Kiri sisse kommentaaridega Pärnu Haigla raporti kohta

Kristi Reimets Saatja: Keiu Talve Saatmisaeg: 17. detsember 2013. a. 12:16 Adressaat: Kristi Reimets Teema: FW: Audit report- Pärnu haigla- EST2013-13 Tähtsus: Kõrge From: Guus van Beek [mailto:[email protected]] Sent: Monday, December 02, 2013 11:24 AM To: Keiu Talve Cc: Jan Spooren; Marie Dubost Subject: Re: Audit report- Pärnu haigla- EST2013-13 Importance: High Dear Keiu, I have reviewed the documentation sent about the performance of Pärnu haigla (Reference number EST2013-13) against the EQUASS criteria and underlying indicators. After reviewing the audit report I noticed that the feedback given (suggestions for improvement) may give the impression that they are in conflict with the required performance on the indicators (questions). The feedback may give the impression that the organization does not meet the criteria and underlying indicators. (see; feedback on criteria: 18 – 19 – 21 – 26 – 30 - 31) Based on this audit report, the organization Pärnu haigla (Reference number EST2013-13) cannot be certified with EQUASS Assurance in Social Services. I kindly aks you to inform the auditor about this and to adjust the relevant documentation (Excel file and/or Audit report). Note: 1. In many of the suggestions for improvement it is asked to provide MORE evidence in meeting the criteria / indicators. I would like to stress that MORE does not guarantee that it will be BETTER. Other information as evidence might be much more relevant. 2. In many if the suggestions for improvement the auditor is suggestion to establish evidence in written and documented form. I would like to stress that it is up to the social service provider how to proof the performance of the criteria / indicators. (within the restricting that some of the indicators (50 %) will require documented evidence. (I.e. If it is asked to have procedures and/or policies) The suggestions for more documentation as evidence on performance on EQUASS criteria / indicators may create more (unnecessary) bureaucracy for the sake of the EQUASS quality mark. It may also limit the flexibility of meeting the Equass requirements for small organization and in various sectors. Kind regards, Guus van Beek European Quality in Social Services (EQUASS) 1 c/o EPR, 15, Rue de Spa , B-1000 Brussels Belgium Phone: +31653770121 Email: [email protected] / website: www.equass.be Van: Keiu Talve <[email protected]> Datum: vrijdag 29 november 2013 10:10 Aan: Guus van Beek <[email protected]> CC: Marie Dubost <[email protected]> Onderwerp: Audit report- Pärnu haigla- EST2013-13 Dear Guus, Attached you’ll find audit documents of Pärnu Hospital’s social services. Please review the documents and let me know if any questions, comments! Keiu EQUASS Eesti Astangu KRK Tel: +372 5682 9104 www.equass.ee www.astangu.ee 2