Kristi Reimets
Saatja: Keiu Talve
Saatmisaeg: 17. detsember 2013. a. 12:19
Adressaat: Kristi Reimets
Teema: FW: Audit report- tartu Kaunase Kodu EST2013-16
Tähtsus: Kõrge
From: Guus van Beek [mailto:
[email protected]]
Sent: Monday, December 09, 2013 12:52 PM
To: Keiu Talve
Cc: Marie Dubost; Jan Spooren
Subject: Re: Audit report- tartu Kaunase Kodu EST2013-16
Importance: High
Dear Keiu,
I h a ve r e vi e w e d t h e a u d i t r e p o r t f r o m K a u n a s e K o d u (R e f e r e n c e n u m b e r E S T 2 0 1 3 - 1 6 ) a n d I
c o n c l u d e t h a t t h e s e r v i c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f t h i s o r g a n i z a t i o n me e t s a l l t h e
E Q U AS S a s s u r a n c e c r i t e r i a .
Th e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f K a u n a s e K o d u (R e f e r e n c e n u m b e r E S T 2 0 1 3 -
1 6 ) w i l l b e c e r t i f i e d w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
Ac c o r d i n g t h e a g r e e d c o m m u n i c a t i o n p r o c e d u r e , I k i n d l y a s k y o u t o d i s s e mi n a t e t h e d e c i s i o n t o
c e r t i f y t h e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f K a u n a s e K o d u (R e f e r e n c e n u m b e r
E S T2 0 1 3 - 1 6 ) w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
M a r i e D u b o s t w i l l s e n d t h e c e r t i f i c a t e (a n d g u i d e l i n e s f o r u s i n g t h e E Q U AS S As s u r a n c e l o g o ) t o
E Q U AS S E e s t i .
N o t e : T h e r e p o r t h a s i m p r o v e d a n d t h e r e f o r e a p p r o ve d ! !
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
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Van: Ke iu Talve <
[email protected]>
Datum : maandag 9 de cember 2013 08:31
Aan: Guus van Beek <
[email protected]>
Onderwerp: RE: Audit report- tartu K aunase Kodu EST2013-16
Good morning,
The auditor has hopefully improved in English so the report might be more understandable
now.
With the Excel file I cannot do more than I checked all t he indicat ors and they are all m arked
“yes” & all the criteria are FC!
Take your time to review it because if we’ll not have all the result s by Wed, t hey will just be
notifie d late r :)
Keiu
From: Guus van Beek [mailto:
[email protected]]
Sent: Friday, December 06, 2013 4:19 PM
To: Keiu Talve
Cc: Jan Spooren; Marie Dubost
Subject: Re: Audit report- tartu Kaunase Kodu EST2013-16
Importance: High
Dear Keiu,
I have reviewed the audit report of Tartu Kaunase Kodu(Reference number EST2013-16). I cannot open the excel file and there for check if all
indicators are met.
I think it would b eise to check the report on using adequate English language. Some of the expressions do not really make sens because that
have been formulated in a way that the social service provider may not understand. Some words are even wrong (having the wrong word
selected: I.i. Goal vs. Gold) To write the audit report in English is the responsibility of the auditor. Of course he/she is free to ask support of any
expert in expressing him/her self in English. (note; English writing skils / competences are stated in the profile of the auditor)
I would also appreciate if the auditor could respect the guidelines for writing the closing remarks.
In this section the auditor writes down:
S hor t i nf or m at i on a b o ut t h e s oc ia l s er v ic e p r ov id er
Br i ef in fo r m at i o n a bo u t th e c o r e dev e l op m e nts in th e im p l em e nt a ti o n o f
EQ U AS S As s u r a nc e
A s um m ar y of h is / h er obs er v at i ons o n th e p er fo r m a nc e o f t h e s oc ia l
s er v ic e p r ov i de r ag a i n s t t h e EQ U A S S As s ur anc e c r i t er ia
His / her p er s o na l ex p er ie nc es d ur i n g th e s it e v is it
T h e ov er v i ew of s u gg es t i ons f or im pr ov e m e nt th a t ar e me n ti o n ed un d er
th e s p ec if ic c r i t er i a
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Co nc lus i o n
S o , I w o u l d l i k e t o r e c e i ve :
1. The excel file filled in by the auditor. (so I can check the performance ion the indicators)
2. A revised audit report (written in proper Englsh and respecting the closing remarks)
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
Van: Keiu Talve <
[email protected]>
Datum: vrijdag 6 december 2013 08:18
Aan: Guus van Beek <
[email protected]>, Marie Dubost <
[email protected]>
Onderwerp: Audit report- tartu Kaunase Kodu EST2013-16
Dear Guus,
Attache d you’ll find audit report and other documents of Tartu Kaunase Ko du audit.
Please review the documents.
This was a first audit for this auditor. I ho pe you are able to understand her English!
And as this organisat ion is using Ope n Office progr amme for Excel there might be proble ms
with opening the file .
BR,
Ke iu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
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