WORLD HEALTH ORGANIZATION ORGANISATION MONDIALE DE LA SANTÉ
REGIONAL OFFICE FOR EUROPE BUREAU RÉGIONAL DE L'EUROPE
WELTGESUNDHEITSORGANISATION ВСЕМИРНАЯ ОРГАНИЗАЦИЯ ЗДРАВООХРАНЕНИЯ
REGIONALBÜRO FÜR EUROPA ЕВРОПЕЙСКОЕ РЕГИОНАЛЬНОЕ БЮРО
Tallinn Charter 15th Anniversary High-level /2
Conference
“Trust and transformation: resilient and [30 June 2023]
sustainable health systems for the future”
Tallinn, Estonia Original: English
12-13 December, 2023
Scope and purpose
The Ministry of Social Affairs of the Republic of Estonia and the WHO Regional Office for
Europe (WHO/Europe) will co-host a high-level health systems conference to commemorate 15
years of The Tallinn Charter: Health Systems for Health and Wealth. The conference, with the
theme “trust and transformation: resilient and sustainable health systems for the future”, will take
place on 12–13 December 2023 in Tallinn, Estonia.
Background
There have been three WHO/Europe health systems conferences held in Tallinn. The first, a
ministerial conference in 2008, delivered The Tallinn Charter. The second, held in 2013 to mark
five years of the Charter, looked at health systems in the context of the all-of-government and
whole-of-society approaches. The third conference in 2018, commemorating 10 years of the
Charter under the banner of “leaving no one behind”, made the case for better investment in
health systems and stronger health financing policies to deliver better and more equitable health
for all in support of the Sustainable Development Goals.
In the four years since the 2018 conference, the geopolitical, demographic, socioeconomic and
climate landscapes have changed immeasurably. While many of the health system challenges
identified at the 2018 conference remain, health systems across the WHO European Region are
now struggling to respond to a series of additional crises while maintaining essential health
services. Some systems are moving away from, rather than towards, universal health coverage.
The scale of these challenges necessitates changes to how our systems work and deliver care, as
well as a reinforced call to commit to equitably funded health systems that serve everyone.
As perhaps the most significant shock across the Region, the COVID-19 pandemic has not
simply unearthed weak points in our health systems, but exploited existing weak points and
revealed just how fragile our systems are. Health system resilience and emergency preparedness
can no longer be plans for the future; they must form part of stronger health systems now.
Trust and transformation
In the wake of the COVID-19 pandemic and the current political, social and economic
challenges in Europe, various studies and surveys have pointed to a growing lack of trust in
institutions and politicians, with a consequent impact on health systems: individuals, not just
Scope and purpose
page 2
patients, do not trust that health services will deliver for them when they are needed; the health
and care workforce are losing trust that the system values them; and politicians do not trust the
ability of the health system to reform in the face of new challenges (for example, digital
innovations) or to address growing issues of concern (for example, demographic ageing and
rising comorbidities). The result is that public confidence in science and health leaders has been
shaken, many health professionals are leaving their professions, and decision-makers are
concerned about system performance and are unsure about where and how best to invest.
At the same time, and again precipitated by the COVID-19 pandemic, there have been
considerable innovations in health service delivery, with changes in primary health care models
and digital solutions capturing much of the attention. Efforts have also been made to address
specific issues through a health system lens, including strengthening health promotion and public
health, especially around mental health; the challenges posed by climate change; and the health
sector’s role in promoting a societal “economy of well-being” approach. Scaling up and
integrating such important directions in health systems thinking requires behaviour change,
breaking with traditional structures and approaches, and overcoming dependencies on existing
paths. Achieving that, however, will require a high degree of trust among all involved.
Consequently, the topic of reinstating and strengthening trust within health service delivery and
system transformation to future-proof our health systems will be the central theme of the 2023
Tallinn Conference.
Objectives and scope of the 2023 Tallinn Charter 15th Anniversary High-level Conference
The Conference will take as its starting point the challenge facing health decision-makers across
the Region of ensuring that the right people, with the right skills, are brought together in the right
place, at the right time, to deliver care that is most appropriate and convenient for the patient.
Such an objective will require examining and updating existing modes of service delivery and
the factors that enable them as well as identifying specific actions to improve them. This is in
line with the vision set out in the European Programme of Work, 2020–2025, endorsed by all 53
WHO European Member States, for a “profound transformation of health systems and social
care in the Region, with the perspective of a digital, innovative, outcomes-directed and people-
centred future”.
Across two days, the Conference will first cover issues around trust in health systems, and then
focus on the transformation agenda and how to deliver it.
On the first day, the conference plenary sessions will eschew the traditional approach of political
and/or expert panels presenting to the audience. Instead, these sessions will be driven by specific
questions and examples of both problems and transformations within health systems from the
perspective of patients and health professionals. A series of videos showing case studies from
different countries will provide the catalyst for discussions, with politicians responding to what
they have seen and heard in those case studies rather than patients and health professionals
reacting to a panel of speakers. The importance of trust and co-creation in policy design and
implementation will be a common theme.
Scope and purpose
page 3
The focus of the second day will be on the tools and approaches needed to measure and manage
transformation, including policy-relevant indicators and examples of where, what and how to
invest to support sustainable change. Various parallel sessions will look at specific topics in
detail. Across both days of the Conference, a number of high-level and inspirational speakers
will address delegates.
The main aim of the Conference is to launch a vision for new and integrated health systems that
recognize the key roles of patients and health workers and capture their voices and needs. The
supporting objectives of the Conference are:
• to demonstrate why reinstating and strengthening trust in our health systems (among the
public, health professionals and policy-makers) is a prerequisite to transformation;
• to understand the importance of co-creation in policy design in order to recognize the key
roles of patients and health workers and to ensure that transformation initiatives capture
their voices and needs;
• to present an updated health system performance assessment framework that will make
reference to important new elements including digitalization and climate change, and
taking onboard lessons from the COVID-19 pandemic; and
• to facilitate in-depth discussions on specific policy areas that are central to transformation,
including: dual-track health systems; delivering in emergency contexts; digital initiatives;
financial protection; engaging youth and civil society; sustainable greening of health
systems; tackling workforce challenges; and precision medicine.
Conference sessions will focus on specific examples of good practice, presenting participants
with, and enabling them to discuss, successful ways of transforming health systems to meet
challenges such as demographic ageing, health workforce scarcity, and limited fiscal space for
sustained investment and support for health systems in Europe.
Participants
The Conference will be held in person and nominations from Member States are requested
(please see accompanying letter). In addition to senior government representatives, participants
will include invited or nominated representatives of non-State actors, international organizations,
representatives of patient and health professional groups and select experts and academics.
Expected outcomes
The Conference will have a number of expected outcomes designed to help Member State
policy-makers to pursue the trust and transformation agenda and adapt it to their own contexts.
These include:
• an updated WHO global health system performance assessment framework that will make
reference to important new elements, including digitalization and climate change, and
take on board lessons from the COVID-19 pandemic;
• a dashboard of policy-relevant indicators, developed jointly with the Organisation for
Economic Co-operation and Development, that will help decision-makers to measure and
track their own transformation policies;
Scope and purpose
page 4
• a series of policy briefs to accompany the plenary sessions, developed jointly with the
European Observatory on Health Systems and Policies;
• video case studies of successful transformation initiatives that explore the themes of trust
and co-creation and their centrality to sustainable change; and
• a conference outcome statement on behalf of participants, which WHO/Europe will be able
to take to the WHO Regional Committee for Europe at its 74th session in 2024 in order to
establish a workstream under the European Programme of Work, 2020–2025.
Ultimately, the Tallinn Charter 15th Anniversary High-level Conference is expected to
regalvanize regional support for the values espoused in the Charter – solidarity, equity and
participation – in order to strengthen and safeguard European health systems today and in the
future.
5 October 2023 ORIGINAL: ENGLISH
Tallinn Charter 15th Anniversary High-level Conference
“Trust and transformation: resilient and sustainable health systems
for the future”
INFORMATION CIRCULAR
Tallinn, Estonia
12–13 December 2023
GENERAL INFORMATION
Date and location When
12 December 2023
Start: 09:00 (registration from 08:00)
Finish: 17.00
and
13 December 2023
Start: 08:30
Finish: 17.00
Venue
Name of venue: Kultuurikatel
Street address: Kursi 3, 10415, Estonia
City: Tallinn
Country: Estonia
Venue website: Kultuurikatel
Registration Online registration:
Upon confirming their participation, participants are required to
register themselves in our event platform using the link:
https://cvent.me/Xv5g2Z?RefId=homepage
Please be as accurate as possible in filling in your
name/institution/position as this information will be used to create
badges, place cards and the list of participants.
Please be advised that online registration ahead of the Conference is
a mandatory requirement for all participants, failing which you may
be denied access to the Conference premises on arrival. Registration
is already open and participants are kindly encouraged to register as
soon as possible.
Once registered, a confirmation email will be sent to your email
address – please check your spam folder or contact the WHO
Secretariat if you do not receive it.
On-site:
Upon arrival in Tallinn, registration and advance check-in for the
Conference will be open at the main lobby of the Nordic Hotel
Forum and Tallink Spa & Conference Hotel on the day prior to the
start of the event, 11 December 2023 between 18:00 and 20:00.
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On the first day of the Conference (12 December 2023) registration
will be open at the venue (Kultuurikatel) from 08:00.
Meals The following meals will be provided on both days:
• morning coffee break
• lunch
• afternoon coffee break
Official reception We are pleased to invite you to an official reception in the evening
of 12 December 2023. More details will be provided closer to the
event.
Arrival at the airport Upon arrival at Tallinn International Airport, participants are
requested to go to the Conference information desk, which will be
located outside the arrival hall. Staff at the information desk will
assist participants and help to arrange transfers to your hotels.
Organized transport will be provided between the airport and
recommended hotels (Tallink Spa & Conference Hotel, Tallink
Express Hotel, Nordic Hotel Forum – please see Accommodation
section below). To facilitate the organization of transfers,
participants are requested to indicate their flight and hotel details
in advance when registering online.
Transport The venue is located a short walk from the recommended hotels.
(see Annex 1: Suggested walking routes from recommended
hotels to conference venue)
Transport will be provided in the following instances:
• from the airport to the recommended hotels;
• on 12 December, from the recommended hotels to the
dinner venue and back to the recommended hotels;
• on 13 December, after close of the event, from the
conference venue to the airport.
Participants who indicate in the registration form that they have
mobility-related difficulties will be contacted separately to agree
on their transportation needs.
Participants who prefer to stay at hotels other than those
recommended are responsible for their own transport to and from
their hotel and the conference and dinner venues (Forus
taxis and Bolt ride are available in Tallinn and cost no more than
15 euros).
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Please find more information here on leaving the
airport and getting to the airport.
Visa Participants are kindly requested to check whether they require a
visa to enter Estonia and to apply for it in a timely manner.
Upon request, a personal invitation letter can be issued to support
visa applications. Please contact the WHO Secretariat via email to
[email protected], using the subject line “VISA SUPPORT
REQUEST” and including your full name and a copy of your passport.
Accommodation Participants are advised to book a room in one of the
recommended hotels with negotiated rates before 1 November
2023.
Please note the following:
• The special room rates only apply for 10–14 December 2023.
• Room availability and applicable rates cannot be guaranteed
after 1 November 2023.
• Participants should pay their hotel directly unless a special
arrangement has been confirmed by the organizers.
List of recommended The organizers of the Conference have made block bookings at:
hotels for
accommodation - Tallink Spa and Conference Hotel (105 EUR single occupancy, incl.
breakfast)
- Tallink Express Hotel (70 EUR single occupancy, incl. breakfast)
- Nordic Hotel Forum (124 EUR single occupancy, incl. breakfast)
All hotels are located within walking distance of the Conference
venue, with Nordic Hotel Forum being slightly further away (please
see the maps in Annex 1).
Please ensure your choice of accommodation as soon as possible
but no later than 1 November 2023. After this date, it will not be
possible to guarantee the availability of rooms at the prices
indicated.
Direct links for booking:
Tallink Spa & Conference Hotel - WHO 23
Tallink Express Hotel - WHO 23
Please mention promocode: WHO23
You can also make your reservation for the Tallink hotels by
email:
[email protected] or phone: +372 630 0808.
Nordic Hotel Forum – code “Tallinn Charter Special”
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You can also book the Nordic Hotel Forum by phone: +372 6222 999
or email:
[email protected]. Please mention code “Tallinn
Charter Special”.
Photography consent By attending this Conference, you give your consent to the following
statement regarding the WHO policy on photography for
Conference participants.
“I acknowledge that WHO and/or its representatives may take
photographs and/or video footage of all or part of the event in
which participants may be depicted. I agree that WHO may
reproduce any of these photographs and/or video footage on any of
its websites and/or other materials, including publications it
produces, or authorize third parties to do the same.”
If you prefer that your image is not used, please indicate your
preference in the registration form.
PROGRAMME
Information and More information about the Conference and the pre-Conference
provisional programme online platform will be available on the event website:
https://bit.ly/TallinnHealth2023
Language The Conference will be held in English, with simultaneous
translation into Russian of all the plenaries and some of the parallel
sessions.
Queries For queries, please contact the WHO Secretariat at:
[email protected]
LOCAL INFORMATION
Currency and payment The national currency of Estonia is the Euro. Payments can be made
transactions in cash and by credit/debit card (Visa and Mastercard). Foreign
currency can be exchanged in banks and exchange offices, which are
widely available in the city centre.
Weather conditions The weather in December is usually cold and windy, with possible
frost and snow. The weather can change from day to day, and
warm clothes and boots are recommended for outside.
Dress code Business casual.
Language The country’s language is Estonian.
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Time zone Local standard time in Tallinn is Eastern European Time (EET),
which is one hour ahead of Central European Time (CET)
(Copenhagen, Berlin, Rome).
Electricity supply The main electricity voltage is 220 V and 50 Hz. The Central
European-type wall socket (two-pin plug) is standard in Estonia.
City information For further information on Tallinn, see https://www.visittallinn.ee.
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Annex 1: Suggested walking routes from recommended hotels to Conference venue
Below are suggested walking routes from Tallink Spa & Conference Hotel and Tallink
Express Hotel to the venue (Kultuurikatel), 5-minute walk
From Nordic Hotel Forum to the venue (Kultuurikatel), 11-minute walk
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DAY 1 – ‘Trust’
Timing Session
08:00-09:00 Registration
OPENING
09:00-10:15 Welcomes on behalf of Estonia, WHO/Europe and high-level partners and outline of
the conference
10:15-10:45 Health break
PLENARY I – Trust for transformation: a virtuous cycle
10:45-12:15
Keynote followed by moderated panel
LUNCH
12:15-14:00 (i) Closed ministerial lunch (session on ‘Emergency services under pressure’)
(ii) Lunch for delegates
Case-study sessions ‘Co-creating for change’
CS1: Transforming CS2: ‘One of us’- combatting CS3: Reducing cervical
14:00-15:15
diabetes care (Kyrgyzstan) stigma around mental cancer incidence (Slovenia)
health (Denmark)
15:15-15:45 Health break
PLENARY II – Patients and professionals as agents of transformation
15:45-17:00
Keynote followed by moderated panel
17:00-17:20 ADOPTION OF THE CONFERENCE STATEMENT (and ‘canvas’ signing)
DAY 2 – ‘Transformation’
Timing Session
PLENARY III – Navigating transformation
08:30-10:00
Keynote followed by moderated panel
10:00-10:30 Health break
Parallel Sessions 1
PS1: Launch of the PS2: Civil society PS3: Public health PS4: Does
Estonian Health and youth leadership – driving antimicrobial
Systems in participation for trust and resistance
10:30-11:30
Transition (2023) trust and health transformation undermine trust in
review: a journey of systems the health system?
trust and transformation
transformation
11:30-11:45 Transfer to plenary room
PLENARY IV – Investing more and investing better
11:45-13:00
Keynote followed by moderated panel
13:00-14:00 LUNCH (for all participants)
Parallel Sessions 2
PS5: Climate- PS6: Can people PS7: Precision PS8:
resilient and afford to pay for medicine for Delivering service
14:00-15:00
environmentally health care? person-centred care transformation in
sustainable health an emergency
systems (Ukraine)
15:00-15:30 Health break
PLENARY V – Making transformation a reality
15:30-16:30
Keynote followed by moderated panel
16:30-17:00 CLOSING
Eesti Arstide Liit Meie 24.10.2023 nr 1.4-2/3834-1
[email protected]
Kutse Tallinna Harta 15 konverentsile
Kutsume Teie esindaja Tallinna Harta 15. aastapäeva kõrgetasemelisele konverentsile, mis
toimub 12. ja 13. detsembril 2023 Tallinnas, Kultuurikatlas. Konverentsi korraldavad Maailma
Terviseorganisatsiooni (WHO) Euroopa Regionaalkontor ja Sotsiaalministeerium.
Konverentsile oodatakse enam kui 300 osalejat ning delegatsioone kõigist WHO Euroopa
regiooni liikmesriikidest, sealhulgas ministreid, tervisevaldkonna juhte ja eksperte,
patsientide ja tervishoiutöötajate esindajaid ning teadlasi.
2008. aastal WHO Euroopa regiooni liikmesriikide poolt heaks kiidetud „Tallinna harta –
tervisesüsteemid tervise ja jõukuse heaks“ kutsus suurendama investeeringuid
tervisesüsteemidesse, et võimaldada kõigile inimestele vajalikud terviseteenused. Kolmandat
korda Tallinnas toimuv kõrgetasemeline konverents kannab pealkirja „Usaldus ja uued
suunad: vastupidavad ja jätkusuutlikud tervisesüsteemid tulevikuks“. Viimastel aastatel
oleme seisnud silmitsi mitmete kriisidega - Covid-19 pandeemia, sõda Ukrainas,
kliimamuutused. See kõik on vähendanud avalikkuse, poliitikute ja ka tervishoiutöötajate
usaldust tervisesüsteemide vastu. Usalduse taastamine loob tingimused vajalike muutuste
elluviimiseks, et edaspidi suudaksime kiirelt muutuvates poliitilistes, sotsiaalsetes ja
majanduslikes tingimustes paremini toime tulla.
Tallinna Harta juubelikonverentsi eesmärk on kujundada visioon tervishoiusüsteemist, mida
kriiside aegsel ja järgsel ajal vajame. Konverentsil arutletakse muutuste vajaduste ja
võimaluste üle, samuti esitletakse hindamisraamistikku tervisesüsteemi tõhususe
mõõtmiseks, mis sisaldab olulisi uuenduslikke aspekte, sealhulgas digitaliseerimine ja
kliimamuutused.
Suur-Ameerika 1 / 10122 Tallinn / 626 9301 /
[email protected] / www.sm.ee / registrikood 70001952
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Palume nimetada Teie organisatsiooni esindaja konverentsile hiljemalt 3. novembriks e-kirja
teel aadressil
[email protected] ning registreerida oma esindaja järgmisel lingil:
https://cvent.me/Xv5g2Z?RefId=homepage. Kirjale on lisatud konverentsi programm ja
täpsem info ürituse kohta.
Lugupidamisega
(allkirjastatud digitaalselt)
Riina Sikkut
terviseminister
Lisad:
ScopeAndPurpose_Tallinn_E.pdf
Information circular Tallinn Charter Conference.pdf
TALLINN2023_programme.pdf
Lisaadressaadid:
Eesti Kiirabi Liit
Eesti Õdede Liit
Eesti Puuetega Inimeste Koda
Eesti Proviisorapteekide Liit
Eesti Ämmaemandate Ühing
Eesti Tervisedenduse Ühing
Eesti Arstiteadusüliõpilaste Selts
Tallinna Tervishoiukõrgkool
Tartu Ülikooli peremeditsiini ja rahvatervishoiu instituut
Eesti Perearstide Selts
Eesti Vaimse Tervise ja Heaolu Koalitsioon VATEK
Riigikogu sotsiaalkomisjon