EUROPEAN COMMISSION
DIRECTORATE-GENERAL FOR JUSTICE AND CONSUMERS
Directorate B – Consumers
Unit B.2 – Consumer Law
Brussels
JUST.B.2/AP
Subject: Accreditation letter – Invitation for Participation
Dear Sir/Madam,
The European Commission, with the Directorate-General for Justice and Consumers (DG
JUST) in the lead, has engaged the services of Ernst & Young, alongside its partner
companies, to conduct a study to support the preparation of the Commission’s report on
the transposition and the implementation of Directive (EU) 2019/770 of 20 May 2019 on
certain aspects concerning contracts for supply of digital content and digital services and
of Directive (EU) 2019/771 of 20 May 2019 on certain aspects concerning contracts for
the sale of goods.
In this context, the interviews and surveys will be organised with various stakeholders and
consumers, to gather the data necessary for the assessment of the implementation of both
directives. You are invited to take part in this study and your involvement will constitute
an important contribution on the subjects covered.
We would kindly ask for your cooperation and availability to provide timely feedback to
the study team. Please be assured that all data provided to the contractor will be used for
the purpose of the study only. All personal data collected will remain confidential, in line
with Regulation (EC) No 2016/679. The assignment started in June 2025 and will run until
June 2026.
Yours sincerely,
Maria-Myrto KANELLOPOULOU
Head of Unit
Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË – Tel. +32 22991111
Office: LX40 04/076 – Tel. direct line +32 229-56373
Electronically signed on 16/09/2025 11:10 (UTC+02) in accordance with Article 11 of Commission Decision (EU) 2021/2121
Saatja: "Survey-sgd-dcd-directives" <
[email protected]>
Teema: Upcoming survey notification
Kuupäev: 2025-10-31 17:22
Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte avada.
Dear Sir or Madam,
We hope this message finds you well.
We are reaching out to you from EY Belgium, where we are implementing the
European Commission (DG JUST) Study to support the application report on the
transposition and the implementation of Directive (EU) 2019/770 of 20 May
2019 on certain aspects concerning contracts for the supply of digital
content and digital services and of Directive (EU) 2019/771 of 20 May 2019
on certain aspects concerning contracts for the sale of goods.
Your organisation has been identified as a relevant stakeholder due to your
expertise and involvement in areas related to the scope of these Directives.
We expect to launch the study in one week. Please reserve some time in your
agendas to complete the survey once it is distributed.
Thank you in advance for your support and contribution to the success of
this study!
Best regards,
Study team
Study team | EY Consulting
EY Economic and Policy Advisory Services BV/SRL
Kouterveldstraat 7B, 1831 Diegem (Brussels), Belgium
Website: <http://www.ey.com/be> http://www.ey.com/be
___________________________________
The information contained in this communication is intended solely for the
use of the individual or entity to whom it is addressed and others
authorized to receive it. It may contain confidential or legally privileged
information. If you are not the intended recipient you are hereby notified
that any disclosure, copying, distribution or taking any action in reliance
on the contents of this information is strictly prohibited and may be
unlawful. If you have received this communication in error, please notify us
immediately by responding to this email and then delete it from your system.
EY is neither liable for the proper and complete transmission of the
information contained in this communication nor for any delay in its
receipt.