v.7
Pharmacy Care and Pharmaceutical
Services: a High-level Policy Symposium
24th September 2024 8 July 2024
Copenhagen, Denmark and online
Original: English
Scope and Purpose
I. Background
The acute workforce crisis, which hit the world during the COVID-19 pandemic, is not over yet.
This calls for urgent systemic action across the major policy dimensions including performance
optimisation. At the health systems level this implies rethinking the traditional roles of healthcare
professionals, tighter collaboration, investments into infrastructure, technical and IT tools, and
consumables. The crisis prompted health policy makers and vertical programme managers to turn
to non-health professionals, encouraging volunteers and community workers to assume some
health-related functions. At the same time, the potential of a sizable category of healthcare
professionals, pharmacists, remains largely untapped and this is despite the important and in some
areas critical role community pharmacists played for bringing the COVID-19 crisis under control,
including information dissemination, patient counselling, in-pharmacy testing, vaccination, and
post-vaccination patient support.
Following the publication of WHO Regional Office’s report Health and care workforce in Europe:
time to act, which revealed labour market dynamics, pinpointed key challenges, and charted the
way for their resolution, a number of milestone documents were adopted to facilitate urgent
response to the workforce crises. They include the Bucharest Declaration on the health and care
workforce adopted on 23rd March 2023 in Rumania and the Framework for action on the health
and care workforce in the WHO European Region 2023–2030 voted for at the 73rd session of the
WHO Regional Committee in Astana, Kazakhstan. These documents highlight inter alia the need
for the adequate re-distribution of tasks between categories of health and care professionals to
make healthcare services more available and affordable for individuals and communities without
any compromise to their quality. This is in line with the WHO-Europe programme of work, which
encourages prioritisation of the workforce strengthening and access to medicines to speed up
attainment of the Universal Health Coverage.
What can and should pharmacists contribute to healthcare delivery and how do these roles dove-
tail into the multi-disciplinary approach to health in the hospital and community settings? These
topics will be covered at the high-level policy symposium organised jointly with the International
Pharmaceutical Federation (FIP) in the run-up to the celebration of the 2024 World Pharmacists
Day.
II. Activity
The high-level policy symposium will bring together policy makers and representatives of the
professional communities of pharmacists to address the following objectives:
- Outline good practices in the expanded roles pharmacists are assuming across the region to
offer pharmacy care and pharmaceutical services, which go beyond traditional supply and
dispensing of medical products;
- Raise awareness of the key contributions of pharmacists to improving patient care and health
systems performance across the European region;
- Highlight the role of pharmacists in the rational use of medicines, vaccination, preventing
AMR, managing chronic conditions and minor ailments thereby reducing the burden of other
health professionals.
It will be a hybrid event, which will include key-note addresses, face-to-face discussions,
presentations and streaming for the benefit of the online participants from the UN City,
Copenhagen, Denmark on 24th September 2024. It will be accompanied by a thematic exhibition
organised in Copenhagen and the launch of the WHO-Europe report Community pharmacy
regulatory and practice models in Eastern Europe and Central Asia.
III. Expected Outputs and Deliverables
- Awareness of the roles of pharmacists in healthcare delivery is increased;
- Good practices are highlighted and the information about them is disseminated across the
region empowering the Member States for their adaptation and adoption;
- Roles of policy makers and the professional community are brought to the fore.
Provisional Programme
Where: WHO Europe Office, Copenhagen, Denmark (UN City), Pacific Ocean Lounge.
When: Wednesday, 24th September 2024, 15.30 CET.
Format: mixed - in person in CPH and streamed online
With simultaneous interpretation into Russian,
Zoom session starts at 15:00 to allow participants to connect in advance.
Event facilitator: Mr Stanislav Kniazkov, Technical Officer, Pricing and. Reimbursement, WHO Europe
15:30 Opening Remarks
Dr Hans Henri P. Kluge, WHO Regional Director for Europe (recording).
15:35 Keynote Addresses
Mr Stephen Donnolly, Minister for Health, Republic of Ireland (TBC),
Prof. Ana Paula Martins, Minister of Health of Portugal,
Mr Luís Lourenço, FIP’s Professional Secretary, Portugal.
16:10 Health Workforce in the WHO European Region: Strengths and Challenges
Dr Tomas Zapata, Regional Advisor, Health Workforce and Service Delivery, WHO
Europe
16:25 Patient-centric pharmacy in the modern healthcare system
Mr Stanislav Kniazkov, Technical Officer, Pricing and. Reimbursement, WHO Europe
16:40 Best Practices of Pharmacists’ Services from across the European Region
Moderated panel discussion.
Moderator: Dr Catherine Duggan, CEO, FIP
Panel members:
Mr Stephen Donnolly, Minister for Health, Republic of Ireland (TBC),
Prof. Ana Paula Martins, Minister of Health of Portugal,
Mr Daragh Connolly, Chair of the FIP Board of Pharmaceutical Practice, Ireland,
Mr Rob Moss, FIP Vice president, the Netherlands,
Dr Tomas Zapata, Regional Advisor, Health Workforce and Service Delivery, WHO
Europe.
Covering the following topics:
Advancing the rational, safe, and cost-effective use of medicines in hospitals and the
community;
Improving vaccine confidence, delivery, and uptake;
Empowering self-care and managing common ailments in the community: providing timely
care and reducing pressure on GPs and emergency departments;
Curbing AMR through appropriate antimicrobial stewardship;
Preventing, screening, and managing chronic non-communicable diseases in the
community.
17:20 Conclusions and Closing Remarks
Mr Daragh Connolly, Chair of the FIP Board of Pharmaceutical Practice, Ireland,
Dr Natasha Azzopardi Muscat, Director, Division of Country Health Policies and Systems,
WHO Europe.
Saatja: "AMPmeetings" <
[email protected]>
Saaja: "Helen Sõber"
Teema: EST High-level policy symposium on pharmacy care and pharmaceutical services 24th September 2024
Kuupäev: 2024-07-11 14:49
Please see the attached correspondence sent from the World Health
Organization, Regional Office for Europe (WHO/EURO) and the International
Pharmaceutical Federation (FIP). One or more attachments may be included.
Access to Medicines and Health Products (AMP)
Division of Country Health Policies and Systems (CPS)
WHO Regional Office for Europe
Copenhagen, Denmark
Office: 3.2.13
Web: : <https://www.who.int/> www.who.int
Date: 8 July 2024
Ms Helen Sõber
Adviser
European Union Affairs and International Co-operation
Department
Ministry of Social Affairs
Suur-Ameerika 1
10122 Tallinn
Estonia
Dear Ms Sõber,
High-level policy symposium on pharmacy care and pharmaceutical services
24th September 2024, hybrid format
WHO has the pleasure to inform you about the high-level policy symposium on pharmacy care and
pharmaceutical services and invites registration of participants who will join online through the link
below.
On 21st September 2023 during the 73rd session of the WHO Regional Committee for Europe, Member
States adopted Framework for action on health and care workforce in the WHO European Region, 2023-
2030. It calls to rethinking the traditional distribution of tasks between healthcare professionals to
address health workforce shortages. In modern healthcare system the role of hospital and community
pharmacist goes beyond ensuring supply and dispensing medical products. The more efficient division
of labour includes inter alia expanding pharmacists’ roles into health promotion, disease prevention,
detection, and management, including through pharmacy care delivery.
To discuss these aspects and showcase good practices, the WHO Regional Office for Europe and the
International Pharmaceutical Federation (FIP) will organize a high-level symposium in the framework
of marking the 2024 World Pharmacists Day. It will be held in the UN City, Copenhagen, Denmark on
24th September 2024 starting at 15.30 CET and will be streamed via Zoom.
We invite advance registration of participants, who will join online, using this link:
https://who.zoom.us/webinar/register/WN_qkXzzDLkTeOK0ZzzWIWwiA
For further information regarding this symposium, please contact: for technical aspects Stanislav
Kniazkov at
[email protected] and for administrative and logistics aspects Lisbeth Lindhardt at
[email protected].
World Health Organization Regional Office for Europe International Pharmaceutical Federation (FIP)
UN City, Marmorvej 51, DK-2100 Copenhagen Ø, Denmark Andries Bickerweg 5, The Hague, the Kingdom of the Netherlands
Tel: +45 45 33 70 00 Email:
[email protected] Tel: +31 (0) 70 30 21 970 Email:
[email protected]
Fax: +45 45 33 70 01 Website: https://www.who.int/europe Website: www.fip.org
We take this opportunity to renew to the Ministry of Health the assurances of our highest consideration.
Sincerely yours,
Natasha Azzopardi Muscat Paul Sinclair
Director, Country Health Policies and Systems President
WHO Regional Office for Europe International Pharmaceutical Federation
Enclosures: Scope and Purpose and Provisional Programme
Copy for information to:
Ms Triin Uusberg, Head, European Union Affairs and International Co-operation Department, Ministry of
Social Affairs, Suur-Ameerika 1, 10129 Tallinn, Estonia
H.E. Ms Riia Salsa-Audiffren, Ambassador Representative of the Republic of Estonia, Permanent Mission of
the Republic of Estonia to the United Nations Office and other international organizations in Geneva, Chemin
du Petit-Saconnex 28A, CH-1209 Genève, Switzerland
H.E. Mr William Mart Laanemäe, Ambassador Extraordinary and Plenipotentiary, Embassy of the Republic of
Estonia, Frederiksgade 19, 4th floor, 1265 Copenhagen K, Denmark
Ms Kristina Köhler, Liaison Officer, WHO Country Office, Estonia, Paldiski Road 81, 10617 Tallinn, Estonia