with the contract. Technical terms of a virtual waiting room Virtual waiting room - A service to enable a virtual waiting room for digilugu.ee (national website that enables patients to see their health data and documents and also enables to register for an appointment with a health professional) for six (6) months. The virtual waiting room is applied when the solutions of the Contracting Authority are under increased load and are not able to service all parties. th The contracting authority needs to implement the solution by the end of next week (13 June 2021). The tenderer must take this deadline into account and ensure that they can provide the solution within this timeframe. Requirements of the solution:  A detailed guide for implementation steps and general documentation must be provided for the solution: o For Business representative o For an administrator o For Developer  Overall technical capability: o The parameters for the lobby must be configurable:  The address to which the user is redirected to the lobby.  Maximum waiting time.  Amount of forwarding in time unit.  Possibility to allow access without a waiting room for VIP users  Visibility – At which point does the capacity of the waiting room applies.  It must be possible to set up pages for which the lobby does not apply. o For example, information pages or referrals from a partner solution. o The metrics and availability of the waiting room must be visible and analyzable for all time.  o The errors and problems caused by the virtual waiting room must be visible to the administrators. o The base design of waiting room must meet at least WCAG 2.1 AA guidelines. o The design of the waiting room must be modifiable by us. o There must be a possibility to design a waiting room according to our needs. o User data must not be visible to the lobby solution. o The user information in the subscriber's solution must not leak into the waiting room solution. If the user performs activities before or after the waiting room, their data must not be reached in the waiting room solution.  Presentation layer integration: o It must be possible to use the solution only when making changes to the presentation layer. o JavaScript solutions are allowed for presentation layer integration only. o By integrating only the presentation layer, it is allowed that a more knowledgeable user can bypass the lobby. o Examples must be provided for presentation layer integration  Backend service integration: o In addition to integrating the presentation layer, it must be possible to integrate the backend service. o When integrating with a backend service, a more knowledgeable user may not be able to bypass the lobby. o There must be examples in Java programming language for backend services integration.  Consultation – Integration and resolution of further problems: o The tenderer must be prepared to respond to our development partners who are creating integration. o The tenderer must be prepared to provide support if problems arise after integration has been established. o Support must be provided in accordance with the tenderer’s standard conditions. Annex 2 - absence of grounds for exclusion of tenderer Procurement : Virtual waiting room in national Patient portal Contracting authority : Tervise ja Heaolu I nfosüsteemide Keskus Tenderer: Queue-It ABSENCE OF GROUNDS FOR EXCLUSION OF TENDERER The procuring entity shall check the grounds for elimination of § 95 (1) of the Public Procurement Act on the successful tenderer. On the basis of Paragraph 95(1) of the Public Procurement Act,, the contracting authority shall successfully require the tenderer, prior to the award of the contract, to submit all documents corresponding to the attestations submitted, if such documents or corresponding data are not available free of charge to the contracting authorit y on the basis of the data in the database. Confirmation : Does the tenderer confirm that there are no grounds for exclusion of tenderer referred to in Paragraph 95(1) of the Public Procurement Act? Answer: YES/NO Invitation to tender “Virtual waiting room in national Patient portal” We are the ICT competence center in the field of health, social security and labor in the administrative area of the Ministry of Social Affairs in Estonia. We take care of more than 70 information systems and 100 services in health, labor and social fields all over the country. Our main responsibilities are development of information systems, databases and e-services, maintenance of services and infrastructure, providing information security and data analysis to support policy making, reporting productivity. Due to COVID pandemic our Patient portal (digilugu.ee) is under increased load and we need a waiting room solution for one month. We are inviting You to submit a tender for such a solution, that includes a fixed price for one month, taking into account that all the technical requirements provided in the supplement (annex 1 – technical terms) must be met. We apologize for short timeline, but we need Your tender as soon as possible, but not later than 06.06.2021 13:00 pm CET. As a tender, please submit the following: 1) Confirmation from tenderer that there are no grounds for exclusion of tenderer referred to in § 95 of the Public Procurement Act (Annex 2); 2) General description of provided solution (related to Annex 1); 3) Draft of a public contract, including price for 6 months; The best offer will be chosen by the contracting authority based on the lowest price offered for a monthly service that meets all the requirements. Please submit Your tender at the latest 06.06.2021 13:00 pm CET at [email protected] or replying to this e-mail. Should You have additional questions, You can contact us via e-mail and we will do our best to provide a timely answer.