Kristi Reimets
Saatja: Keiu Talve
Saatmisaeg: 17. detsember 2013. a. 12:16
Adressaat: Kristi Reimets
Teema: FW: Audit report OÜ Babysport EST2013-14
Tähtsus: Kõrge
From: Guus van Beek [mailto:
[email protected]]
Sent: Tuesday, December 03, 2013 12:50 AM
To: Keiu Talve
Cc: Marie Dubost; Jan Spooren
Subject: Re: Audit report OÜ Babysport EST2013-14
Importance: High
Dear Keiu,
I h a ve r e vi e w e d t h e a u d i t r e p o r t f r o m O Ü B a b y s p o r t (R e f e r e n c e n u m b e r E S T 2 0 1 3 - 1 4 ) a n d I
c o n c l u d e t h a t t h e s e r v i c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f t h i s o r g a n i z a t i o n me e t s a l l t h e
E Q U AS S a s s u r a n c e c r i t e r i a .
Th e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f O Ü B a b y s p o r t (R e f e r e n c e n u mb e r E S T 2 0 1 3 -
1 4 ) w i l l b e c e r t i f i e d w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
Ac c o r d i n g t h e a g r e e d c o m m u n i c a t i o n p r o c e d u r e , I k i n d l y a s k y o u t o d i s s e mi n a t e t h e d e c i s i o n t o
c e r t i f y t h e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f O Ü B a b y s p o r t (R e f e r e n c e n u m b e r
E S T2 0 1 3 - 1 4 ) w i t h E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
M a r i e D u b o s t w i l l s e n d t h e c e r t i f i c a t e (a n d g u i d e l i n e s f o r u s i n g t h e E Q U AS S As s u r a n c e l o g o )
d i r e c t l y t o O Ü B a b y s p o r t (R e f e r e n c e n u m b e r E S T2 0 1 3 - 1 4 ) .
Notes:
1. Th e r e p o r t g i ve e x t e n s i ve feedback o n p e r f o r m a n c e a n d d e t a i l l e d s u g g e s t i o n s f o r
a d d i t i o n a l improvement. Fr o m t h i s p o i n t o f vi e w t h e r e p o r t m a y h a ve a d d e d va l u e f o r t h e
s o c i a l s e r vi c e p r o vi d e r .
2. The way some of the feedback is given may give the impression that the social service provider does not meet a criteria / indicators
(I.e. Suggestion for improvement: The organization needs to pay more attention to brinng out tangible results in strengthening the
empowerment of persons being serviced (criteria nr. 30). Because in the strengths nothing is said about tangible results (which should
be there due to indicator 61), the suggestion for improvement may give the impression that indicator 61 is not met. Indicator 61 is
asking for tangible results of the empowerment of persons served !!) A careful formulation of suggestion for improvement and
additional development is crucial to assure that the information is not in conflict with the required performance on a criteria /
indicator.
3. It would be good to organise a additional auditor calibration training (one day) in 2014 in which special attention will be given on:
validating evidence on performance of indicators and writing feedback on performances (including suggestions for improvement
and additional development) in EQUASS audit reports.
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
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Van: Keiu Talve <
[email protected]>
Datum: maandag 2 december 2013 21:43
Aan: Guus van Beek <
[email protected]>, Marie Dubost <
[email protected]>
Onderwerp: Audit report OÜ Babysport EST2013-14
Dear Guus,
Attache d you’ll find an audit report of OÜ Babysport .
Please review the report and let me know in case of comments needed!
Ke iu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
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