Maarika Aro
Teema: FW: Audit report EST2014-001
Tähtsus: Kõrge
From: Guus van Beek [mailto:
[email protected]]
Sent: Tuesday, June 17, 2014 9:54 AM
To: Keiu Talve
Cc: Marie Dubost; Jan Spooren; Marie Dubost
Subject: Re: Audit report EST2014-001
Importance: High
Dear Keiu,
I h a ve r e vi e w e d t h e a u d i t r e p o r t f r o m S A Taheva Sanatoorium (reference number E S T2 0 1 4 - 0 0 1 ) a n d
I c o n c l u d e t h a t t h e s e r vi c e s (w i t h i n t h e s c o p e o f th e a p p l i c a t i o n ) o f t h i s o r g a n i z a t i o n m e e t a l l t h e
E Q U AS S a s s u r a n c e c r i t e r i a . B a s e d o n t h e delegated power, which is described in the EQU AS S
internal procedures and approved by the I nternational EQU ASS Awarding Committee, th e
s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f S A Taheva Sanatoorium (reference
number E S T2 0 1 4 - 0 0 1 ) w i l l b e c e r t i f i e d w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
Ac c o r d i n g t h e a g r e e d c o m m u n i c a t i o n p r o c e d u r e , I k i n d l y a s k y o u t o d i s s e mi n a t e t h e d e c i s i o n t o
c e r t i f y t h e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f S A Taheva Sanatoorium (reference
number E S T2 0 1 4 - 0 0 1 ) w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
M a r i e D u b o s t w i l l s e n d t h e c e r t i f i c a t e (a n d g u i d e l i n e s f o r u s i n g t h e E Q U AS S As s u r a n c e l o g o )
d i r e c t l y t o S A Taheva Sanatoorium (reference number E S T2 0 1 4 - 0 0 1 ) .
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
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Van: Ke iu Talve <
[email protected]>
Datum : maandag 16 juni 2014 11:09
Aan: Guus van Beek <
[email protected]>
Onderwerp: RE: Audit report EST2014-001
Good morning,
The auditor has impro ved his expressions:
He says:
I changed the text:
- From: An improvement proposal would be that the social service provider should evaluate the success rates of existing
programmes in reaching their objectives and in meeting the needs of the persons served. When even in some areas
measurable quantitative data is present then it makes much easier to plan bigger actions with bigger impact.
- To:
The rating of the success of the projects were only done by evaluation. The improvement proposal would be that the
social service provider should have more measurable data to evaluate the success rates of existing programmes in
reaching their objectives and in meeting the needs of the persons served. When even in some areas measurable
quantitative data is present then it makes much easier to plan bigger actions with bigger impact.
Keiu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
From: Guus van Beek [mailto:
[email protected]]
Sent: Saturday, June 14, 2014 12:52 PM
To: Keiu Talve
Cc: Marie Dubost; Jan Spooren
Subject: Re: Audit report EST2014-001
Dear Keiu,
I have reviewed the audit report of SA Taheva Sanatooriu m (referen ce nu mb er EST2014-001).
In the audit report under criteria 33 is written the following suggestion for improvement : A n i m p r o v e m e n t p r o p o s a l w o u l d b e t h a t
the social service provider should evaluate the success rates of existing programmes in reaching their objectives
and in meeting the needs of the persons served. When even in some areas measurable quantitative data is present
then it makes much easier to plan bigger actions with bigger impact.
A t i n d i c a t o r 6 6 ( wh i c h b e l o n g s t o c r i t e r i a 3 3 ) i s s t a t e d a s : The social service provider determines the success rate(s) of
existing programmes: a. in reaching their objectives and b. in meeting the needs of the persons served
The feedback of the auditor gives the impression that indicator 66 is NOT met. (In the excel file the indicator is ‚ticked-on’ as "YES'
I would appreciate that the auditor will adjust is feedback in a way whig in compliant with the information in the Excel file.
Kind regards,
Guus van Beek
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European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
Van: Keiu Talve <
[email protected]>
Datum: vrijdag 13 juni 2014 15:13
Aan: Marie Dubost <
[email protected]>, Guus van Beek <
[email protected]>
Onderwerp: Audit report EST2014-001
Dear Marie and Guus,
Attache d you’ll find re levant documentatio n of the SA Taheva Sanatoorium EQUASS Assuarance
re-audit .
They did not get certified last year ( EST2013-020) so now it was only on half a day audit .
Please let me know in case the auditor nee ds to improve the report or in case any othe r
quest ions, comments!
Regards,
Ke iu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
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